ReScore Reviews™ (3)
Johnny, I am sorry you feel that you had a horrible experience. We do charge an initial diagnosis fee of $105. That is an hourly rate and not a stand alone one time charge. Your vehicle came in with multiple issues. No start, irratic fuel pulse and misfire. The tune up had been attempted and was half completed. The first step we had to take was to finish the tune up with a distributor cap and rotor. We repaired the vehicle for the no start. The only reason there was to be an additional hour of labor was to remove the ECM and check for a wiring short or defective ECM for the irratic fuel pulse. We spoke to you and you declined further repair. I am sorry you feel taken advantage of. When we receive a vehicle with 305000 miles and multiple issues we will never nor would any other shop quote a single fee for all issues and symptoms. You repair the items in question until you are satisfied with the operation. Let me know if I can help you with the ECM issue.
We are sorry you feel this way. When you brought your vehicle in you explained that your vehicle was running horrible. We did a preliminary test and had to charge the battery for 4 hours to get it to an acceptable level. Once we were able to start your vehicle we found several codes pointing to the ignition/spark system. We removed the plugs to perform a compression test. We charge $95 hr for diagnostic procedures and instead of charging 2 hours of diagnostic time we opted to charge 1 hour diagnostic time and credit the other hour to replacing your plugs. I personally apologize, we should have called you and offered you the option to pay for the diagnostic time or the plug replacement. I will call you and set up a time to check your service engine soon light and see if there is further work needing to be done.
Carlos we are sorry to hear about an issue after a repair. It is not typical for this to happen but in some cases issues do arise. Would you please give us a call or come back and let us get your car back to full health. Thanks,
Hello Michael, we are sorry you feel that the service rendered were not worth the price paid. The heater flush you requested is not a guaranteed service, it has a 95% chance for success. The other 5% either fail from leakage or the inability of the high pressure water to loosen the stoppage in the heater. The latter is the reason you still do not have heat. The only guaranteed fix is a heater replacement. We always refund the failed flush fee toward the replacement of the heater core. If you would like to have the heater replaced the part that has been paid for the flush will apply toward the repair and have guaranteed heat in the truck.
Please let me know if we can serve you. Your satisfaction is important!