Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

909 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


WR
Wilbert R.
Mena, AR
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great job
I would recommend Crain Huyndai, Ft. Smith to anybody. They are always friendly and professional.

JC
Jeannie C.
Fort Smith, AR
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Service visit
Good service friendly people

Verified Customer
Fort Smith, AR
2016 Hyundai Veloster
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/19/2018 Category: Service
Disappointed
Should not take 2 hours to put a tire on and them chared 30$ on top of tire purchase to put it on, especially after an appointment had been made.
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/20/2018

Thank you for taking the time to let us know about your recent service visit. Please know that we take your concerns very seriously. I apologize that the time it took was excessive. Someone from the dealership will be reaching out to you soon to see what we can do to make it right. Thank you for your business, and know that we value your business.


KH
Karen H.
Waldron, AR
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Khunt
Very positive experience and they washed my vehicle
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/18/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


DW
Daniel W.
Magazine, AR
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
SERVICE
Quick and friendly service
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/18/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


LH
Leslie H.
Fort Smith, AR
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Always great service
Ive been coming to crain hyundai in fort smith for about 6 years. Never a bad service on 3 different vehicles. Keep up the great work - josh H
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/18/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


SP
Stephanie P.
Cameron, OK
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great Service
They work well with you. I dropped my car off. They gave me a ride to work and then called me when my car was done . They offered to come and pick me up at work but I had a ride.
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/18/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


JK
James K.
Arkoma, OK
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Prompt
Service preformed as expected. Friendly and efficient.
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/17/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


Verified Customer
Van Buren, AR
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Made up for th misunderstanding.
Michael took care of the misunderstanding and corrected the issue.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2018 Category: Service
Good service, make sure you clarify charges.
Services were as expected, just make sure you clarify charges/services.
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/12/2018

Thank you for your feedback. I am sorry everything wasn't explained at the beginning. We take your concerns very seriously and will strive to improve in the future. Thank you for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith


MC
Michael C.
Fort Smith, AR
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Service Dept
Work completed timely, staff were very friendly and helpful
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/11/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


SS
Sheila S.
Fort Smith, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Lisa in service department is the best!
Stopped in unscheduled because my tire pressure light came on. Discovered there was a screw in my tire was the cause. They repaired it and had me on my way again in less than an hour...
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/11/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


JW
Judith W.
Fort Smith, AR
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
The friendly no pressure atmosphere
Timmy was great. The sales process was made easy for me. Thanks to all at Crain Hyudia
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/11/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


TR
Tony R.
Fort Smith, AR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Great Job Again
Our sun visor wouldn't stay up, so they promptly ordered a new one and fixed us up
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/10/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


AB
Aline B.
Cameron, OK
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Courteous and Accommodating!
The crew at Crain Hyundai Fort Smith has always been courteous and accommodating to my needs as a customer. The shuttle service and service department hours. Make it easy to service my car in my busy schedule.
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/08/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


DN
Donald N.
Van Buren, AR
2004 Hyundai Tiburon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
The employees
The people actually care about what they are doing and who they are doing it for
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/05/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


CC
Cathy C.
Fort Smith, AR
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Great job
Great customer service!
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/04/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


Verified Customer
Fort Smith, AR
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
They listen!
great place all around
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/04/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


JO
Junior O.
Spiro, OK
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Excellent service
Full service excellent
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/04/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


Verified Customer
Fort Smith, AR
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
staff, refreshments,
considerate staff and good popcorn.
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 09/04/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.


Verified Customer
Fort Smith, AR
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Great service
Always happy with the service
Michael S., Service Manager from Crain Hyundai of Fort Smith responded on 08/28/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.