Crain Hyundai Little Rock


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1086 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.6285703/5Overall Rating 4.6285703/5Overall Rating 4.6285703/5Overall Rating 4.6285703/5rating 4.6285703
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
100% Business Response
Latest Review 4 days ago
John P. on 12/12/2017
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"Great service and timely "
Continue the good work
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/12/2017 08:45 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

Thank you for this great survey review. Have a wonderful Christmas.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Cristy P. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great personnel at Crain Hyundai Little Rock!"
The lady who took care of my, I believe her name is Joey, although I'm not sure, did everything possible to make sure that I was taken care of and in a timely manner. She is very good at her job!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/12/2017 09:35 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

Thank you so much for the nice comments on this survey review. We appreciate your business. Have a wonderful Christmas!
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Brian C. on 12/12/2017
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"N/a"
Thanks
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/12/2017 07:10 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

We appreciate your business and this survey. Have a wonderful Christmas.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Melissa M. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful place"
Adam is always so helpful.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/12/2017 07:03 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

Thank you so much for the nice comment on this survey review.
Have a wonderful Christmas.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Amy M. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Everyone is so nice and they do a good job. Highly recommend
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/12/2017 07:02 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

We appreciate this nice survey review. Thank you for business. Have a wonderful Christmas!
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Holly T. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
The personnel in the service department are always friendly and polite.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/12/2017 06:47 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

We appreciate the friendly survey review and your business. Have a wonderful Christmas!
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Steve K. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People, Ken and Adam"
Great service
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/11/2017 06:38 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

We appreciate your continued business. Thank you for this nice survey review. Have a wonderful Christmas!
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Kiril J. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficiency in addressing my concerns"
I purchased my Azera from this Dealership and I'm a firm believer that if I show loyalty, that same loyalty will be extended back to me. Each time I carried my car in, my concerns were addressed in a timely manner.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/08/2017 02:44 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

Thank you so much for these kind words on this survey review. We appreciate your business. Have a great Christmas!
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Daniel A. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Service on our Hyundai Elantra"
Service was completed way shorter than promised.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/06/2017 06:16 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

Thank you for the nice survey review. We appreciate your business. Have a great Christmas!
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Sally E. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Love the atmosphere
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/06/2017 08:25 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

Thank you for the great survey and for your business.
Have a wonderful Christmas!
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Scott M. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car won't start due to Battery issue"
Service department was able to squeeze me in on a Saturday and verify that my battery was not good and it was under warranty so it was replaced along with a recall. It was done quickly and easy
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/05/2017 02:14 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/14/2017

Thank you for the nice survey review and for your business.
Have a wonderful Christmas.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Tausha R. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful staff who genuinely care!"
Great visit! I had 3 open recalls on the vehicle. My daughter and I were there for less than an hour. Very kind staff, quick and professional. In my line of work customer service is everything (aka customer care) :)
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/05/2017 09:44 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/06/2017

Thank you so much for the wonderful survey review. We appreciate your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Edwina C. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is really helpful and keeps you informed about your service time and needs."
Very good in every way.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/05/2017 09:12 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/06/2017

We appreciate your business and this nice survey.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Russell H. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The commitment of employees to do an excellent job."
I rate this dealership highly.
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 12/04/2017 05:45 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/06/2017

Thank you for the nice comment, we appreciate your business. 
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Marilyn S. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service call"
Friendly staff, not pushy
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 12/02/2017 08:48 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/06/2017

We appreciate your business, thank you for this survey. 
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Kristina M. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service Always"
I’ve had all ongoing maintenance done at Crain, and have received prompt, courteous service each time. I’m confident that all work performed is of the highest quality and done in a professional manner.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 12/01/2017 04:01 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/06/2017

Thank you for the excellent survey review. We appreciate your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 12/01/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review "
The price was great but that is bc Adam honored what U thought he said. He said 45 and I thought he said 25. That is a little steep so not sure will cons back. The customer waiting area dirty, huge stains on carpet. Needs a total redo
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/01/2017 10:19 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 12/05/2017

Thank you for your business. I agree about waiting area, I’ve asked 
that Crain remodel but don’t know when they may consider it.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
ELIJAH M. on 11/30/2017
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"Did it Again"
Service was good again. The Service was timely and efficient. The attendants were friendly and concerned about my vehicle needs. Thanks again for good service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/30/2017 08:56 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 11/30/2017

We appreciate the nice survey review and all the social media posts. Thank you for your business. Hope you had a wonderful Thanksgiving.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Kenneth B. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as always !"
Once again, all expectations were exceeded - great service personnel and department!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/25/2017
Service Type: Repair
Review Created: 11/29/2017 10:26 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 11/30/2017

Thank you for the great survey review and for your business.
Hope you had a great Thanksgiving.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Cynthia B. on 11/27/2017
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"The people are friendly and very helpful"
very satisfied
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/22/2017
Service Type: Maintenance
Review Created: 11/27/2017 10:39 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 11/27/2017

We appreciate the friendly survey review and your business.
Hope you had a great Thanksgiving.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Displaying Review 1 - 20 of 1086 in total