Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1933 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.8749975/5Overall Rating 4.8749975/5Overall Rating 4.8749975/5Overall Rating 4.8749975/5rating 4.8749975
Original
Overall Rating 2.375/5Overall Rating 2.375/5rating 2.375rating 2.375rating 2.375
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


SR
Sharon R.
Downingtown, PA
2007 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Donna goes above and beyond to help coudtimerd so glad she is back
Everyone is friendly. They try to help in any way with waiting renting a car etc.
it seems every time I go there I drop a lot of $$. Sometime I wonder if it’s really necessary
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/25/2018

Thank you very much for your review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


KG
Kerrin G.
Downingtown, PA
2018 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Fast, friendly, welcoming, and comfortable!
Read the review title! No problems or complaints! On time Service in a timely manner with a cozy and comfortable feeling. Highly recomended!
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your fantastic review! Your kind words are very appreciated. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


NB
Nancy B.
Royersford, PA
2018 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great service
Easy to make appointment and everyone is very courteous
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your great review! Thank you for your kind words. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


JW
Joyce W.
Downingtown, PA
2009 Hyundai Accent
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great service *
Friendly staff and efficient services
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


DR
David R.
Coatesville, PA
2017 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Another Homerun for Colonial Hyundai of Downingtown
Whether it's an "Outta Here" home run or an "Inside the Park", Colonial Hyundai of Downingtown scores big every time. The service advisor is always polite, thorough, and timely in getting you in & out with complete satisfaction.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your fantastic review! Your kind words are very appreciated. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


Anonymous avatar
Verified Customer
Phoenixville, PA
2013 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
clear description of jobs to be completed
Work done after clear and concise explanation as to what needed to be worked on or replaced
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


Anonymous avatar
Verified Customer
Downingtown, PA
2012 Hyundai Accent
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2018 Category: Service
I have said all I need to say.
John Carpenter is nice.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your feedback. Please contact me at your earliest convenience so we may discuss your service visit. Our goal is completely satisfying our customers. 610-873-9000

Regards,

Tom Kitts
Service Manager


MB
Michael B.
West Chester, PA
2008 Hyundai Veracruz
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
..
..
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


Anonymous avatar
Verified Customer
West Chester, PA
2016 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Perfect
Quick and thorough service. Professional and pleasant staff.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


FL
Frank L.
Malvern, PA
2016 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great and friendly service!
My car was serviced in a timely manor & returned cleaner than when I brought it in. So glad Donna is back! She is very friendly and helpful-!
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your review! We are glad Donna is back also! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


BG
Beverly Ann G.
Christiana, PA
2013 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service review
When I drive away from my car service I feel confident my car is safe.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


Anonymous avatar
Verified Customer
King Of Prussia, PA
2016 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Blank
Efficient service!
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


MC
Marco C.
Malvern, PA
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Nice place and great customer service
The only downsize is the call center that doesn't work as well as the other departments.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/24/2018

Thank you very much for your review! We are hiring additional appointment staff. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


BG
Braden G.
West Chester, PA
2018 Hyundai Elantra Gt
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service
I had to wait an hour even though I had an appointment but the srevice was good and nice people
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/23/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


AK
Anthony K.
Exton, PA
2013 Hyundai Veloster
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Oil change
Service at its finest!
Thank you Jim Carpenter and team for your service excellence!
Thank you all!
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/23/2018

Thank you very much for your great review! We truly appreciate your kind words. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


Anonymous avatar
Verified Customer
Avondale, PA
2018 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2018 Category: Service
Courtesy cars?
Former loyal Volvo customer who liked the design, comfort, and engine of the 2018 Santa Fe Ultimate Sport. 100k warranty got me in the door. Sales experience was very good. Doubling the 100k warranty to 200k aided the buying decision. Post sale service staff is friendly. Now for the average part - Service department and waiting area need to be upgraded. Finding parking is often very difficult. At last service appointment, I asked about the use of a courtesy car (which was negotiated as part of the sales process) and was told by the service rep that they did not currently have courtesy cars. She indicated they used to have them.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/21/2018

Thank you very much for your feedback. Please contact me at your earliest convenience so we may discuss your service visit. Our goal is completely satisfying our customers. 610-873-9000

Regards,

Tom Kitts
Service Manager


RD
Richard D.
Downingtown, PA
2008 Hyundai Entourage
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2018 Category: Service
hyundai service
great deal price, informed of potential trouble ares of vehicle, professional staff. wait time was longer than what I was told. all in all a good experience.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/21/2018

Thank you for your review. We will definitely earn that fifth star on your next visit. We appreciate the opportunity to earn your business!

Tom Kitts
Service Manager


Anonymous avatar
Verified Customer
Downingtown, PA
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great customer service
The gentleman I worked with was very helpful and answered my many questions.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/18/2018

Thank you very much for your review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


Anonymous avatar
Verified Customer
West Grove, PA
2014 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
All Work and recommendations explained
Everything about the expected service was explained in detail. Future recommendations were also explained.
One concern: when greeted by service representative, I felt like I just smoked a cigarette, and I don’t smoke. Not a pleasant greeting.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/17/2018

Thank you very much for your review! I apologize about the smoke smell, I will definitely address that. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager


LP
Larry P.
Coatesville, PA
2015 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Friendly Professional Timely Service
From making my appointment and discussing my automobile concerns/needs through check-in and service every employee was friendly, helpful and professional.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown responded on 05/17/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager