Colonial Hyundai of Downingtown

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610-873-9000
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Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 2755 Reviews )

5 star
81%
4 star
9%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (37)

ReScore
Overall Rating 4.5675686/5Overall Rating 4.5675686/5Overall Rating 4.5675686/5Overall Rating 4.5675686/5rating 4.5675686
Original
Overall Rating 2.1666667/5Overall Rating 2.1666667/5rating 2.1666667rating 2.1666667rating 2.1666667
93% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

Verified Customer
Coatesville, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Repair
They weren't able to find out what the problem was with my car but I believe they did a very thorough check.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 11/18/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

KN
Karen N.
Coatesville, PA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Usual Great Service
As usual, Donna and JP were great to work with. Car was in for routine inspection so nothing unusual about this visit.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 11/14/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

Verified Customer
Coatesville, PA
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Excellent
Excellent team!!
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 11/14/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

Verified Customer
Parkesburg, PA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Quick service
Friendly quick service.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 11/13/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

TA
Terrence A.
East Fallowfield Township, PA
2014 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2019 Category: Service
Friendly staff. Wait time could use some improvement.
Overall work was completed to my satisfaction, however the total time it took for the service work was rather lengthy. Discrepancy in total fees charged was handled to my satisfaction. In general, overall communications with service department staff was pleasant as well as informative.
Scheduling service appointment via internet was very convenient and easy. Had it not been for the extended length of time sitting in a cramped customer waiting area with very few customer amenities the rating would have been 5 star.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2019 Category: Service
Watch for overcharges
Service center takes far too long for routine work such as State Insp/oil change.
Waiting area is very cramped.
Check your invoice for overcharges. I was charged $5 for disposal fee and road tax that was no applicable to the service provided.
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 11/13/2019

Mr. Alexander,

Thank you for the feedback as well as the opportunity to be your service department!

I am very sorry for the oversight on the invoice, you are absolutely correct! Donna and I wan to make this right and reached out a few times. Please return our call so we can correct this.


If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

Verified Customer
Glenmoore, PA
2018 Hyundai Kona
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/08/2019 Category: Service
STILL NOT FIXED
POOR SERVICE
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 11/08/2019

Robert,

I can't believe this is leaking oil, I checked it myself and know we made the right repair. Can you please call me on my cell so I can set up a time to send a driver out to you so we can bring your Kona back in? Please call my cell; 610.393.4623

Sincerely,

Kevin Wagner                                       
Service Manager

                             

TT
Tim T.
Coatesville, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2019
Poor service, poor follow up
fine however getting them to meet the terms of the deal in regards to adding a hitch was very frustrating. Recently, I called regarding information on the extended warranty i purchased when i bought the vehicle since I seemed to have misplaced the paperwork. When I called the concierge transferred me to the finance department and I ended up leaving a voicemail for "Rob". The next day, I called since I did not received a call back. I had to leave another voicemail. Yesterday, called a left a third voicemail for "Rob" with no response. Today, I called and was transferred to a gentleman named George. He took my information and asked to call me back with the information. Within two hours, he had called with the answer. Thank god for George.

While this place may have a good deal when you are looking, the service is continually terrible and they are obviously not out there to retain clients for life, which is a shame.
NS
Nicole S.
Clifton Heights, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Great service
Would recommend anyone to get their car serviced
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 11/08/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

JL
James L.
West Chester, PA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Colonial Service Dept.
Great experience with our 2016 Sante Fe repair, the appointment was on time and very quick! This was our 4th new Hyundai auto bought from Colonial and we also bought 1 used one, definitely our dealership. Thank you, the Lansidel's
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 11/06/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

Verified Customer
Parkesburg, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
great place
Great place clean friendly
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 11/06/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

SS
Stephen S.
West Chester, PA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Pleasant and friendly
Ruben the service advisor was pleasant and helpful
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/31/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

JE
James E.
Coatesville, PA
2013 Hyundai Elantra Gt
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Outstanding dealership
Outstanding service.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/29/2019 Category: Service
Outstanding dealership
Very professional from start to finish. Vechile was fixed quickly and right the first time...Best technician ever. Thanks Colonial Hyundai!!!
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/29/2019

James,

Thank you for the feedback as well as the opportunity to be your service department!

I'm so sorry to hear we missed the mark and hope our conversation smoothed things over! Hopefully we resolved your concern and turned around your overall experience.


If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

EH
Elizabeth H.
West Chester, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Excellent service
Meet the needs of the customer
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/29/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

MP
Michael P.
Chester Heights, PA
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
EWmergency Service
I experience a flat and needed a replacement tire. Colonial was able to take me fist thing the next business day and install a new tire that matched my previously purchased tires from Colonial. JP also reviewed other service work that I should consider.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/29/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

Verified Customer
Thorndale, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
Recent service visit
Solid customer service
Would recommend service at Colonial Hyundai
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/28/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

DG
David G.
West Chester, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Friendly, professional service.
Everything repaired and communications were quite professional. We have always been treated well at Colonial.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/28/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

KC
Kenneth C.
West Chester, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Best Service Dept. Ever
Car went in for a recall and transmission check. Loaner car waiting because they thought that the job would take all day and maybe more. The tech, Jim, was able to figure it all out and get the car back to me on the same day by 3 pm. It's running beautifully. Great job Jim. Highly recommend this place for great sales and FANTASTIC service department.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/26/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

MU
Michele U.
West Grove, PA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Quick service, resolved concerns
Greeted promptly, vehicle was taken in quickly. My concern regarding squeaky brakes was resolved. Oil changed, state inspection/emissions completed all in a timely manner.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/25/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

RM
Ruth M.
West Chester, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Good Service
Quick and efficient service.
Recommended
KEVIN W., Service Manager from Colonial Hyundai of Downingtown responded on 10/23/2019

Thank you for the positive feedback as well as the opportunity to be your service department!

If for any reason you feel I can be of assistance, please feel free to reach out to me directly @ 484.364.3772 or email @ kwagner@colonialhyundaipa.com.

Sincerely,

Kevin Wagner                                       
Service Manager

                             

RG
robert g.
Glenmoore, PA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2019
following up
Service manager has coordinated repairs and they are scheduled to meet my needs and expetations.
Recommended