Colonial Hyundai of Downingtown

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610-873-9000
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Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

2160 Reviews

5 star
80%
4 star
10%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (11)

ReScore
Overall Rating 4.5454509/5Overall Rating 4.5454509/5Overall Rating 4.5454509/5Overall Rating 4.5454509/5rating 4.5454509
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
93% Would Recommend
100% Business Response
Latest Review 16 minutes ago

Reviews

JP
John P.
Exton, PA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Employees
Sales & Service dept. are always great people to work with !!
Recommended
CK
Caroline K.
Cochranville, PA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Customer Service
Great to see Donna back. She always takes good care of us.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/20/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

Verified Customer
Downingtown, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service all around!
Service is fast and prices are reasonable. Jim at the service desk is the best!
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/20/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

LG
Linda G.
Wagontown, PA
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
PRompt Service
Car was ready when i asked for it to be. Prompt service definately. Just wish they'd include a car wash every time i take it in for service. That was one of the comps i was told when i purchased the car.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/19/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

Verified Customer
Coatesville, PA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
convenient for working people
The hours are great for working people and nice waiting area.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/19/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

MI
Matthew I.
Parkesburg, PA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Friendly fast service
Great people to deal with. Fast friendly service
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/19/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

Verified Customer
West Chester, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great service
Very good service and they worked with me when I didn't have much time and I needed oil change. And I appreciated that.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/17/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

Verified Customer
Coatesville, PA
2013 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Review of service
Wait time to check car in was way too long. Service of my car when I was finally able to check it in was very good.
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/17/2018

Thank you for your review. We will definitely earn that fifth star on your next visit. We appreciate the opportunity to earn your business!

Tom Kitts
Service Director

Verified Customer
Honey Brook, PA
2012 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great service
Always great and timely service
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/17/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

SP
Susan P.
Coatesville, PA
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2018 Category: Service
First maintenance check up and inspection
Overall my experience went well and I would let my friends know and hopefully if they were in need of a new car they would go to Colonial Hyundai. As I have mentioned previously, I feel I should have been exempt from the emissions since my miles were under 5000.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/17/2018

Thank you for your review. We will definitely earn that fifth star on your next visit. Emissions testing per PA law can only be exempted if it has been 365 days or more since the last test, AND less than 5,000 miles driven. We appreciate the opportunity to earn your business!

Tom Kitts
Service Director

AG
Aaron G.
Downingtown, PA
2013 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Customer Service
Very professional staff, courteous and helpful!
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/17/2018

Thank you for your review. We will definitely earn that fifth star on your next visit. We appreciate the opportunity to earn your business!

Tom Kitts
Service Director

AT
Angela T.
Coatesville, PA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
the people were nice
no comments
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/15/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

Verified Customer
Parkesburg, PA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great service
Thumbs up
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/15/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

MR
Martin R.
New Holland, PA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service advisor
Service advisor was excellent in his communication with me.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/15/2018

Thank you very much for your FANTASTIC review! Your kind words are greatly appreciated. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

DE
Dominick E.
Chester Springs, PA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Jim is the Customer Facing Rep who makes the difference.
Jim's a great guys who provide the information for my service that I need. I like the dealership and generally feel as I am being treated fairly, (thanks Jim!).
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/15/2018

Thank you very much for your FANTASTIC review! Your kind words are greatly appreciated. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

DR
David R.
West Chester, PA
2015 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great Service
Great service
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/14/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

WR
William R.
Philadelphia, PA
2007 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
State Inspection
I gave you a five star rating because of the excellent and thorough inspection of my vehicle on Wednesday morning. I was there almost two hours, but, it was worth the wait. I needed no repairs on anything and just had to pay for the emissions and the stickers. Very economical. Thank you again!
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/14/2018

Thank you very much for your great review! Your kind words are very appreciated. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

PH
Patricia H.
Phoenixville, PA
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Service 9/12
Everyone I dealt with was great
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/14/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

MP
Michael P.
Coatesville, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Tuscon Service
As always Colonial did a great job.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/12/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

JW
Jason W.
Parkesburg, PA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Service
Excellent service. Gave us a loaner for a few days at no charge because our car was not ready
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 09/11/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director