Carter Radiator Air Conditioning & Heating Service

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(383 Reviews)

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
98% Would Recommend
Latest Review 12 days ago

Reviews


JH
Joe H.
Little Rock, AR
Ford Taurus
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2019 Category: Service
Joe said they did a pretty fair job and nothing was bad.

JA
Johnny A.
Little Rock, AR
Dodge Pickup
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2019 Category: Service
Johnny said their service is good and everything was great. He said no problems after they fixed everything he really appreciates their service.

RR
Ralph R.
Little Rock, AR
Chevrolet Suburban
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2019 Category: Service
Ralph said he took his vehicle into the business for a diagnostic. They told him that they would not be able to replace just one component, they would have to replace the whole AC system.

DB
Darrell B.
Mabelvale, AR
Cadillac DeVille
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2019 Category: Service
Darrell said they had worked on his vehicle. It was still overheating. He called, and spoke with the son ,and was told to bring the vehicle in. The father told him, they would not have time to look at it. So, he would have to leave the vehicle or come back. The father never spoke with the son about it, which he did not like. He probably would recommend this business. However, if he knew of another business, this business would probably be his second or third choice to recommend. His first experience wasn't like this.

DW
Derrick W.
Little Rock, AR
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2019 Category: Service
Derrick said this business was done in a decent amount of time.

DW
Dominique W.
Little Rock, AR
Chevrolet Tahoe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2018 Category: Service
Dominique said the business is fast. He will be recommending them to other people.

GS
Garrett S.
Little Rock, AR
Honda Civic
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2018 Category: Service
Garrett said they were super nice, had good service and were very helpful.

TD
Terry D.
North Little Rock, AR
Kia Sedona
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018 Category: Service
Terry said he was disappointed in that he thought he was getting his compressor replaced but instead he ended with his entire AC replaced.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 07/23/2018

Terry we are sorry for your disappointment.  When you replace a compressor to get a warranty you must flush the system, replace the accumulator and orfice tube.  There are no shortcuts in A/C service.  It is either clean or it will fail.  We lean toward the side of clean and it is more expensive when the job is done right.  The up side to all this is that it will last like it did from new.  I hope you understand and sorry if there was any miscommunication on our part.  
     Thanks,
        Daniel Taylor


AS
Amos S.
Little Rock, AR
Nissan Altima
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2018 Category: Service
Amos said the owner went above and beyond.

EJ
Edward J.
Little Rock, AR
Ford Bronco
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2018 Category: Service
Edward said he has used this business quite a few times.

RC
Rodney C.
North Little Rock, AR
Ford F-150
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/10/2018 Category: Service
Rodney said that the staff at the facility were very knowledgeable, took the time to help him and they were kind. He said they were really good.

DW
Don W.
North Little Rock, AR
Chevrolet Chevy Express
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2018 Category: Service
Don said everyone was nice but the cost was a little much.

DB
Donald B.
Little Rock, AR
Chevrolet S-10
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2018 Category: Service
Donald said the experience with the business was good but he has to take the vehicle back. He is having some radiator problems.

EP
Ed P.
Little Rock, AR
Ford Explorer
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2017 Category: Service
Ed said initially this business was not able to spot the leak in his vehicle, so he had to leave it over the weekend in order for them to find it.

MM
Mark M.
Little Rock, AR
Toyota T100
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2017 Category: Service
Mark said the staff are excellent. The technicians are great.