Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

170 Reviews

98% Would Recommend
76% Business Response
Latest Review about 8 hours ago

Reviews


CA
CRAIG A.
Windsor Mill, MD
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Honesty
I been dealing with Duane since he was in the city. I trust his word and his work.

Verified Customer
Randallstown, MD
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2019
Friendly atmosphere
Great service!

EW
Esh W.
Maryland
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Esh said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CG
CHARLES G.
Randallstown, MD
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019
Prompt and knowledgeable service.
Highly recommend to anyone looking for good automotive service..
Duane C. from Coopers Auto Service LLC responded on 09/16/2019

Charles,
 thank you so much for your kid words. We look forward to seeing you again in the future.

Coopers Auto Service Team

BP
Biju P.
Columbia, MD
Honda Odyssey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/12/2019 Category: Service
Biju said the business had his vehicle for two days. They charged him $124.00 and they didn't do anything except look at it. He felt the price was too much.
This review was collected via phone interview by Customer Research Inc.
Duane C. from Coopers Auto Service LLC responded on 09/16/2019

Paul,
We are sorry that you feel that the price you paid was high.The $124.00 was billed for us diagnosing the a/c system as well as charging the a/c  system and diagnosing the tire light that was on.We found during that diagnosis that the A/C compressor needs replacing as well as a tire pressure sensor needs to be replaced along with tag light bulbs which you were given estimates for and declined all repairs.The only thing you were charged for was our time invested in looking and diagnosing the issues that you were concerned with.

Coopers Auto Service Team

JC
JOHN C.
Randallstown, MD
Ford Transit Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019
Great customer service!!
I dropped off my van for service explained what I needed, had to go to the Dr’s for a surgery procedure, and before my procedure they were done!!
Duane C. from Coopers Auto Service LLC responded on 09/16/2019

John,
We are happy to hear that you were pleased with your service.Hope all went well with your sergery and hope to see you soon.

Coopers Auto Service Team

WH
William H.
Baltimore, MD
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
William said Duane took care of his vehicle. The employees provided very good service.
This review was collected via phone interview by Customer Research Inc.
Duane C. from Coopers Auto Service LLC responded on 09/16/2019

William,
It was our pleasure to take care of your mirror for you .We hope you will keep us in mind for any future needs.

Coopers Auto Service Team

TD
Treadwell D.
Baltimore, MD
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Treadwell said he has been dealing with this business for quite a while and they always do good work on his vehicle. He stated he never had problems with them.
This review was collected via phone interview by Customer Research Inc.
Duane C. from Coopers Auto Service LLC responded on 09/16/2019

Treadwell,
It is always a pleasure to see you . We thank you for being such a loyal customer .Thank You again .

Coopers Auto Service Team

GQ
GERALD Q.
Randallstown, MD
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
My Experience @ Cooper’s
I want to thank you guys for going out of your way in making my experience the best that you can. You guys have always been professional while handling issues with my truck.
Duane C. from Coopers Auto Service LLC responded on 08/22/2019

Gerald,
It was our pleasure to meet you and to service your vehicle. We look forward to doing more business with you in the future and continue making your experiences great.

Coopers Auto Service Team

JA
Justin A.
Rosedale, MD
Saturn SL1
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Justin said the staff treated him well. They told him what was going on.
This review was collected via phone interview by Customer Research Inc.
Duane C. from Coopers Auto Service LLC responded on 08/22/2019

Justin,
Thank you for choosing Cooper's Auto Service,LLC.We hope to see you again in the future.

Coopers Auto Service Team

BR
BRYANT R.
Owings Mills, MD
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Customer service
Great place for auto repair. Will definitely bring my vehicle back for any repairs.
Duane C. from Coopers Auto Service LLC responded on 08/22/2019

Bryant,
We are happy to hear that you were so pleased with your service.We try are best to make our custoomers happy and have them return to have there veihcles serviced in a professional mattter.Thanks Again !!!!!

Coopers Auto Service Team

SR
SHERI R.
Baltimore, MD
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Highest Quality Work
No used parts have ever been used on my 5 Chrysler 's through the many years I've know Mr. Cooper.
My brother is a satisfied customer, as well, with work that was done on his Range Rover.

BH
BILL H.
Granite, MD
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
boring & predictable
again with these people! they are ready to receive my truck at the scheduled time.
they do the work requested for the price quoted.
no drama. no anxiety.
why would any one use these people?

LP
LESLIE P.
Owings Mills, MD
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Customer service
Coopers is ran with great professionalism. Friendly to work with. Very knowledgeable in the diagnosis and servicing of our vehicle.

AH
Ahmari H.
Woodstock, MD
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Ahmari said the employee were friendly. They helped him out during his service.
This review was collected via phone interview by Customer Research Inc.
Duane C. from Coopers Auto Service LLC responded on 07/15/2019

Ahmari,
Thank You for choosing Cooper's. We appreciate your business.

Coopers Auto Service Team

AC
Ash C.
Centreville, MD
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Ash said he went to this business for an inspection. Every thing was okay. He had no complaints. They do excellent work. They are good people.
This review was collected via phone interview by Customer Research Inc.
Duane C. from Coopers Auto Service LLC responded on 07/15/2019

Ash,
Thanks for coming out to Cooper's. We are glad that you were happy with the service that was provided to you.We hope to see you soon.

Coopers Auto Service Team

DG
DEBORAH G.
Owings Mills, MD
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Category: Service
Excellent service. Took the time to explain what was being done and giving me options to maximize the performance of my vehicle.
Duane C. from Coopers Auto Service LLC responded on 06/24/2019

Deborah,
We try and do our best to explain all work that is needed on our customers vehicle's and to address the most important repairs that are needed at that time.We thank you for choosing  Cooper's and look forward to seeing you again in the future.

Coopers Auto Service Team

DR
Dom R.
Owings Mills, MD
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Dom said that the business does a good job.
This review was collected via phone interview by Customer Research Inc.
Duane C. from Coopers Auto Service LLC responded on 06/24/2019

Dom,
Thank you for having your vehicle serviced hear at Cooper's.We look forward to seeing you again soon.

Coopers Auto Service Team

CL
Charles L.
Fawn Grove, PA
Chevrolet Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Charles said the staff was prompt and they do quality work.
This review was collected via phone interview by Customer Research Inc.
Duane C. from Coopers Auto Service LLC responded on 06/24/2019

Charles,
Thanks for your kind words.We look forward to seeing you again soon.

Coopers Auto Service Team

CR
Colin R.
Randallstown, MD
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Colin said the staff was on point with it as soon as he dropped his vehicle off. He mentioned that Dwayne, the owner, did what he was supposed to do with no problems, and he was in and out.
This review was collected via phone interview by Customer Research Inc.