I do not know how to respond. Customer came in requesting a new battery. He had just purchsed the vehicle and the company he purchased ftom did not answer their phone. He opted for the less expensive battery and not the AGM battery the car manufacutrer recommended. He received that new battery. I am sorry for his inconvenience, but he should refer that to the company he purchased his lemon from, not us who went out of our way to help him.