Crain Hyundai Little Rock

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501-604-1500
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Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1305 Reviews

5 star
81%
4 star
12%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (38)

ReScore
Overall Rating 4.6578953/5Overall Rating 4.6578953/5Overall Rating 4.6578953/5Overall Rating 4.6578953/5rating 4.6578953
Original
Overall Rating 2.05263/5Overall Rating 2.05263/5rating 2.05263rating 2.05263rating 2.05263
96% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews

Anonymous avatar
Verified Customer
Little Rock, AR
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Great customer service skills and clean restrooms
The service department did a great job! Joey was very professional and answered all of my questions about my vehicle. I didn’t have an appointment scheduled and they got my car serviced in a timely matter!!!
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/25/2018

Thank you very much for taking the time to fill out our review. Glad we were able to take great care of you and get you completed in a timely manner. Have a wonderful day and thank you for the TOP 5 star review.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
CO
Carter O.
Little Rock, AR
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Responsive
Excellent work in a timely manner with courteous service.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/24/2018

Thank you for taking the time to fill out our review, We do appreciate the business and the TOP 5 star review. We look forward to your next service visit. Have a wonderful day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
DW
David W.
Little Rock, AR
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Excellent Service
Courteous, fast service, always.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/24/2018

Thank you for taking the time to fill out our review. We definitely do appreciate you and the years of continued business. Look forward to the next service visit and hope you have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
FM
Frank M.
Hot Springs Village, AR
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Best of The Best
From the time I drove into the service to the time I drove away it was the best of the best
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/23/2018

Thank you very much for taking the time to fill out our review. We definitely do appreciate the kind words. Glad we were able to take GREAT care of you. Hope you have a wonderful day and look forward to our next service visit. Thank you

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
DN
Dina N.
Maumelle, AR
2013 Hyundai Azera
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Friendly folks
Quick service. Nice to have clean car to drive home.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/23/2018

Thank you for taking the time to fill out our review. We do appreciate the kind words. Wonder what Joey could have done to earn the TOP 5 star review? Any questions or suggestions please do call or email me at anytime. Have a wonderful day anf thank you for your business.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
Anonymous avatar
Verified Customer
Little Rock, AR
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
First oil change
Overall a good job. But don't push your techs to fast, small mess around oil fill area. No big deal wiped clean myself. I always give a benefit of a doubt. I always check things afterwards.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/22/2018

Thank you for taking the time to fill out our review. We do appreciate the TOP 5 star review. Thank you for the professional courtesy and i will make sure that i speak with the technicians about properly cleaning up any oil spill. Have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
AS
Angela S.
Glenwood, AR
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Survey
Friendly staff
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/22/2018

Thank you for taking the time to fill out our review. We definitely do appreciate the continued business and the TOP 5 star review. Hope you have a wonderful day and look forward to seeing you at your next service visit.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
MM
Michael M.
Little Rock, AR
2017 Hyundai Ioniq Hybr
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Great Service
The service was quick and the employees were very nice and efficient.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/21/2018

Thank you for taking the time to fill out our review. We do appreciate the kind words and the TOP 5 star review. We look forward to taking care of you and the IONIQ in the future service visits. Have a great day!

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
CJ
Courtney J.
Little Rock, AR
2017 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Quick and Friendly Service
I was greeted by name immediately upon arrival. My vehicle was serviced much more quickly than I expected.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/20/2018

Thank you for taking the time to fill out our review. We do appreciate the TOP 5 star review and the google share! Hope you have a wonderful day. 

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
IM
Ivory M.
Little Rock, AR
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
The wait wasn’t long
Great services😊
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/19/2018

Thank you for taking the time to fill out our review. We do appreciate the TOP 5 star review. Hope you have a great wonderful day and thank you for choosing us for all your vehicle needs 

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
JG
James G.
Bryant, AR
2007 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Excellent service!
I recently had my 180,000 mile service on my 2007 Santa Fe. Service was done quickly and well. The service manager, David, was very attentive and was clear when describing the work to be done. I was on my way in a very short while. Superb!
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/18/2018

Thank you for taking the time to fill out our review. We definitely do appreciate you very much. Look forward to providing you with the TOP 5 star service in the future. Have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
Anonymous avatar
Verified Customer
Little Rock, AR
2015 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
X
X
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/17/2018

Thank you for taking the time to fill out our review. We do appreciate you very much. Wonder what David could have done to earn the TOP 5 star review? Any questions or suggestions please do let us know. Thank you and have a great day

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
MG
Melinda G.
Little Rock, AR
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Excellent service!
I stopped by the dealership and asked if they could check a low tire for a nail. The service department not only removed the nail and fixed the tire but performed a recall repair that I was unaware of. This was the first time I had visited this Hyundai service department but it definitely will not be the last. Great experience!
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/17/2018

Thank you for taking the time to fill out our review. We do appreciate you very much. Thank you for the TOP 5 star review and we look forward to providing you and your vehicle with 5 star service in the future. Have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
RW
Rebecca W.
Benton, AR
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Routine service
Another visit for routine oil change and some minor problems. All were completed timely. Just wished when you wipe the inside windshield a slightly damp cloth were used instead of a soaking wet cloth :) I always have to clean the streaks from my inside window to get rid of the sun glare. Other than that, it's a good service.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/15/2018

Thank you for taking the time to fill out our review. We do appreciate your business and hope you have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
SD
Sterling D.
Sherwood, AR
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Customer Service
Always great service. I have said it before and i will say it again. I live in Sherwood and drive past the north little rock branch to get serviced by Col Glenn. It is always worth the extra 25 minute drive for your employees customer service.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/15/2018

Thank you very much for taking the time to fill out our review. We do appreciate you driving past another Hyundai location to have our vehicle taken care of by our professionals. Again we do appreciate you very much and look forward to future visits as well. Have a great day and thank you for the TOP 5 star review.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
VE
Virginia E.
Alexander, AR
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
none
none
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/14/2018

Thank you for taking the time to fill out our review. We appreciate the 5 star review. Hope you have a great day and see you on your next service visit.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
AL
Ardith L.
Little Rock, AR
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
very good
These folks are very friendly and helpful.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/11/2018

Thank you very much for taking the time to fill out our review. We look forward to taking care of you and your vehicle in the future. Have a great day.Adam BentService Manageradambent@crainteam.net501-604-1551

Anonymous avatar
Verified Customer
Alexander, AR
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Customer Service
Excellent customer service, I don’t wait long for my car, the staff’s always courteous.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/11/2018

Thank you for taking the time to fill out our review. We do very much appreciate the TOP 5 star review. Look forward to providing you with the high level of customer service and vehicle care that you and your vehicle deserve. Have a great day.Adam BentService Manageradambent@crainteam.net501-604-1551

DC
Donna C.
Little Rock, AR
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Very professional and very efficient.
I’ve been using Crain Hyundai for years. Always excellent service.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/10/2018

Thank you for taking the time to fill out our review. We do appreciate the continued business. Have a wonderful day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
EM
Ester M.
Vilonia, AR
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
The really take good care of their customers. TRUSTWORTHY!
All was great as usual. I really trust this Crain location to take care of me and not take advantage of me because I am a single woman.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 05/10/2018

Thank you for the kind review. We do our best to take care of our guests glad you have faith in us and can trust us. We do appreciate you and the years of continued business with your vehicle and your moms vehicle as well. Hope you have a great great day. 

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551