Carter Radiator Service


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

246 Reviews

ReScore Reviews™ (2)

ReScore
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Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 5 days ago
Daniel T. on 02/19/2018
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Spoke with Amy. She said the staff did a good job.
Vehicle: GMC Acadia
Category: Service
Service Date: 02/02/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Ben L. on 02/19/2018
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Ben said he was very satisfied with his service. He had a good service experience.
Vehicle: Oldsmobile Aurora
Category: Service
Service Date: 02/16/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Mark M. on 02/15/2018
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Mark said they are always very good. They are reasonably priced.
Vehicle: Toyota Tundra
Category: Service
Service Date: 02/12/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
DANIEL T. at Carter Radiator Service responded on 02/21/2018

Thanks Mark for the good faith!  We strive for fair prices and excellent service.

Shirley B. on 02/14/2018
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Spoke with KJ. She said the business is good at what it does.
Category: Service
Service Date: 12/14/2017
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
DANIEL T. at Carter Radiator Service responded on 02/21/2018

Thanks Shirley.  Did you know we have over 63 combined years of automotive experience?  We love cars!

Christian T. on 02/13/2018
Recommended badge inactive Recommended
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Christian said this business diagnosed the problem quickly and correctly. They provided good customer service, but the labor charge and the cost for parts is too high. He would recommend this business for diagnostics, but not for service, because of the high cost. They are good.
Vehicle: Chevrolet Camaro
Category: Service
Service Date: 02/12/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
DANIEL T. at Carter Radiator Service responded on 02/21/2018

Hello Christian,
    We attempt to do high quality work at a fair price.  We understand that your timing cover and radiator replacement were expensive to repair.  We are always striving to be competitive.  If you have a completed invoice total for us to compare our quote we would appreciate it.  On most work performed by us there is a 12m/12000mi nationwide warranty.  While this does increase cost to the customer, it also adds peace of mind and confidence in knowing a job is well done.  Thank you for your patronage!

Marcus P. on 02/12/2018
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Marcus said the staff were awesome guys, and he really appreciated them.
Category: Service
Service Date: 02/09/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
DANIEL T. at Carter Radiator Service responded on 02/21/2018

Marcus we love to be appreciated!  All our technicians take pride in a job well done.  Your car is our car.  Thank you for being an awesome customer!

Fred H. on 02/10/2018
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Fred said he would recommend this business for service.
Vehicle: Pontiac G6
Category: Service
Service Date: 01/31/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
DANIEL T. at Carter Radiator Service responded on 02/21/2018

Thank you for the recommendation!  

Bernie S. on 02/02/2018
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Bernie said the business was courteous and the prices were good. The service was fast and the staff was excellent.
Vehicle: Mercedes-Benz 300D
Category: Service
Service Date: 01/31/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
DANIEL T. at Carter Radiator Service responded on 02/21/2018

This is like getting an A+ on a report card!  Thank you sir for your observation.  I will let the guys know.

Nadine R. on 01/30/2018
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"Very easy to do business with. Very accommodating in working with your schedule. Great service."
When you call, you are greeted with a friendly voice willing to meet your service needs. When you arrive, they analyze your car and talk straight with you regarding the work that needs to be done, advising you of the cost before any work is done. if they find additional issues while they are working on the car, they discuss it with you, giving you the answers you need to make the best decision for you. They have taken great care of my car.
Vehicle: Cadillac DTS
Service Date: 01/26/2018
Review Created: 01/30/2018 05:51 PM
DANIEL T. at Carter Radiator Service responded on 02/21/2018

Thank you Nadine!  We do not believe we do anything special, we just try to do what is right.  Cars are complicated computer operated machines and it's not just our job to service the car.  It is also our job to give the customer the information to make informed decisions.  Thank you for your business!

Betty W. on 01/29/2018
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"This company cares"
My car starting not running right and making odd sounds. I took it in the them at 3 on a Friday. They called at 4:25 with a diagnosis and quote, started work Monday morning and I had my car back Monday afternoon. They even spotted a crack in a tube that may have caused problems down the road and we fixed that while they had the car on the rack. Fair pricing, courteous and outstanding service always. I am a senior citizen and always feel like I am being looked out for. Great local company that does good work at a fair price. I would highly recommend them.
Vehicle: Chevrolet HHR
Service Date: 01/22/2018
Review Created: 01/29/2018 04:38 PM
Don W. on 01/22/2018
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Don said everyone was nice but the cost was a little much.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 01/18/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Bryan S. on 01/21/2018
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"Honest and fast."
You guys diagnose the problem and give an estimate. You fix the problem and it doesn't take a week to get your vehicle back. I appreciate honesty. That is hard to find in this day and age.
Vehicle: Ford Taurus X
Service Date: 01/09/2018
Review Created: 01/21/2018 02:41 PM
David H. on 01/20/2018
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David said the service was very good.
Category: Service
Service Date: 01/09/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Donald B. on 01/18/2018
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Donald said the experience with the business was good but he has to take the vehicle back. He is having some radiator problems.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 12/11/2017
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Linda W. on 01/18/2018
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Linda said they were friendly and did the work. She was satisfied.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 12/13/2017
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Clarence Y. on 01/18/2018
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Clarence said he knows several of the staff and has been satisfied with the service he receives .
Vehicle: GMC Pickup
Category: Service
Service Date: 01/15/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Ira G. on 01/17/2018
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Spoke with Willy. He said he likes the facility because of his past and present experiences.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 12/19/2017
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Todd J. ReScore Review on 01/21/2018
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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"Family own"
I wouldn’t let anyone work on my wife car but Carter. I was thinking about buying another car but they took car of her Lexus.
Vehicle: Lexus LS 430
Service Date: 01/11/2018
Review Created: 01/15/2018 12:24 PM

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"Replacing a bulb"
Hey the only thing my wife didn’t like is that we got charge extra money for using o debit card. My wife was so upset when I share that information with her.
Vehicle: Lexus LS 430
Service Date: 01/11/2018
Review Created: 01/15/2018 12:24 PM
DANIEL T. at Carter Radiator Service responded on 01/19/2018

I am sorry that you had this experience but there is a fee/percentage the credit card companies charge me for running a card on transactions under 50$.  On your next visit remind us and we will apply a credit coupon to any work done.

Michael L. on 01/13/2018
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Michael said his vehicle works now after the service he had.
Vehicle: Chevrolet Aveo
Category: Service
Service Date: 01/05/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Darlene A. ReScore Review on 01/30/2018
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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Darleen said the staff called her back. They looked at the vehicle again and they straightened everything out. They contacted her and they were very nice. They're very helpful and she liked the service.
Vehicle: Dodge Durango
Category: Service
Service Date: 01/08/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.

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Darlene said she'll return her vehicle to them because something she paid for didn't get fixed.
Vehicle: Dodge Durango
Category: Service
Service Date: 01/08/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
DANIEL T. at Carter Radiator Service responded on 01/19/2018

I apologize for any inconvenience when a job is completed.  Please feel free to come in any time and we will get to the root cause of the issue.  The headlight bulb may be faulty or there may be a poor connection.

DANIEL T. at Carter Radiator Service responded on 02/21/2018

Thank you Darlene for giving us the opportunity to get it right!  It's not just service at the sale that matters, it's service after that makes the difference.  Mistakes happen, we will make it right!

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