Carter Radiator Air Conditioning & Heating Service

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82
4.8

( 373 Reviews )

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
98% Would Recommend
Latest Review 8 days ago

Reviews


AT
Aaron T.
Little Rock, AR
Mazda B3000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Aaron said the business took care of him and told him what was wrong with his vehicle. He said he was satisfied with the work they did. They did an excellent job and were very professional.
This review was collected via phone interview by Customer Research Inc.

TT
Tucker T.
Little Rock, AR
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Tucker said he has worked with this business in the past with his other vehicles. The facility is trustworthy and a reliable source. They have been great.
This review was collected via phone interview by Customer Research Inc.

RL
Ronnie L.
Little Rock, AR
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Ronnie said the business fixed every problem that he asked them to fix, at first he thought he couldn't fix a few things and then he was nice about the whole thing.
This review was collected via phone interview by Customer Research Inc.

LS
Larry S.
Little Rock, AR
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Larry said the staff treated him well and the pricing was fair.
This review was collected via phone interview by Customer Research Inc.

SB
Stanley B.
Little Rock, AR
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Stanley said that the service was good and the staff took care of him.
This review was collected via phone interview by Customer Research Inc.

JS
Jeff S.
Maumelle, AR
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Front Brake
Great job and very reasonable price.

KL
Karl L.
North Little Rock, AR
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Karl said the business got him what he needed for half the price. It was going to be $200 at the parts store and with them it was only $100.
This review was collected via phone interview by Customer Research Inc.

TR
Tee R.
Little Rock, AR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019
Always do good work
Always do good work on my vehicle. And their prices are fair and they're Christians. Been going to them for a long time and so has my dad.

DR
Dewayne R.
Little Rock, AR
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Dewayne said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

BP
Brooke P.
Jacksonville, AR
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Brooke said that everything at the place went well.
This review was collected via phone interview by Customer Research Inc.

JO
Jorge O.
Arkansas
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Jorge said he was very satisfied with the service at the business. He said they were nice to him, very informative and they were also quick.
This review was collected via phone interview by Customer Research Inc.

DR
Danny R.
Little Rock, AR
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Danny said the employees were friendly. They provided decent service. They completed the service as promised.
This review was collected via phone interview by Customer Research Inc.

RR
Ralph R.
Little Rock, AR
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
Ralph said he took his vehicle into the business for a diagnostic. They told him that they would not be able to replace just one component, they would have to replace the whole AC system.
This review was collected via phone interview by Customer Research Inc.

CL
Carol L.
Little Rock, AR
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Carol said the staff fixed all the problems of her vehicle and did not charge her for anything that was not needed. She also stated that they are thorough in explaining to her what the problems were with her vehicle, what the condition of her vehicle is and what she needs to be aware of in the future.
This review was collected via phone interview by Customer Research Inc.

LB
Leonard B.
Little Rock, AR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Leonard said that they do good and he is pleased with them. They are quick and efficient.
This review was collected via phone interview by Customer Research Inc.

AL
Amy L.
Maumelle, AR
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Amy said the employees are quick and attentive. The price was good.
This review was collected via phone interview by Customer Research Inc.

JS
Johnny S.
Little Rock, AR
Chevrolet Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/15/2019 Category: Service
Johnny said his experience with this business was horrible. He took his vehicle in for a specific repair but when he drove away he was having the same issue so he took it right back. They called to tell him that it would cost him more money for another diagnostic, when they had already charged him $105 for the first diagnostic, which was wrong. He said he will never go back and he is considering contacting both the BBB and the attorney general. He said they installed parts, but those parts did not correct the problem. He said the fact he still has to walk past this business on his way to work even though they didn't fix his vehicle has left a bad taste in his mouth. He said they thought he was naive, didn't know any better and would go for anything they told him. He said he also didn't like the way he was treated or talked to because the owner was telling him that his son didn't really work on his type of vehicle, like the mis-diagnosis of his vehicle was his fault. He said he doesn't want anything to do with them ever again in his life.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 07/24/2019

Johnny, I am sorry you feel that you had a horrible experience.  We do charge an initial diagnosis fee of $105.  That is an hourly rate and not a stand alone one time charge.  Your vehicle came in with multiple issues.  No start, irratic fuel pulse and misfire.  The tune up had been attempted and was half completed.  The first step we had to take was to finish the tune up with a distributor cap and rotor.  We repaired the vehicle for the no start.  The only reason there was to be an additional hour of labor was to remove the ECM and check for a wiring short or defective ECM for the irratic fuel pulse.  We spoke to you and you declined further repair.  I am sorry you feel taken advantage of.  When we receive a vehicle with 305000 miles and multiple issues we will never nor would any other shop quote a single fee for all issues and symptoms.  You repair the items in question until you are satisfied with the operation.  Let me know if I can help you with the ECM issue.  
Thank you,
    Daniel Taylor


AR
Avery R.
Little Rock, AR
Honda CR-Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Avery said the experience was pretty transparent and the service was completed quickly. The staff did everything he wanted, and he will definitely be back soon as he is thinking about having an exhaust system put in.
This review was collected via phone interview by Customer Research Inc.

WR
Willie R.
Little Rock, AR
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Excellent service
Carters are the place to take your vehicle. A great group of staff members. Great prices. Great work. I will forever user caters for my repairs

BR
Bill R.
Little Rock, AR
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Bill said the employees are friendly and do a good job.
This review was collected via phone interview by Customer Research Inc.