Colonial Hyundai of Downingtown

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610-873-9000
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Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2267 Reviews

5 star
81%
4 star
10%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (11)

ReScore
Overall Rating 4.5454509/5Overall Rating 4.5454509/5Overall Rating 4.5454509/5Overall Rating 4.5454509/5rating 4.5454509
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews

Verified Customer
Denver, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great Service
Very pleased with the service!
Recommended
VP
Veronica P.
Downingtown, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Customer Service & Professionalism
I was immediately greeted by Service Advisor, James Carpenter (Jim). We walked outside to my vehicle to discuss any concerns. Jim was professional and personable. He kept me updated on the status of the vehicle and service was completed in a timely manner. My experience with the Service Department was excellent!
Recommended
FF
Frederick F.
West Chester, PA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great Service Advisor
Donna, my service advisor is professional and efficient! She answers all my questions and is willing to always accommodate my time needs. If I can't wait for the service she conveniently sets up Uber service. She also helps me with choosing the best coupon deal and gladly offers tips about maintenance. Donna is such a pleasure to work. Soooo glad she is back!!
Recommended
HS
Harry S.
Coatesville, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
2015 Sonata Maintenance
Great service as always and great staff
Recommended
RK
Rachel K.
Coatesville, PA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Made it easy
Thanks for making the 2 recalls an easy fix and getting me to and from work.
Recommended
Verified Customer
West Chester, PA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
New interstate battery should be cheaper but service is great
I needed a battery during my inspection and was not expecting to have to pay over 300 for a battery with labor. Hyundai should work on how to make this battery cheaper.
Recommended
RA
Ronald A.
Downingtown, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Oil change check ups
Easy for making appointments
Recommended
DONNA L F. from Colonial Hyundai of Downingtown responded on 11/09/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Verified Customer
Lafayette Hill, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Oil change and winterize
Great service
Recommended
DONNA L F. from Colonial Hyundai of Downingtown responded on 11/09/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Verified Customer
Coatesville, PA
2002 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The service is awesome I love it
Jim was the best service advisor ever !
Recommended
DONNA L F. from Colonial Hyundai of Downingtown responded on 11/09/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Verified Customer
Norristown, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Friendly
Friendly and only had an oil change but all went smoothly.
Recommended
DONNA L F. from Colonial Hyundai of Downingtown responded on 11/09/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

DH
Debbie H.
Downingtown, PA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Service Department
I always deal with Donna in service department. I called the other day and explained what I thought was wrong with my car. I could only come in next day between certain hours. She looked at the schedule and squeezed my car in. She goes way above to accommodate. Debbie H
Recommended
Verified Customer
Coatesville, PA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Oil change
Attention to details
Recommended
DONNA L F. from Colonial Hyundai of Downingtown responded on 11/09/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

RL
Richard L.
Downingtown, PA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
The people that work at Colonial Hyundai are awesome!!
Dropped off my Sante Fe for inspection ,a wash plus crystall fusion added. The vehicle looks great! Thanks soo much
Recommended
PR
Pragnesh R.
Chester Springs, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Fast service and very friendly staff
Always pleasant staff and quick service. Thank you very much.
Recommended
DONNA L F. from Colonial Hyundai of Downingtown responded on 11/09/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

JR
John R.
Avondale, PA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Friendly, Profession, quick and complete
Worked into schedule on a busy day for a oil and filter change last, staff was friendly and professional
Recommended
KH
Keith H.
Douglassville, PA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
nice people
had a great experience Donna F and J P were great
Recommended
FL
Frank L.
Malvern, PA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2018 Category: Service
Sells a great brand of cars.
Great deals
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 11/06/2018

Thank you very much for your feedback. Please contact me at your earliest convenience so we may discuss your service visit. Our goal is completely satisfying our customers. 610-873-9000

Regards,

Tom Kitts
Service Director

RR
Robert R.
Valley Township, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Good Service
Good service and nice people.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 11/05/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

EW
Emily W.
Honey Brook, PA
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
friendly service staff
no one was available to help me right away, but ever team member that walked by doing other tasks, made sure to ask if I was being helped and to tell me as soon as someone was done they would help me. It was nice to stand there and not feel ignored by having no one acknowledge I was there.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 11/05/2018

Thank you very much for your great review! Your kind words are greatly appreciated. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director

Verified Customer
Exton, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Service with timely professional attention
From the confirmation of the appointment to the payment of the bill, thing went like clock work. Jim, my service attendant processed me in and handled my visit professionally and politely. Billing was discussed in advance and there was no surprises at the end of the visit.
Recommended
THOMAS L K. from Colonial Hyundai of Downingtown responded on 11/05/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Director