Colonial Hyundai of Downingtown

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610-873-9000
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,910 Reviews)
5 star
81%
4 star
9%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (52)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews

Verified Customer
Newark, DE
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Sales
The sales department was very helpful in making our decion to purchase our car. Everything ran smoothly and quickly. All of our questions were answered and we left very satisfied.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 07/06/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

RJ
Rose J.
Coatesville, PA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020 Category: Service
Awesome
I always liked the service I receive. The staff are all very friendly and polite.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 07/04/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

GN
George N.
Upper Darby, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020 Category: Service
Experience at Colonial Hyundai
Quick check-in. Fast service. Received updates via test message. All work completed timely.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 07/04/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

Verified Customer
Coatesville, PA
2019 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2020 Category: Service
Service area outside layout
The service area is very congested and does not provide easy access when dropIng off or pickup your car.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 07/04/2020

Hi Patricia,

Thank you for your review. On Monday, I will review your visit and see how we could have done better. Hopefully, we can turn this experience around.

Sincerely, 


OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

Verified Customer
West Chester, PA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
👍
Great staff and service
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 07/02/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

GH
Glenn H.
Exton, PA
2010 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
Another great visit
They did a great job communicating during the service.

Thanks again
Glenn
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 07/01/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

SG
SUD G.
Collegeville, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/30/2020
FRAUDSTERS!!!
They will pull your credit from at least 20 DIFFERENT lenders when you are eligible for a ZERO% interest loan from Hyundai itself! (DON'T FALL FOR THEIR QUESTION, what you are willing to pay monthly). They will RIP YOU OFF any way you look at it! #LOOTERS #FRAUDSTERS

PS: I will never forget how they trapped and dealt with me during my last purchase. ZERO INTEGRITY!
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 07/01/2020

Sud,

Good morning. I am the Service Manager here at Colonial Hyundai and I wanted to confirm if  your concern is with the Service or Sales Department? Please clarify and we can go from there. I'm here to help and hope that we can possibly rectify your concerns.

Sincerely,  

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

SC
Stephanie C.
Exton, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
Fixing It Right The First Time
Encountered an unexpected issue on vehicle delivery, and the staff sent out a technician to fix at our residence within hours. Great Job! This is my second vehicle from this dealership.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 06/30/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

Verified Customer
Gap, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Excellence service as always.
I was allowed to drop my car off before my appointment and was just messaged to let me know my car was done. Thank you!
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 06/29/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

EH
Eric H.
Exton, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020 Category: Service
Very friendly and professional
great job. relaxing wait under the optional tent outside. they offered to drive me home but I chose to wait. friendly people. They discovered and fixed for free (extended warranty) a steering column play.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 06/29/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

JE
John E.
Christiana, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020 Category: Service
Hyundai Tuscon
I bought it there and have not regretted it. The service department has been very good. I have been coming back for the past two and a half years. They know the vehicle.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 06/29/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

Verified Customer
Coatesville, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Hyundai Service
Quality Service and very efficient.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 06/27/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

Verified Customer
West Chester, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
service sonata
ok
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 06/26/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

SP
Scot P.
Coatesville, PA
2018 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
Thank you for helping me kevin
All was resolved and I am happy with outcome
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2020 Category: Service
Stop up charging customers
Terrible experience I’ll never go there again
They lied to me and tried to up charge me
1000$
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 06/26/2020

Scot,

I am sorry that you feel this way about our department. There is a bad line on your a/c system that needs to be replaced as a supplement to the repair that was done at Carstar. I confirmed this with my Master Technician today. For us to receive such a bad review is disappointing to say the least since we never worked on this car. I called today with a chance to talk through this and hope that you can return my call. 

Sincerely, 

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 06/29/2020

Hi Scot,

Thank you for the positive feedback as well as the opportunity to work through this. I will have my cashier call you today and handle the refund.

Thank you and please let me know if I can ever be of assistance, we're here to help.

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

SD
Stanley D.
Coatesville, PA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
Service Department
Convenient to make service appointment.
Work was done on time and to my satisfaction.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 06/25/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager