Carter Radiator Air Conditioning & Heating Service

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

307 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
98% Would Recommend
Latest Review 5 days ago

Reviews


GC
Gary C.
Heber Springs, AR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Gary said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Little Rock, AR
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Robert said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

EM
Eleanor M.
Little Rock, AR
Mercedes-Benz C230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Eleanor said this business was wonderful. They helped her out so much. They were great. If someone needs a good mechanic they should go here. They are very nice people and they treated her really wonderfully.
This review was collected via phone interview by Customer Research Inc.

JW
Jade W.
North Little Rock, AR
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Jade said the business is good and completes vehicles in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GS
Garrett S.
Little Rock, AR
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Garrett said they were super nice, had good service and were very helpful.
This review was collected via phone interview by Customer Research Inc.

AN
Ashok N.
Arkansas
Chevrolet Aveo
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2018 Category: Service
Ashok said he would not recommend the business because of the price he was charged, and also because the staff would not warranty the vehicle repair for $ 500.00 dollars.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 08/16/2018

Im sorry you would not recommend us for service.  You paid a $75 agreed upon diagnosis fee and we discovered you had been in a wreck which caused your A/C line to have a rupture. You declined the repair and did not pay for service. The fee to remove the line and repair the subframe for free and charge the system was $337.94.  We would have had to make this repair before we could know about the condition of the rest of the system.  As far as warranty any work done by this shop will have a 12m/12000 mi warranty.  I am sorry you feel the way you do but we are a well respected business that will be here if and when someone has an issue.


CC
Cynthia C.
Arkansas
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Cynthia said she saved a lot of money and her air conditioning now works. It was done in a short amount of time and the staff was super nice.
This review was collected via phone interview by Customer Research Inc.

BT
Brian T.
Little Rock, AR
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Brian said the staff at this facility take care of all of his vehicles. They treated him really good and they fixed the problem.
This review was collected via phone interview by Customer Research Inc.

TM
Tyrone M.
Little Rock, AR
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Tyrone said this business is simply awesome.
This review was collected via phone interview by Customer Research Inc.

RW
Roger W.
Beebe, AR
Suzuki
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Roger said they did a good job and they were excellent.
This review was collected via phone interview by Customer Research Inc.

YT
Yvonne T.
Little Rock, AR
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Yvonne said they were good and the customer service was awesome.
This review was collected via phone interview by Customer Research Inc.

FW
Fred W.
Little Rock, AR
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Fred said they're the best and did a real good job.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Little Rock, AR
Nissan Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
John said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RM
Ryan M.
Little Rock, AR
Chevrolet Suburban
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2018 Category: Service
Ryan said he seriously questions the business' practices. He brought his vehicle in Monday evening before they closed, and wanted a diagnostic check on his vehicle. Tuesday evening he received a call saying that they had gone ahead with solving the problem they found in their diagnostic check, which he never approved of. He was never given a diagnosis and the staff did the work without him signing off on it. The work that his vehicle needed was very simple. He needed new spark plugs, and he could have and would have done it himself, had the staff just let him know in the first place. He was additionally supposed to pay $375 for the $100 diagnostic check, plus the spark plugs and the labor, but the manager knocked it down to $335, which he stated he still feels is a lot. He said he feels that he was forced into paying for things he didn't want or need. Additionally, the check engine light in his vehicle is still on.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 07/23/2018

Hi Ryan,
    We are sorry you feel this way.  When you brought your vehicle in you explained that your vehicle was running horrible.  We did a preliminary test and had to charge the battery for 4 hours to get it to an acceptable level.  Once we were able to start your vehicle we found several codes pointing to the ignition/spark system.  We removed the plugs to perform a compression test. We charge $95 hr for diagnostic procedures and instead of charging 2 hours of diagnostic time we opted to charge 1 hour diagnostic time and credit the other hour to replacing your plugs.  I personally apologize, we should have called you and offered you the option to pay for the diagnostic time or the plug replacement.  I will call you and set up a time to check your service engine soon light and see if there is further work needing to be done.


TD
Terry D.
North Little Rock, AR
Kia Sedona
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Terry said he was disappointed in that he thought he was getting his compressor replaced but instead he ended with his entire AC replaced.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 07/23/2018

Terry we are sorry for your disappointment.  When you replace a compressor to get a warranty you must flush the system, replace the accumulator and orfice tube.  There are no shortcuts in A/C service.  It is either clean or it will fail.  We lean toward the side of clean and it is more expensive when the job is done right.  The up side to all this is that it will last like it did from new.  I hope you understand and sorry if there was any miscommunication on our part.  
     Thanks,
        Daniel Taylor


BV
Bill V.
North Little Rock, AR
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Bill said the business was very knowledgeable and provided very good service.
This review was collected via phone interview by Customer Research Inc.

TR
Tony R.
Little Rock, AR
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Tony said the customer service and prompt repairs the staff provided were great.
This review was collected via phone interview by Customer Research Inc.

AE
Annette E.
Little Rock, AR
Lexus LS 400
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Annette said she has taken her vehicle to this facility since 2002 and would not take it anywhere else. They are the best, the staff is very pleasant and they do the job in a timely manner. They are good, professional and well worth the price of the service.
This review was collected via phone interview by Customer Research Inc.

EG
Eric G.
Wrightsville, AR
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Eric said this business did a good job, they fixed stuff that had been going wrong and he was very happy. He hopes they keep up the great work.
This review was collected via phone interview by Customer Research Inc.

JD
Julious D.
Little Rock, AR
Mazda 626
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Julious says they are to the point and get it done.
This review was collected via phone interview by Customer Research Inc.