Carter Radiator Air Conditioning & Heating Service

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

348 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
98% Would Recommend
Latest Review 4 days ago

Reviews


AN
Ashok N.
Arkansas
Chevrolet Aveo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2018 Category: Service
Ashok said he would not recommend the business because of the price he was charged, and also because the staff would not warranty the vehicle repair for $ 500.00 dollars.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 08/16/2018

Im sorry you would not recommend us for service.  You paid a $75 agreed upon diagnosis fee and we discovered you had been in a wreck which caused your A/C line to have a rupture. You declined the repair and did not pay for service. The fee to remove the line and repair the subframe for free and charge the system was $337.94.  We would have had to make this repair before we could know about the condition of the rest of the system.  As far as warranty any work done by this shop will have a 12m/12000 mi warranty.  I am sorry you feel the way you do but we are a well respected business that will be here if and when someone has an issue.


BW
Brandon W.
Little Rock, AR
Mercury Grand Marquis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/19/2016 Category: Service
Brandon said he was experiencing problems with his vehicle when he picked it up. They fixed the window, but he had to take his vehicle to another business to have the issues with the heating and air conditioner resolved.
This review was collected via phone interview by Customer Research Inc.