Colonial Hyundai of Downingtown

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610-873-9000
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,825 Reviews)
5 star
81%
4 star
9%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (47)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
93% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews

RZ
Richard Z.
Coatesville, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
Takes the time to explain to you any problems
good place to have your car serviced at.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/18/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

JV
Julianna V.
Plymouth Meeting, PA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
Quick and efficient
Got me in and out with no issues
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/18/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

Verified Customer
Coatesville, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020 Category: Service
Service Dept
The service department is great. Fast and pleasant.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/15/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

Verified Customer
West Grove, PA
2013 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020 Category: Service
Good customer service
Colonial Hyundai of Downingtown was a big help when it came to fixing my car. They even gave me a rental car while my car was being fixed. The customer service was really good.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/11/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

MH
Michael H.
Coatesville, PA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020 Category: Service
Oil consumption testing
While I'm not too happy about the oil loss problem with my 2012 Sonata, I am very happy with the service provide by Rubin Escobar and your staff. Rubin's been very attentive and has provided great service.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/10/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

EH
Elizabeth H.
West Chester, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020 Category: Service
always competent
feiendly time conscious
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/10/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

KO
Kenneth O.
West Chester, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020 Category: Service
Service
Very friendly staff, on time, great service mechanics.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/10/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

MK
Maryann K.
Downingtown, PA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2020 Category: Service
Customer Service was great!
Donna at customer service is knowledgeable and helpful. She meets your needs promptly and with great care.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/03/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

CE
Craig E.
West Chester, PA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020 Category: Service
It is all about the people
Had a wonderful experience with the sales team (Michael, Vinny and Sarah). They went out of their way to make sure we got just what we wanted at a great price! Would highly reccomend Colonial Hyundai in Downingtown PA!
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 02/01/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

JS
Jason S.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Rescore Review
Kevin and Donna were extremely helpful. They made sure that I had a loaner when my car was experiencing issues.
Recommended
JS
Jason S.
West Chester, PA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020 Category: Service
Follow Up
Both Kevin and Donna were great - they were helpful. My 2015 Hyundai Santa Fe has had a lot of issues over the past year. Both Donna and Kevin have gone out of their way to provide me a loaner.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 01/31/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

JS
Jason S.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Follow Up - Customer service has been excellent
Both Kevin and Donna were very helpful. My 2015 Hyundai Santa Fe has experienced a lot of issues despite being fairly new. Both Kevin and Donna have gone out of their way to help the issues. I am still extremely frustrated with the car (it has been out of commission for about two months over the past year).
Recommended
CR
Cheryl R.
Honey Brook, PA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
All employees were very accommodating.
Taken good care of in a timely manner. I had my car inspected and my oil changed. Also had my car washed.
Good job!
Thanks!
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 01/30/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

Verified Customer
Coatesville, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
Service
every one is nice.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 01/30/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

EM
Eric M.
Ocean View, DE
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
Colonial
Excellent service as always with Donna!
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 01/31/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager