I am sorry that you are unhappy. Originally when you brought your vehicle in December 15, 2016 you had stated that in the morning when first starting the power steering was tight and that there were oil spots on the ground-Look at your receipt # 16013 for the original complaint. At that time the power steering pump seal was leaking power steering fluid. The high pressure power steering hose was also leaking at the rack and pinion.
Your 1997 Mercury Villager had 182,194 miles on it and when first brought to my attention the power steering was the biggest, most obvious leak.
I told you verbally, and that is my mistake and I apologize for not writing it down, that the engine also had seepage at the valve cover gaskets and my opinion was at that time that it was not an issue because it was not what was leaking on the ground . I also mentioned to you that we could only eliminate the most obvious leak and to please bring back the vehicle in two weeks for me to double check. It is not uncommon for a vehicle that is 20 years old and has close to 200,000 miles on it to leak various fluids.
I appreciate your business. I repaired what was broken, the power steering pump that was pouring fluid onto the ground, and causing hard steering upon startup.
My advice is to not put blame on the person trying to help you keep your 20 year old car on the road safely. Power steering leaks are dangerous, valve cover gasket leaks are not. Never did I push you into spending unnecessary money on your car
Thank you for you business Trey!
Thank you Susan for your business! I appreciate your loyalty!
I appreciate you business Nick!
Thank you for your kind words! We like to treat our customers the way we would like to be treated and that is with friendliness and kindness-and of course great service!
Thank you Barbra for your business! Please refer your family and friends!
You are quite welcome! Thank you for your business!
We appreciate you placing your trust in us and allowing us the opportunity to repair your car! We strive to be on time and on budget!
Thank you for your kind comments and we look forward to your continued business!
Thank you for your business!