Colonial Hyundai of Downingtown

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610-873-9000
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Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1924 Reviews

5 star
80%
4 star
10%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (8)

ReScore
Overall Rating 4.8749975/5Overall Rating 4.8749975/5Overall Rating 4.8749975/5Overall Rating 4.8749975/5rating 4.8749975
Original
Overall Rating 2.375/5Overall Rating 2.375/5rating 2.375rating 2.375rating 2.375
93% Would Recommend
100% Business Response
Latest Review 21 minutes ago

Reviews

FL
Frank L.
Malvern, PA
2016 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great and friendly service!
My car was serviced in a timely manor & returned cleaner than when I brought it in. So glad Donna is back! She is very friendly and helpful-!
Recommended
BG
Beverly Ann G.
Christiana, PA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service review
When I drive away from my car service I feel confident my car is safe.
Recommended
Anonymous avatar
Verified Customer
King Of Prussia, PA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Blank
Efficient service!
Recommended
MC
Marco C.
Malvern, PA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Nice place and great customer service
The only downsize is the call center that doesn't work as well as the other departments.
Recommended
BG
Braden G.
West Chester, PA
2018 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service
I had to wait an hour even though I had an appointment but the srevice was good and nice people
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

AK
Anthony K.
Exton, PA
2013 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Oil change
Service at its finest!
Thank you Jim Carpenter and team for your service excellence!
Thank you all!
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your great review! We truly appreciate your kind words. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
Avondale, PA
2018 Hyundai Santa Fe S
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2018 Category: Service
Courtesy cars?
Former loyal Volvo customer who liked the design, comfort, and engine of the 2018 Santa Fe Ultimate Sport. 100k warranty got me in the door. Sales experience was very good. Doubling the 100k warranty to 200k aided the buying decision. Post sale service staff is friendly. Now for the average part - Service department and waiting area need to be upgraded. Finding parking is often very difficult. At last service appointment, I asked about the use of a courtesy car (which was negotiated as part of the sales process) and was told by the service rep that they did not currently have courtesy cars. She indicated they used to have them.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your feedback. Please contact me at your earliest convenience so we may discuss your service visit. Our goal is completely satisfying our customers. 610-873-9000

Regards,

Tom Kitts
Service Manager

RD
Richard D.
Downingtown, PA
2008 Hyundai Entourage
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2018 Category: Service
hyundai service
great deal price, informed of potential trouble ares of vehicle, professional staff. wait time was longer than what I was told. all in all a good experience.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you for your review. We will definitely earn that fifth star on your next visit. We appreciate the opportunity to earn your business!

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
Downingtown, PA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great customer service
The gentleman I worked with was very helpful and answered my many questions.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
West Grove, PA
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
All Work and recommendations explained
Everything about the expected service was explained in detail. Future recommendations were also explained.
One concern: when greeted by service representative, I felt like I just smoked a cigarette, and I don’t smoke. Not a pleasant greeting.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your review! I apologize about the smoke smell, I will definitely address that. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

LP
Larry P.
Coatesville, PA
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Friendly Professional Timely Service
From making my appointment and discussing my automobile concerns/needs through check-in and service every employee was friendly, helpful and professional.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

AS
Alejandro S.
Spring City, PA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Mother's Day Special
You can't beat this special. You get an oil change, your car inspected and washed for less than 12 bucks. Its amazing!!!
The service was good and kind as it usually is.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

LB
Lori B.
Downingtown, PA
2017 Hyundai Elantra
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ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Inspection
Staff was great and friendly.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2018 Category: Service
Yearly inspection
satisfactory - wait was longer than told for just an inspection that passed with no auto issues.
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your feedback. Please contact me at your earliest convenience so we may discuss your service visit. Our goal is completely satisfying our customers. 610-873-9000

Regards,

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
Downingtown, PA
2009 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
.
.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
Holmes, PA
2017 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
OIL CHANGE
Brought my vehicle in for an oil change. I'm so happy to see that Donna has returned!! She very courteous and thoroughly explained the work that would be done to my vehicle. I recommend anyone with a Hyundai to bring your vehicle here for your servicing needs. I look forward to returning in the future.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your great review! Thank you for your kind words, we are glad to have Donna back as well. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
Ephrata, PA
2015 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
People
Great group of people who keep our car on the road.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
Downingtown, PA
2011 Hyundai Sonata
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2018 Category: Service
Technician shortage!
It took 5 1/2 hours to complete an oil and filter change and replace an O2 sensor. I was told by staff that they lacked technicians to do the work. Avoid!
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your feedback. Please contact me at your earliest convenience so we may discuss your service visit. Our goal is completely satisfying our customers. 610-873-9000

Regards,

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
Devon, PA
2017 Hyundai Ioniq Hybr
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Annual inspection
I have no complaints about my dealings with Hyundai
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
Coatesville, PA
2013 Hyundai Elantra Gt
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/13/2018 Category: Service
my recent experience
I was surprised that basic items for Hyundai car maintenance (shocks) were not available and did not come in for 2 days.
Had good experience when purchased car but prefer my own mechanic for maintenance over dealership service.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your feedback. Please contact me at your earliest convenience so we may discuss your service visit. Our goal is completely satisfying our customers. 610-873-9000

Regards,

Tom Kitts
Service Manager

Anonymous avatar
Verified Customer
Oxford, PA
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Friendly & polite
The guy who took care of me at his desk was friendly & polite.
Recommended
Eb5e2731e74a25aaa0d06ebcf55106ca?s=28
THOMAS L K. from Colonial Hyundai of Downingtown

Thank you very much for your great review! We value Jim as well, thank you for the kind words. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager