Carter Radiator Air Conditioning & Heating Service

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

349 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
98% Would Recommend
Latest Review about 3 hours ago

Reviews


DB
Darrell B.
Mabelvale, AR
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019 Category: Service
Darrell said they had worked on his vehicle. It was still overheating. He called, and spoke with the son ,and was told to bring the vehicle in. The father told him, they would not have time to look at it. So, he would have to leave the vehicle or come back. The father never spoke with the son about it, which he did not like. He probably would recommend this business. However, if he knew of another business, this business would probably be his second or third choice to recommend. His first experience wasn't like this.
This review was collected via phone interview by Customer Research Inc.

DW
Derrick W.
Little Rock, AR
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2019 Category: Service
Derrick said this business was done in a decent amount of time.
This review was collected via phone interview by Customer Research Inc.

DW
Dominique W.
Little Rock, AR
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Dominique said the business is fast. He will be recommending them to other people.
This review was collected via phone interview by Customer Research Inc.

GS
Garrett S.
Little Rock, AR
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Garrett said they were super nice, had good service and were very helpful.
This review was collected via phone interview by Customer Research Inc.

TD
Terry D.
North Little Rock, AR
Kia Sedona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Terry said he was disappointed in that he thought he was getting his compressor replaced but instead he ended with his entire AC replaced.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 07/23/2018

Terry we are sorry for your disappointment.  When you replace a compressor to get a warranty you must flush the system, replace the accumulator and orfice tube.  There are no shortcuts in A/C service.  It is either clean or it will fail.  We lean toward the side of clean and it is more expensive when the job is done right.  The up side to all this is that it will last like it did from new.  I hope you understand and sorry if there was any miscommunication on our part.  
     Thanks,
        Daniel Taylor


AS
Amos S.
Little Rock, AR
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Amos said the owner went above and beyond.
This review was collected via phone interview by Customer Research Inc.

EJ
Edward J.
Little Rock, AR
Ford Bronco
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Edward said he has used this business quite a few times.
This review was collected via phone interview by Customer Research Inc.

RC
Rodney C.
North Little Rock, AR
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018 Category: Service
Rodney said that the staff at the facility were very knowledgeable, took the time to help him and they were kind. He said they were really good.
This review was collected via phone interview by Customer Research Inc.

DW
Don W.
North Little Rock, AR
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018 Category: Service
Don said everyone was nice but the cost was a little much.
This review was collected via phone interview by Customer Research Inc.

DB
Donald B.
Little Rock, AR
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Donald said the experience with the business was good but he has to take the vehicle back. He is having some radiator problems.
This review was collected via phone interview by Customer Research Inc.

EP
Ed P.
Little Rock, AR
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017 Category: Service
Ed said initially this business was not able to spot the leak in his vehicle, so he had to leave it over the weekend in order for them to find it.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Little Rock, AR
Toyota T100
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Mark said the staff are excellent. The technicians are great.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Conway, AR
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2017 Category: Service
Robert said they did a great job. It just cost a little more which was fine because the work they did was needed.
This review was collected via phone interview by Customer Research Inc.

KM
Kenyuan M.
Little Rock, AR
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2017 Category: Service
Kenyuan said the service was good, but the price was a little over the top.
This review was collected via phone interview by Customer Research Inc.

PR
Phillip R.
Sherwood, AR
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017 Category: Service
Phillip said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.

CJ
Charles J.
Little Rock, AR
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Charles said the employees at the business fixed his vehicle and it is running fine.
This review was collected via phone interview by Customer Research Inc.

DB
Derek B.
Little Rock, AR
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017 Category: Service
Derek said he would recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

MM
Markos M.
Little Rock, AR
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2017 Category: Service
Markos said this business did a good job and the employees were professional. However, it was inconvenient to leave work early to pick up his vehicle.
This review was collected via phone interview by Customer Research Inc.

CR
Chris R.
Little Rock, AR
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2017 Category: Service
Chris said no one is prefect, they were pretty good. They were also professional and timely and had good service.
This review was collected via phone interview by Customer Research Inc.

NR
Nadine R.
Little Rock, AR
Cadillac DTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017 Category: Service
Spoke with Allen. He said everything was fine but it was a little expensive and they were a little slow. It is a good business.
This review was collected via phone interview by Customer Research Inc.