Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1280 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.6578947/5Overall Rating 4.6578947/5Overall Rating 4.6578947/5Overall Rating 4.6578947/5rating 4.6578947
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Centerton, AR
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Friendly environment with great customer service
Everyone was very pleasant. Service didn't take long at all. Everything that needed done to my car was explained to me before service was performed in order for me to CHOOSE whether or not I wanted the service performed.
Rick M. from Crain Hyundai of Fayetteville responded on 07/18/2018

I know that the service team appreciates your kind words and 5 Star review.  We thank you for taking the time to do the survey and for the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

DS
Darlene S.
Prairie Grove, AR
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
great employees
staff is very friendly and knowledgeable . Staff keeps you informed during your visit of what is taking place. It great for them to follow up after the visit to make sure everything went well.
Rick M. from Crain Hyundai of Fayetteville responded on 07/18/2018

Thank you so much for the nice compliment.  We always appreciate you taking the time to do the survey and for the 5 Star review. Again thank you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

BD
Babetta D.
Fayetteville, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great experience!!!
Always friendly and helpful
Couldn’t be happier with this dealership and the service department 5 stars
Rick M. from Crain Hyundai of Fayetteville responded on 07/18/2018

What a nice compliment, thank you.   We always appreciate you taking the time to do the survey and for your 5 Star review.  Thank you for the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

BW
Baylee W.
Fayetteville, AR
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Great customer service
They changed my oil in a very timely manner. Every employee was friendly and greeted me with a smile.
Rick M. from Crain Hyundai of Fayetteville responded on 07/16/2018

Thank you so much for your kind words.  We appreciate the 5 Star review and for the opportunity to serve you. Again thank you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

Verified Customer
Farmington, AR
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Great people
Always friendly and helpful.
Rick M. from Crain Hyundai of Fayetteville responded on 07/16/2018

What a nice compliment, thank you. We appreciate you taking the time to do the survey and for your 5 Star review.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

RT
Rebecca T.
Elkins, AR
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
blank
Folks are friendly enough but setting in a waiting room you have no idea of the quality of the work being done. I am old school and like to see firsthand what is being done.
Rick M. from Crain Hyundai of Fayetteville responded on 07/16/2018

Thank you for your 4 Star review. We would love to be able to "show" you the work we do on your vehicle, unfortunately our insurance does not allow customers in the bay area.  We do have a glass wall that looks onto the work area and you are welcome to watch the service tech work from there.  Thank you for taking the time to do the survey.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

MW
Mary W.
Fayetteville, AR
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service
Great service.
Rick M. from Crain Hyundai of Fayetteville responded on 07/11/2018

We always appreciate you taking the time to do the survey and for your 5 Star review.  Thank you for your nice compliment and for the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

RJ
Randy J.
Muskogee, OK
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Excellent garage
Excellent place to go
Rick M. from Crain Hyundai of Fayetteville responded on 07/10/2018

What a nice compliment, thank you. We always appreciate you taking the time to do the survey and your 5 Star review.  Once again thank you for the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

BF
Brenda F.
Springdale, AR
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
dealership
always friendly and helpful
Rick M. from Crain Hyundai of Fayetteville responded on 07/10/2018

What a nice compliment, thank you.  We appreciate you taking the time to do the survey and for your 5 Star review.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

VB
Virgil B.
West Fork, AR
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Awesome service
Always enjoy the friendly atmosphere! And great service!
Rick M. from Crain Hyundai of Fayetteville responded on 07/10/2018

We always appreciate you taking the time to do the survey and thank you for your kind words.  Your 5 Star review is what we strive for, thank you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

LB
Larry B.
West Fork, AR
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Good service
Vehicle was properly serviced, on time and prompt
Rick M. from Crain Hyundai of Fayetteville responded on 07/09/2018

What a nice compliment thank you.  We appreciate you taking the time to do the survey and for your 5 Star review.  Thank you for the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

CC
Cassandra C.
Saint James, MO
2017 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Customer
Good people, good service
Rick M. from Crain Hyundai of Fayetteville responded on 07/09/2018

While we appreciate your 4 Star review obviously we can do better in order to give you the 5 Star service that you deserve.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

GP
Gina P.
Lincoln, AR
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
fast, friendly, and experienced
They get you in and out quick, they know what their doing and what you vehicle needs. Everyone's so nice!
Rick M. from Crain Hyundai of Fayetteville responded on 07/09/2018

What a nice compliment, thank you.  We appreciate you taking the time to do the survey and for your 5 Stare review.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

KP
Kelly P.
Fayetteville, AR
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
The People
Great people
Rick M. from Crain Hyundai of Fayetteville responded on 07/09/2018

thank you so much for your 5 Star review and kind words.  We always appreciate you taking the time to do the survey and for the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

KS
Karen S.
Huntsville, AR
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Service
Always great service at Crain
Rick M. from Crain Hyundai of Fayetteville responded on 07/05/2018

What a nice compliment, thank you.  We appreciate you taking the time to do the survey and for the 5 Star review. 
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

Verified Customer
Green Forest, AR
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Very pleased
Everyone was very friendly and took very good care of me.
Rick M. from Crain Hyundai of Fayetteville responded on 07/05/2018

Thank you for your compliment and 5 Star review.  We always appreciate you taking the time to do the review and for the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

BL
Bettye L.
Fayetteville, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Friendly staff and excellent service
Service was fast and efficient.
Rick M. from Crain Hyundai of Fayetteville responded on 07/03/2018

As always thank you for taking the time to do the survey and for your 5 Star review.  We appreciate the kind words and the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

KO
Kay O.
Springdale, AR
2008 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2018 Category: Service
NA
NA
Rick M. from Crain Hyundai of Fayetteville responded on 07/03/2018

While we appreciate your 4 star review we obviously have work to do to give you the 5 Star experience that you deserve. We always appreciate you taking the time to do the survey and for the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

TE
Thelma E.
Wesley, AR
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
friendly people, usually a short wait, good work
I would recommend Crain Hyundai to others, but I do not do recommendations, in case they have a bad experience, I do not want to take the responsibility. I guess you could call me a coward.
Rick M. from Crain Hyundai of Fayetteville responded on 07/02/2018

Any way you say it we appreciate your compliment.  Thank you so much for your 5  Star review and for taking the time to so the survey. 
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

LH
Lynn H.
Springdale, AR
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018 Category: Service
Good job.
Great work.
Rick M. from Crain Hyundai of Fayetteville responded on 07/02/2018

As always we appreciate you taking the time to do the survey and for your 5 Star review.  The service team thanks you for your  compliment and for the opportunity to serve you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville