Colonial Hyundai of Downingtown

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610-873-9000
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,955 Reviews)
5 star
81%
4 star
9%
3 star
4%
2 star
1%
1 star
2%

ReScore Reviews™ (62)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
93% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews

MB
Marilyn B.
Norristown, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020 Category: Service
Made good on their warranty
My 2014 Tuscon was burning 1 quart of oil every 800 miles. They did all the testing, oil consumption etc over several months. They replaced my engine with a new one at no charge to me and I used a loaner car for two days while they did it. Very pleased and thankful.
Recommended
NV
Nick V.
Gap, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Great Service from Donna Feliciano
I was impressed with the service I received from Donna Feliciano. She resolved an issue I had even though I waited too long to mention it to the service department. She listened to me and that gave me trust in the dealership as a whole. Donna always gives courteous and prompt service. Thank you Donna!
Nick Viscuso
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/12/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

NV
Nick V.
Gap, PA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
Great Service from Donna Feliciano
I was impressed with the service I received from Donna Feliciano. She resolved an issue I had even though I waited too long to mention it to the service department. She listened to me and that gave me trust in the dealership as a whole. Donna always gives courteous and prompt service. Thank you Donna!
Nick Viscuso
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/12/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

Verified Customer
West Chester, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2020 Category: Service
Service
Blah....Blah....Blah
Recommended
DONNA L F. from Colonial Hyundai of Downingtown responded on 10/12/2020

Mr. Cangin I am sorry that your last visit was less than satisfactory it was not our intention to inconvienance you. I hope that we do better in the future.
Donna Feliciano

DONNA L F. from Colonial Hyundai of Downingtown responded on 10/12/2020

I am sorry that your last visit was less than satisfactory, It was not our intension to inconvienence you. I hope we can do better in the future.
Donna

DONNA L F. from Colonial Hyundai of Downingtown responded on 10/15/2020

Thank for our conversation today have a great day

WR
William R.
Philadelphia, PA
2007 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020 Category: Service
A very clean facility
I was in for an oil change, state inspection and emissions stickers. I also had my tires rotated. Very professional job , well done.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/05/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

LC
Lisa C.
Downingtown, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020 Category: Service
Hyundai for many years!!!
Always a good experience at Colonial Hyundai. This is my 3rd Tucson purchased there! I've never had a problem/concern after having service completed there!
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/05/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

JE
John E.
Christiana, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020 Category: Service
Good Service
Service was good and has been for years. The service department has been A-1 since I bought it.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/05/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

Verified Customer
Coatesville, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2020 Category: Service
Good
I like the convenience and the location
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 09/28/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

BL
Beverly L.
Downingtown, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020 Category: Service
Going above and beyond
Was able to have a driver take me home to wait for service to be completed. This was important to avoid waiting on site during this COVID situation. My rep Donna went above and beyond to complete the necessary paperwork needed to complete the inspection.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 09/28/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

KW
Karen W.
Downingtown, PA
2007 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020 Category: Service
Friendly and affordable
Good inventory
Cares about customers needs
No pressure sales
Efficient
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 09/28/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

Verified Customer
Holmes, PA
2017 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020 Category: Service
Great service experience.
It is always a pleasure to bring my vehicle to Colonial Hyundai for my servicing needs.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 09/16/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

LB
Linda B.
Coatesville, PA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2020 Category: Service
Courteous ppl, clean facility, fast service
4.7
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 09/14/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

ER
Erika R.
Lincoln University, PA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020 Category: Service
Great service
Good people
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 09/05/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

MK
Maryann K.
Downingtown, PA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020 Category: Service
Great car, great service
I always have excellent service at Colonial Hyundai.
Recommended
KW
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 09/04/2020

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

 

                             

Verified Customer
Downingtown, PA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020 Category: Service
Great Place to Take Your Car ~~ helpful personnel and mechanics!
The business is very nice with waiting rooms, rest rooms, snacks, tv, & car washing service.
I have never had a problem with maintenance work. I usually wait for my work to be done, which can get a bit lengthy, but it is my choice rather than getting someone to take and pick up.
Personnel has been very accommodating when I have been in. It's a good location for me........and I love my car!!!
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 08/31/2020

Hi and thank you for the nice review, I'll be sure to pass along the kind words to the team!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly;

OFFICE DIRECT 484.364.3772
TEXT 610.486.3543
EMAIL @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager