ReScore Reviews™ (24)
Dear Ms. Brown,
We want to take this opportunity to apologize for your service appointment not meeting your expcetations. We do understand that sometimes circumstances cause unavoidable delays, but we agree this is more than it should have been. We have addressed this with our service department to make sure incidents like this don't happen again. I will attempt to reach out to you by phone in the hopes we can remedy this issue with you personally.
Thank you so much for your comments, they do help us to know our weaknesses. If there is anything else we can do to make your return vistit to our dealership a pleasant experience please let us know. Thank you so much, Cinda Rusin, Customer Relations Manager
CRM/CUSTOMER RELATIONS MANAGER
We strive to meet all our customers needs. We do our absolute best to accommodate all walk in customers. Sometimes it takes a little longer to get a walk in visit completed as opposed to a scheduled appointment. We always do a comprehensive maintenance inspection for our customers. We feel it is our responsibility to make you aware of your vehicle's needs whether or not you choose to postpone needed repairs.
This happened during the time or 2 BEFORE this past service appointment.
CUSTOMER RELATIONS MANAGER SPOKE TO CUSTOMER. SENDING RESCORE REQUEST.