Crain Hyundai Little Rock

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501-604-1500
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Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1659 Reviews

5 star
81%
4 star
12%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (50)

ReScore
Overall Rating 4.7199998/5Overall Rating 4.7199998/5Overall Rating 4.7199998/5Overall Rating 4.7199998/5rating 4.7199998
Original
Overall Rating 2.18/5Overall Rating 2.18/5rating 2.18rating 2.18rating 2.18
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

SD
Sidney D.
Bryant, AR
2016 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2019 Category: Service
Below par this time
Several issues - no car wash, wrong paperwork, car smelled like smoke.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/21/2019

I will be in contact with you in regards to your most recent service visit.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
Verified Customer
Little Rock, AR
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Oil change
Friendly helpful employees
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/20/2019

Thank you for taking the time to fill out our review. We greatly appreciate the business and the TOP 5 star review. We hope you have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
NM
Nancy M.
Bryant, AR
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great service!
The young man helping me was very courteous and efficient.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/19/2019

Thank you for taking the time to fill out our review. We greatly appreciate the business and the kid words. We hope you have a very wonderful day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
PH
Paula H.
Little Rock, AR
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great Service
The staff is always friendly and courteous to your needs.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/19/2019

Thank you for taking the time to fill out our review. We greatly appreciate the continued business and the TOP 5 star review. We hope you have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
CB
Cynthia B.
Scott, AR
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
The Employees are always nice and friendly.
I have been a customer of Hyundai for about five years and the service is always great.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/19/2019

Thank you very much for taking the time to fill out our review. We greatly appreciate the business and the 5 star review. We hope you have a wonderful day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
RM
Roberta M.
Little Rock, AR
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Every one friendly
Thk you
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/19/2019

Thank you very much for taking the time to fill out our review. We appreciate the continued business and the TOP 5 star review. We hope you have a very wonderful day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
Verified Customer
North Little Rock, AR
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Fast and Efficient
They are always so kind and helpful. They get you in and out in a timely manner.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/19/2019

Thank you so much for taking the time to fill out our review. We hope you have a wonderful day and thank you for the continued business. 

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
Verified Customer
Little Rock, AR
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/16/2019 Category: Service
Disappointed
Customer service has gone down hill!
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/16/2019

I will be in contact with you Monday in regards to your most recent service visit.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
Verified Customer
Little Rock, AR
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Quality Customer Service
Good, Quality Customer Service with timely results.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/15/2019

Thank you for taking the time to fill out our review. We greatly appreciate the business and the TOP 5 star review. We hope you have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
CR
Charles R.
Little Rock, AR
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Service Great
Great fast service!!
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/15/2019

Thank yuo for taking the time to fill out our review. We greatly appreciate the business and the TOP 5 star review. We thank you for choosing Crain Hyundai of Little Rock for your vehicles service needs. Have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
BT
Breda T.
Little Rock, AR
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Service
Very Expensive - yes I know you have to make money. But it was expensive service
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/14/2019

Thank you very much for taking the time to fill out our review. We greatly appreciate the continued business and the TOP 5 star review. We hope you have a wonderful day!

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
PP
Pamela P.
Maumelle, AR
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great service
Always prompt service and friendly staff. Definitely a 5 star dealership!
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/13/2019

Thank you so much for taking the time to fill out our review. We greatly appreciate the kind words and the continued business. We hope you have a great dayand we look forward to seeing you next time.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
RG
Richard G.
Hot Springs Village, AR
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Maintaining My Genesis
As always, Crain did a stellar job on maintenance of my 2015 Genesis.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/12/2019

Thank you very much for taking the time to fill out our review. We greatly appreciate the great review and the continued business. We hope ypu have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
JL
James L.
Little Rock, AR
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Sunroof Glass Spontaneously Shattered
For whatever reason, the glass in the sunroof of my 2018 Kona spontaneously shattered. I don't know how it happened, but Crain Hyundai consulted with corporate Hyundai, and the repairs were covered under warranty, which I greatly appreciated. There were some hiccups on getting the part, causing an extra day or so of delay, but it was repaired and delivered on schedule. The only downside was, some of the broken glass had fallen down on the windshield wipers. Since it was raining the day I picked it up, I immediately noticed the broken glass, and took it to the service person. Unfortunately, I apparently didn't get all the glass off the wipers, and the passenger's side windshield was scratched. I currently have the Kona back at the dealer to address not only the scratch, but some broken pieces of glass that are rolling around in the headliner. Hopefully, both will be addressed by day's end.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/12/2019

Thank you for taking the time to fill out our review. We greatly appreciate the business and the TOP 5 star review. We hope you have a great day!

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
MM
Marshall M.
Little Rock, AR
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Super friendly and convenient!
I had been attempting to contact the NLR location with issues on my car! But to no avail and no calls returned, I stopped into the LR location for help! Thankfully the service team was top knoch and immediately helped me out with several issues! No doubt I’ll be back with my service issues and possibly for trading in on a new car! Thanks Joey
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/12/2019

Thank you so much for taking the time to fill out our review. We greatly appreciate the great review. We hope you have a great day! 

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
GM
Gary M.
Little Rock, AR
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
I like this place.
Convenient.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/11/2019

Thank you for taking the time to fill out our review. We greatly appreciate the business and the top score. We hope you have a great day. 

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
RW
Ronald W.
North Little Rock, AR
2016 Hyundai Equus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2019 Category: Service
Disappointment
Service is not the concern. We are disappointed that the Equus is discontinued. I bought my wife a 2016 Equus with all the bells and whistles. She loves the Equus size, luxury, comfort, sleek look and style and serviceability. She is not interested in any other car nor is she interested in another car. She has experienced the Genesis, I purchased the 2010 and the 2013 Genesis for her prior to the currently owned 2016 Equus. She feels there is no comparison.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/09/2019

Thank you for taking the time to fill out our review. We greatly appreciate the business. Wonder what we could have done to earn the extra star? Any questions or suggestions please do let us know. Have a great day. 

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
EP
Edith P.
Hensley, AR
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Amazing
Extremely friendly staff and fast service!
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/09/2019

Thank you for taking the time to fill out our review. We greatly appreciate the business and the top score. We thank you for the google review too. Hope you have a great day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
JD
Joan D.
Benton, AR
2015 Hyundai Elantra Gt
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Restore rating
I appreciated the follow up call from Adam & the responsivness regarding the comments section when making an appointment.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2019 Category: Service
Rating
I can count on courteous & personal treatment
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/08/2019

I will be in contact with you soon in regards to your most recent service visit. 

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/08/2019

Thank you again so much for allowing me to listen and understand where the breakdown was. Have a great day 

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551
BM
Brenda M.
Little Rock, AR
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Helpful and friendly staff.
I always receive excellent service.
Recommended
ADAM B., Service Manager from Crain Hyundai Little Rock responded on 02/06/2019

Thank you so much for taking the time to fill out our review. We greatly appreciate the years of continued business and the top 5 star review. We hope you have a very wonderful day.

Adam Bent
Service Manager
adambent@crainteam.net
501-604-1551