Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Carolyn G.

Cochranville, PA

2015 Hyundai Sonata

Verified

07/16/2018 Category: Service

Great Service

Prompt, courteous service and a great staff.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/16/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Elizabeth K.

Downingtown, PA

2008 Hyundai Elantra

Verified

07/15/2018 Category: Service

Service

Both Donna for a very long time, and Jim recently, have consistently provided excellent service with a wonderful blend of personal kindness and professionalism. I am always grateful to them and their service.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/16/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Verified Customer

Cochranville, PA

2013 Hyundai Accent

Verified

07/15/2018 Category: Service

PA State Inspection

Only had PA State Inspection and oil change.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/15/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Joseph V.

Macungie, PA

2015 Hyundai Elantra

Verified

07/14/2018 Category: Service

Great Place

Excellent staff...Very thorough.
Thanks Colonial Hyundai

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/15/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Verified Customer

Glenmoore, PA

2013 Hyundai Elantra

Verified

07/13/2018 Category: Service

Was ub for Recall

Lack of communications

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/15/2018

Thank you very much for your feedback. Please contact me at your earliest convenience so we may discuss your service visit. Our goal is completely satisfying our customers. 610-873-9000

Regards,

Tom Kitts
Service Manager

Verified Customer

Downingtown, PA

2017 Hyundai Elantra Gt

Verified

07/13/2018 Category: Service

Great selection and deals bit disappointing maintenance

Good deals and car selection. Maintenance shop is reasonable and knowledgeable, but there is not a lot of ownership to the work. I've requested synthetic oil changes on multiple occasions only to get conventional when I returned to pick up the car.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/15/2018

Verified Customer

Chester Springs, PA

2011 Hyundai Sonata

Verified

07/13/2018 Category: Service

Needs better communication with customers

The communication to the customer is lacking and needs improvement. They also need to have parts in stock for warranty issues. Service is too slow. They need to improve on that.

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/15/2018

Carole B.

Cochranville, PA

2018 Hyundai Elantra

Verified

07/11/2018 Category: Service

Waiting time stinks !

I already gave my review !!

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/12/2018

Sharon B.

Downingtown, PA

2007 Hyundai Sonata

Verified

07/11/2018 Category: Service

excellent service

as always the last visit had fast service and friendly people

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/12/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Verified Customer

Malvern, PA

2017 Hyundai Santa Fe

Verified

07/11/2018 Category: Service

Excellent

I am always able to get an appointment quickly and when it is convenient for me! Thank you!

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/11/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Dorothy M.

Malvern, PA

2012 Hyundai Tucson

Verified

07/10/2018 Category: Service

Very friendly and professional

Great!

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/10/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Frank W.

Morgantown, PA

2014 Hyundai Santa Fe S

Verified

07/09/2018 Category: Service

Pleasant Experience

Jim Carpenter was my service writer on this occasion. He listened to what I wanted done, took my car in on time and had it ready when he said it would be. I mentioned that every time I have brought my car in for service the car wash was “too busy” to wash mine. He saw to it that it was washed when I picked it up and it looked great. I have had every service done at Colonial since I bought this car in 2014. Today was my best experience yet. Thanks to Jim and your staff.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/10/2018

Thank you very much for your FANTASTIC review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Richard A.

West Chester, PA

2015 Hyundai Tucson

Verified

07/09/2018 Category: Service

Rating dealership

Have been taking my car since I purchased it back to dealer they are great very nice would recommend them to everyone I love my car

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/09/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Barry S.

Phoenixville, PA

2013 Hyundai Elantra

Verified

07/09/2018 Category: Service

Annual Inspection

I had an annual inspection and it was determined that rotors and pads needed to be replaced. Unfortunately one of the new rotors either didn’t fit properly or was not installed correctly and caused a scraping noise which I didn’t detect until I got home. I retuned the car the next day and it was fixed in only about 15 minutes. However, it’s a 30 minute trip each way from my home to the dealership so it did waste some of my personal time. It would have been nice if this was caught prior to returning the car to me.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/09/2018

Thank you for your review. We will definitely earn that fifth star on your next visit. We appreciate the opportunity to earn your business!

Tom Kitts
Service Manager

Scott H.

West Grove, PA

2017 Hyundai Elantra

Verified

07/07/2018 Category: Service

Service

Went in for an inspection in-and-out in a timely matter. Staff are all very friendly.
Highly recommend.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/08/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Scott L.

West Chester, PA

2011 Hyundai Elantra

Verified

07/06/2018 Category: Service

Elantra inspection

I visited the dealer for state inspection and a recall related computer update. The parking lot was at capacity and the computer update caused my vehicle to emit a large amount of smoke. My state safety inspection failed and the quote I received is unclear. I do not understand which line items are required versus recommended. Nobody had time to explain my quote and now I am still in need of a complete state safety inspection.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/06/2018

Verified Customer

Gap, PA

2017 Hyundai Tucson

Verified

07/05/2018 Category: Service

Service

Service is always fast when you have to wait.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/05/2018

Thank you very much for your great review! We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

Mary P.

Downingtown, PA

2016 Hyundai Elantra Gt

Verified

07/04/2018 Category: Service

Inspection

At my annual inspection for my 2 yr old car with about 7200 miles on it, it was found to need new tires. All thanks to unfixed pot holes. I was not expecting this high cost. My service person, Donna, was extremely sympathetic, and found a coupon to apply to reduce my cost. And she had my car washed! I can't say enough good things about the service department.

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/04/2018

Thank you very much for your great review! I'm so glad Donna got you taken care of. We will continue to keep you happy while servicing with us! We appreciate the opportunity to earn your business!

Regards,

Tom Kitts
Service Manager

John N.

Downingtown, PA

2017 Hyundai Tucson

Verified

07/03/2018 Category: Service

N/A

Recommended

THOMAS L K. from Colonial Hyundai of Downingtown responded on 07/04/2018

Thank you for your review. We will definitely earn that fifth star on your next visit. We appreciate the opportunity to earn your business!

Tom Kitts
Service Manager

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Location

Address

4423 West Lincoln Highway
Downingtown, PA 19335

(610) 873-9000

Send a message

http://www.colonialhyundai.com/

About Colonial Hyundai is staffed with expert technicians and highly trained advisors who provide quality Hyundai repair and maintenance service.

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Colonial Hyundai of Downingtown

Overview

2041 Reviews

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