Crain Hyundai Little Rock


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1188 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.6486492/5Overall Rating 4.6486492/5Overall Rating 4.6486492/5Overall Rating 4.6486492/5rating 4.6486492
Original
Overall Rating 2.02703/5Overall Rating 2.02703/5rating 2.02703rating 2.02703rating 2.02703
96% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Melinda M. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Adam was awesome"
Thank you.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 12:37 PM
ADAM B., Service Manager at Crain Hyundai Little Rock responded on 02/19/2018

Thank you very much for taking the time to fill out the survery for us. We definitely do appreciate you and also appreciate the 5 star review. Look forward to providing you with the same high level of quality service you deserve in the future. Have a great day!

Adam Bent
Service Manager
501-604-1551
Verified Customer on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Excellent customer service. Thoroughly explained any areas that were being addressed.
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/18/2018 04:43 PM
ADAM B., Service Manager at Crain Hyundai Little Rock responded on 02/19/2018

Thank you very much for taking the time to fill out this review. We do appreciate the 5 star review and look forward to providing you with the same level of service in the future. Thank you and Have a Great Day!!!

Adam Bent
Service Manager
501-604-1551
Phillip G. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Phil G"
Personal and professional service.
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/18/2018 03:49 PM
ADAM B., Service Manager at Crain Hyundai Little Rock responded on 02/19/2018

Always a pleasure Mr. Garner. Hope you have a great day and thank you for taking the time to fill out our review. Thank you

Adam Bent
Service Manager
501-604-1551
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service"
You always greet me by name as soon as I pull up to services my car. My oil change was done very quickly and I love that you wash my car every time!! Thank you!!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/13/2018 04:39 PM
ADAM B., Service Manager at Crain Hyundai Little Rock responded on 02/13/2018

Thank you very much for choosing us for all your vehicle needs and also for this 5 star review. We take providing 5 star service very seriously and will continue to provide you with great service in the future. Thank you for your time and business and have a great day 

Ashley B. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" friendliness "
Great
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 03:06 PM
ADAM B., Service Manager at Crain Hyundai Little Rock responded on 02/13/2018

Thank you very much for your time and business. Look forward to providing you with 5 star service in the future. Have a great day.

Jeffrey M. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great job done in a timely manner.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/13/2018 12:42 PM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/13/2018

Thank you very much for traveling up here from the Village to do business with us. Have a great day and we very much appreciate the 5 star review.

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Chris H. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service experience "
Service fast and reasonable
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 11:18 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/13/2018

Thank you for taking the time to fill out this survey for us. Thank you also for you coming back to see us for all your service needs. Look forward to providing you with 5 star service in the future. Thank you and have a great day.

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Rena A. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The extremely high levels of professionalism"
These folks have always performed above expectations!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 09:42 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/13/2018

Thank you for taking the time to fill out this survey for us. Thank you also for you coming back to see us for all your service needs. Look forward to providing you with 5 star service in the future. Thank you and have a great day.

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service!"
They were very friendly and very quick with service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 09:38 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/13/2018

Thank you for taking the time to fill out this survey for us. Thank you also for you coming back to see us for all your service needs. Look forward to providing you with 5 star service in the future. Thank you and have a great day.

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Raymond M. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Atatude and the good service"
All the mangers are very smart and on top of there product
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/13/2018 09:37 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/13/2018

Thank you for taking the time to fill out this survey for us. Thank you also for you coming back to see us for all your service needs. Look forward to providing you with 5 star service in the future. Thank you and have a great day.

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
William P. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Adam Bent"
Great service and experience
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 03:45 PM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/13/2018

Thank you very much for taking the time out of your day and for this 5 star review. Look forward to providing 5 star service in the future. Have a great day

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Shelly F. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"vehicle owner"
Excellent service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 11:23 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/13/2018

Thank you very much for taking the time out of your day and for this 5 star review. Look forward to providing 5 star service in the future. Have a great day

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Summer B. ReScore Review on 02/15/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
They took extra time to make sure that my car was fixed and were very informative of the status by giving me frequent updates. I appreciate the attention to detail. Joey was very accommodating and helpful. She is great and I cannot say enough good things about her!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/10/2018 04:11 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Joey"
Joey was very personable and accomodating. Her communication was very much appreciated.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/10/2018 04:11 PM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/12/2018

We appreciate your business. Thank you for the nice comments. We will get to the bottom of the issue.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
ADAM B., Service Manager at Crain Hyundai Little Rock responded on 02/16/2018

Thank you again for your business. We do appreciate you. Our goal is to always provide you with 5 star service, and to make sure your vehicle is running great!! Have a great day.

Adam Bent
Service Manager
501-604-1551
Verified Customer on 02/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Great staff at a great facility. Service department works in a timely manner to where you are not waiting too long. They also explained other problems the vechile had outside the of the original reason of the visit.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/10/2018 09:49 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/12/2018

Thank you for the good survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Tina G. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top Notch Customer Service"
Excellent Staff! They make my car needs their number one priority.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/10/2018 05:04 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/10/2018

We appreciate this excellent survey review and your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Tracy S. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Adam the Equus specialist"
Specialized service on the Equus don't ever stop that
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 01/25/2018
Service Type: Maintenance
Review Created: 02/10/2018 05:02 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/10/2018

Thank you for t he nice survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
The staff is always friendly and accommodating
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/08/2018 10:49 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/08/2018

Thank you for the great survey and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Dorothy H. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Great customer service and vehicle service! They are always very accommodating and helpful!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 01/26/2018
Service Type: Maintenance
Review Created: 02/06/2018 04:40 PM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/07/2018

Thank you for the great survey review and for the social media posts. We appreciate your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very patient sevice "
I brought my husband's Sonata mainly for an oil change and a seatbelt recall service. After they found out several service due, the sevice lady explained and waited until I communicate with my husband over the phone. When I asked about specialsm she offered 10% off, which was helpful. When I also added s complaint about high pitch noise fttom the heater, she asked the tecbnician to check. After her returning from technician's feedback 'nothing wrong' , I asked her to che ck again. She said she would without frowning. Later shop manager cme in and offered if I wanted to try a test drive to check a problem. The whole procedure was very thorough and courteous. No raising eyebrows for a doublecheck request. I thimmk her name is Jainee or Genee. She was cheerful and polite. The manager was very polite too
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/06/2018 10:13 AM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/06/2018

Thank you for your nice survey review posts to social media. We appreciate your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Ancil P. on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No surprises!"
There's never a surprise, unless it's still so surprising how swift, efficient, and friendly Cain Service Dept is each time we visit.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/05/2018 12:39 PM
KEN P., Service Manager at Crain Hyundai Little Rock responded on 02/06/2018

We appreciate your business and this nice survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
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