Carter Radiator Air Conditioning & Heating Service

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

293 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
98% Would Recommend
Latest Review 1 day ago

Reviews


TD
Terry D.
North Little Rock, AR
Kia Sedona
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Terry said he was disappointed in that he thought he was getting his compressor replaced but instead he ended with his entire AC replaced.
This review was collected via phone interview by Customer Research Inc.

BV
Bill V.
North Little Rock, AR
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Bill said the business was very knowledgeable and provided very good service.
This review was collected via phone interview by Customer Research Inc.

TR
Tony R.
Little Rock, AR
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Tony said the customer service and prompt repairs the staff provided were great.
This review was collected via phone interview by Customer Research Inc.

AE
Annette E.
Little Rock, AR
Lexus LS 400
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Annette said she has taken her vehicle to this facility since 2002 and would not take it anywhere else. They are the best, the staff is very pleasant and they do the job in a timely manner. They are good, professional and well worth the price of the service.
This review was collected via phone interview by Customer Research Inc.

EG
Eric G.
Wrightsville, AR
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Eric said this business did a good job, they fixed stuff that had been going wrong and he was very happy. He hopes they keep up the great work.
This review was collected via phone interview by Customer Research Inc.

JD
Julious D.
Little Rock, AR
Mazda 626
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Julious says they are to the point and get it done.
This review was collected via phone interview by Customer Research Inc.

BP
Brenda P.
Little Rock, AR
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Brenda said the business treated her nicely, and they told her what was wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.

TL
Tanya L.
Little Rock, AR
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Tanya said she was happy with this business. The staff were professional, pretty quick, and got her in right away without an appointment. She only had to wait 45 minutes, once they got the vehicle in.
This review was collected via phone interview by Customer Research Inc.

AS
Amos S.
Little Rock, AR
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Amos said the owner went above and beyond.
This review was collected via phone interview by Customer Research Inc.

CB
Carlos B.
Arkansas
Ford Mustang
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2018 Category: Service
Carlos said the business owner took ownership of the mistakes made with his vehicle. The work the staff completed on his vehicle the second time was good quality.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/13/2018 Category: Service
Carlos said he is not happy with this business because he is still having issues with his vehicle after they worked on it even though he had to spend more money than he expected to.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 06/15/2018

Carlos we are sorry to hear about an issue after a repair.  It is not typical for this to happen but in some cases issues do arise.  Would you please give us a call or come back and let us get your car back to full health.  Thanks,
                          Daniel Taylor


MM
Mcharvey M.
Little Rock, AR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
McHarvey said the employees were very good. He has used this business for 8 years.
This review was collected via phone interview by Customer Research Inc.

FS
Freddis S.
Little Rock, AR
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Freddis said the staff was patient and courteous with her. The service was completed in a timely manner. Her vehicle was returned to her clean and washed. The mechanic took his time to explain the vehicle assessment to her in layman's terms. The overall service was very good.
This review was collected via phone interview by Customer Research Inc.

EJ
Edward J.
Little Rock, AR
Ford Bronco
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Edward said he has used this business quite a few times.
This review was collected via phone interview by Customer Research Inc.

AC
Alex C.
Little Rock, AR
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Alex said that the facility was able to help him with a problem on his vehicle that he needed solved.
This review was collected via phone interview by Customer Research Inc.

HB
Hershel B.
Little Rock, AR
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Hershell said the service didn't take long, everything went well, and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

ST
Steve T.
Winter Haven, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Steve said he's been doing business with this facility for the past 15 years and it's been great.
This review was collected via phone interview by Customer Research Inc.

SP
Seth P.
Little Rock, AR
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Seth said the work was great. He had a good experience.
This review was collected via phone interview by Customer Research Inc.

TW
T W.
Little Rock, AR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Honest friendly people.
Took my car in because my air was cooling on one side and not the other seemed to be clogged up or something. They fixed it right up and my air is blowing COLD. One thing happened the day I dropped my car off my lock got stuck and when I picked it up I was like can't get in the car they thought it was like that already and THEY still crawled across the seat and got my air done. Sorry guys for that inconvenience and the son STILL offered to help me get it open the next day since it was almost closing time. Very honest people would highly recommend.

WW
William W.
Little Rock, AR
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
William said he brought his vehicle in for service but the business told him the service was not needed, and saved him a lot of money.
This review was collected via phone interview by Customer Research Inc.

RH
Ron H.
North Little Rock, AR
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Ron said he didn't have any problems with the service, and he was satisfied.
This review was collected via phone interview by Customer Research Inc.