Crain Hyundai Little Rock


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

999 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.6285703/5Overall Rating 4.6285703/5Overall Rating 4.6285703/5Overall Rating 4.6285703/5rating 4.6285703
Original
Overall Rating 1.97059/5rating 1.97059rating 1.97059rating 1.97059rating 1.97059
95% Would Recommend
100% Business Response
Latest Review 3 days ago
Eddie H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and helpful "
They do a good job, in a reasonable amount of time
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 09:45 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/19/2017

We appreciate your business and this nice survey.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Jason T. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great place for service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 09:37 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/19/2017

Thank you for the great survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
pleasant place to be
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 09:37 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/19/2017

Thank you for the pleasant survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Shirley R. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service"
Great popcorn ! Comfortable waiting room. Atmosphere is congenial and friendly. Car wash! A real plus!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 07:41 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/17/2017

Thank you for the nice comments on this survey. We appreciate your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Elijah H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Excellent service and employees
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 05:58 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/17/2017

We appreciate your business and this excellent survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Russell H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service rep., technicians, and communication with customer."
My overall experience was A+.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 05:00 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/17/2017

Thank you for the excellent comment on this survey review.
We appreciate your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Doris J. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oi change,,,,excellent"
always friendly and letting you know what your car needs and how it is holding up...
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 04:22 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/17/2017

We appreciate your business and this friendly survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Cecile K. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Staff is friendly and professional
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/15/2017 05:50 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/17/2017

Thank you for the friendly survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Donna P. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jennee was great, greeted me right away. Listened to what I needed done and got it done for me"
great service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/14/2017 04:43 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/17/2017

We appreciate your business and this nice survey review. Her name by the way is Joey.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, good guys!!"
I've had my Santa Fe for 5 1/2 years and love the service I get every time I need it. Mostly have had only routine maintenance but an occasional brake light or tires is always needed as much as I drive. I hope to come back to buy a new car in a year or two and love that they always wash it once its fixed!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 02:40 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/17/2017

Thank you so much for the great survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Jeff P. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT Customer Service and Compitent & Reasonable repairs / maintenance "
the lady who handled my servicing did a GREAT job in getting me in and out in a timely manner as well as was super nice and accomadating while I waited.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:54 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/13/2017

Thank you so much for the excellent survey review and for the extra social media exposure. We appreciate you and your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Service"
Service was completed in a timely fashion. Service manager was friendly and helpful when dropping off/picking up vehicle.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/12/2017 11:09 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/13/2017

Thank you for the nice comments on this survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Genesis service"
Adam does a great job in service!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 09:59 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/13/2017

Thank you for your business and fort the nice comments on this survey.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and good service"
Service was good quality and done quickly
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 07:51 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/11/2017

Thank you for your business. We appreciate this survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Lisa W. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and professional"
First service and it was exceptional customet service. Fast, friendly, and professional...they even ran my car through a car wash.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 07:07 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/11/2017

Thank you for the friendly survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
La S. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service. "
People are friendly and willing to address any concern I have when I arrive.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/10/2017 02:13 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/11/2017

We appreciate your business and this nice survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer ReScore Review on 10/10/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Friendliness prompt and courteous service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:15 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service "
Good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:15 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/10/2017

We appreciate you driving over here form Jacksonville to do business with us, and for the Good comment. We could we have done better to earn 5 Stars instead of the low score 3?
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Theresa M. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and fast. Made it easy."
Website to make an appointment only came up with "severe driving" as an option, which is not the case.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:07 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/11/2017

Thank you for the friendly survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Mike A. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer experience!"
Consistently good service... prompt, professional and courteous. Thank you Crain Hyundai of LR!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/09/2017 06:12 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/11/2017

We appreciate this great survey review and your continued business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Frances M. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Treated me like a valued customer
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 01:56 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 10/11/2017

Thank you for the excellent survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
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