Crain Hyundai of Fayetteville


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

940 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.7391326/5Overall Rating 4.7391326/5Overall Rating 4.7391326/5Overall Rating 4.7391326/5rating 4.7391326
Original
Overall Rating 2.47826/5Overall Rating 2.47826/5rating 2.47826rating 2.47826rating 2.47826
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer "
Friendly staff, comfortable waiting area, timely, and always give my car back to me with a wash and vacuum job!!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 03:23 PM
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people."
The staff is genuine and service dept. got the vehicle in and out under the estimated time.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/17/2017 08:40 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/17/2017

Thank you so much for your kind words and 5 Star review. I know our service team appreciates you taking the time to do the survey.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Anita H. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
Wonderful dealership
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 01:28 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/17/2017

Thank you so much for your kind words and 5 Star review.  Our service team appreciates you taking the time to do the survey and knowing that they gave you the service you deserve.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Janis W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Review"
Great service department and very friendly and helpful service personnel
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 01:27 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/16/2017

Thank you for your kind words and 5 Star review.  It means a lot to our service team that you appreciate their hard work giving you the service you deserve.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Gina P. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"experienced"
They do a great job and experienced in what they do
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/11/2017 02:30 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/11/2017

Thank you so much for your 5 Star review. It means a lot to our service team that you appreciate their hard work giving you the service you deserve.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Acceptable "
Cashier needs training on customer service
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/11/2017 05:53 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/11/2017

While our service team appreciates your 4 Star review, obviously we have work to do to give you the 5 Star review that you deserve. Again thank you.
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 11/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
","
,
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/21/2017
Service Type: Maintenance
Review Created: 11/10/2017 04:21 PM
3381e550b183554098db2e20f8e64479?s=28
Rick M. at Crain Hyundai of Fayetteville responded on 11/11/2017

Thank you for your 4 Star review. While we appreciate the 4 Star review obviously we have work to do to give you the 5 Star experience that you deserve.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Team"
Great job
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/10/2017 03:49 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/11/2017

Thank you so much for your 5 Star review and kind words. Our service team appreciates you taking the time to do the review.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Ed P. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great"
Always great service
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/10/2017 03:18 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/10/2017

Thank you so much for your 5 Star review and kind words. I will  let the service team know that you appreciated their hard work to give you the service you deserve.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Lisa F. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly atmosphere."
They were able to schedule me in for a oil change quickly and was very satisfied by the whole experience.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/10/2017 03:43 AM
3381e550b183554098db2e20f8e64479?s=28
Rick M. at Crain Hyundai of Fayetteville responded on 11/10/2017

Thank you so much for your 5 Star review and kind words. It means a lot to our service team that you took the time to do the survey.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Carol R. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Great job
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/08/2017 09:16 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/09/2017

Thank you so much for your 5 Star review and kind words.. Our service team appreciates you taking the time to do the review.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Service dept is great!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 09:41 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/07/2017

Thank you so much for your 5 Star review. It means a lot to our service team and I will pass your results along to the team.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Collier P. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Competed my oil change in a timely manner and check everything I needed!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 09:36 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/07/2017

Thank you so much for your 5 Star review and kind words. I will pass along your message to our service team.
Again thank you,
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Juanita T. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Everyone has been very helpful
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/06/2017 07:24 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/07/2017

Thank you so much for your kind words and 5 Star review. We appreciate you taking the time to do the review.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Michael B. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Fix"
The vehicle was brought in for a recall fix of a hood latch cable. It was over and done, along with a vacuum and exterior wash within 30 min.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/06/2017 10:46 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/06/2017

Thank you so much for your 5 Star review and kind words. We appreciate you taking the time to do the survey and letting our service team know that they gave you the service you deserve.
Again thank you,
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Jana P. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service with some little extras, like washing and vacuuming"
Love my Azera and always recommend Hyundai vehicles
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 11/06/2017 09:37 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/06/2017

Thank you so much for your 5 Star review. Our service team appreciates you taking the time to do the survey and for acknowledging their hard work giving you the service you deserve.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Marc N. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Getting the Family Truckster Serviced"
Came in for an oil change.Crain team went right to work getting back on my way Great job Guys and Gals
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 11/05/2017 09:43 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/06/2017

Thank you so much for your 5 Star review and kind words. It means a lot to our service team that you appreciate the hard work it takes to give you the service you deserve.
Again thank you.
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Mary W. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No appointment "
My battery went dead on Saturday afternoon. I got my car started and drove over to Crain. With no appointment on a Saturday afternoon I expected to wait a while for service. They had me out in just a few minutes. New battery and tire pressure checked!!!
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 10/28/2017
Service Type: Maintenance
Review Created: 11/03/2017 05:23 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 11/04/2017

Thank you so much for the kind words and 5 Star review. I know the service team appreciates you taking the time to let them know that they gave you the service you deserve.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Tara Y. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to get an appointment."
Pretty good service.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 10:23 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 10/31/2017

Thank you for your 5 Star review. Our service team appreciates you taking the time to do the survey.
Thank You again.
Kind Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Our car was up for an oil change, but they reminded us there were a few factory recalls. They took care of everything on that same visit. Good service, friendly people.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/24/2017
Service Type: Repair
Review Created: 10/31/2017 07:28 AM
3381e550b183554098db2e20f8e64479?s=28
Rick M. at Crain Hyundai of Fayetteville responded on 10/31/2017

Thank you so much for your kind words and 5 Star review. Our team appreciates knowing that you took the time to do the survey and that they gave you the service you deserve.
Again thank you,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
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