Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2428 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.6428543/5Overall Rating 4.6428543/5Overall Rating 4.6428543/5Overall Rating 4.6428543/5rating 4.6428543
Original
Overall Rating 2.21429/5Overall Rating 2.21429/5rating 2.21429rating 2.21429rating 2.21429
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


CR
Cheryl R.
Honey Brook, PA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
All employees are very accommodating.
They are very interested in making your time with them as minimal as possible. They keep you informed as to how the work on your car is progressing.

When work is completed, associate will go over everything with you. JJ was the gentleman helping me on my last visit. He was very friendly and very thorough.

JZ
Joseph Z.
Chester Springs, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Paint touch up
Great jib

Verified Customer
Douglassville, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Oil change
Speedy service
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/22/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


JG
Joseph G.
West Chester, PA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Customer service excellence
We bought a 2014 Hyundai Santa Fe that was leaking transmission fluid and was missing a navigation card. Vinny, Katie, and Donna were awesome and all played a part in satisfying our issues. We really appreciate the service.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/21/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


RA
Richard A.
West Chester, PA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Review
I have taken my car to dealership since purchased. Have a.ways been happy with service. However this time I left my car for inspection toon at 7 45AM At 1:30 still has not heard about my car so I called or only was my car. It ready they informed me I needed front and back brakes needless to say could not pick car up until 5PM that was a 9 hours without my car I was surprised and a little unhappy. I will continue to take my car However from now on I will wait for it.

Dolores Augustyn
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/21/2019

Dolores,

I apologize for the delay and promise to look into this further so we can prevent this from happening again. i'd like you to feel comfortable with servicing with us weather you wait or drop off with your Hyundai. 

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


LG
Linda G.
Wagontown, PA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Accomodating and On Time
Never a problem scheduling maintenance. Always has car done when they say it'll be done. No problems!
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/21/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


RC
Raju C.
Chester Springs, PA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Friendly and Great Customer Service
Friendly and Great Customer Service
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/20/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


AB
Albert B.
Parkesburg, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great job
all problems were taken care of efficiently and quickly.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/20/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


SB
Samuel B.
Mont Clare, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
The staff treats you great
I always feel like i'm driving away with a brand new car everytime I leave
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/19/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


EG
Earl G.
Ephrata, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Customer comes first
Service department is top notch! From making the appointment to the finished job, the staff is the best. Friendly, caring group that actually LISTENS to the customers...so rare today. It's the reason we drive 70 miles round trip to get our vehicle serviced.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/19/2019

Earl,

Good morning and thank you! This is a great review and I appreciate your time invested to writing it!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


Verified Customer
Wilmington, DE
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
All Is Well
Always a pleasant experience
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/19/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


Verified Customer
Coatesville, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Car needs
My 2011 Hyundai Santa broke down on me coming home from work one night. I call Ms. Donna my service person and she was very reassuring that will find the problem. I had it towed there. everything was fixed to my satisfaction and more.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/18/2019

Thank you for the great feedback about your experience with Donna! She does a great job and I'm glad that your happy with our service! 

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


AK
Alex K.
Chester Springs, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Dona did a commendable Job. Friendly and easier to deal with.
I definitely would recommend this business to friends and even strangers as a whole. I loved their pompt communication and the simplicity of details for better understanding. Dona was great and to the point.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/18/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


JM
John M.
Philadelphia, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Customer service
Erin from Hyundai customer care set me up to have my starter replaced as I was having an issue with cold weather starting. Great job by Erin and the service team at Colonial Hyundai.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/18/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


PA
Pamela A.
Coatesville, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Excellent customer service
Donna is always very helpful
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/18/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


JK
Joseph K.
Oxford, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2019 Category: Service
ease of waiting and time of service completion.
Friendly, professional, clean facility, timely completion of service.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/18/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


MB
Melissa B.
Downingtown, PA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Jim Carpenter is the BEST!!!
Jim went above and beyond to help in our multiple car situation when both needed service at the same time. One was planned, the other with two tires blown out b/c of potholes the night before.

He offered us a loaner car and honestly in all our dealings with him, it’s Jim that keeps us coming back every time.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/18/2019

Melissa,

Thank you for the positive feedback as well as the opportunity to be your service department!

Jim is hte best, I'm glad you had another great experience with him.

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


LC
Lisa C.
Parkesburg, PA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Always friendly
I've had 2 cars from there and always felt like a special customer. My helper Jim C is always great.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/18/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


SY
Suzanne Y.
Downingtown, PA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Very Pleased
I really appreciated the extra touches. Not only was I offered a ride home, they also offered to pick me up to get back to my car. Thank you. It's the small things IN ADDITION to great physical servicing of my now 10 year old Santa Fe (which is going strong), that really elevate this dealership.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/15/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             


DS
Donald S.
West Chester, PA
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Donna does an excellent job in helping customer. She understands your needs and goes out of her way to insure the right things are done for customer in a timely fashion.
This was my best service experience at Colonial ever.Car was cleaner than ever before.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/14/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager