Crain Hyundai of Fort Smith


Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

618 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.3076923/5Overall Rating 4.3076923/5Overall Rating 4.3076923/5Overall Rating 4.3076923/5rating 4.3076923
Original
Overall Rating 2.30769/5Overall Rating 2.30769/5rating 2.30769rating 2.30769rating 2.30769
92% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Orman M. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Eagerness to serve"
Each and every time I’ve come in for service I find the staff so pleasant and eager to serve my needs.
Vehicle: 2017 Hyundai Azera
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/21/2017 09:05 PM
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The attentiveness of the staff"
The staff is awesome!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/21/2017 06:09 PM
Gregory D. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great professional service"
Performed my scheduled maintenance in a quick and professional manner. They made sure to inform me of any issues as they were found.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/21/2017 03:19 PM
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Very nice
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/21/2017 09:32 AM
Jimmy H. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly people"
they are very professional
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 12:35 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/19/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Mary T. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Great people who provide great customer & technical service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:04 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/17/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Jeremy C. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall fixed"
Very fast and friendly. Very accommodating to me.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 09:40 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/16/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Joyce J. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ms Jones"
Prompt friendly service. Most helpful
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/16/2017 09:30 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/16/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Thomas R. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It's all great except for this survey please don't do this anymore"
See above
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/15/2017 02:28 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/16/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Jimmy B. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick service"
jim bqui
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 10/14/2017 02:35 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/16/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Donald C. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly help service"
I really like how this dealership treats their customers like family. Service and Sales
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:10 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/16/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Tammy E. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty replacement"
I took my vehicle in for a replacement that is still under warranty. Crain was quick to get the service work done. The staff is always friendly and does great work.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/13/2017 05:51 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/13/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Taylor M. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Out this world rating
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 08:15 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/13/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Alberta B. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and everyone i"
Gr
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/12/2017 05:19 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/13/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
In and out in about an hour
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 02:43 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/12/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Timothy W. ReScore Review on 10/13/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Crain goes the extra mile"
Manager discovered a billing discrepancy and made everything right. I appreciate Michael personally reviewing the issue and offering a fair resolution.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:40 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"a little disappointed "
I have always found Crain to be friendly and honest. I only came in for an oil change and maybe prices have gone up everywhere, but $80 for an oil change was a bit of a surprise.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:40 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/11/2017

Thank you for your feedback on your recent service visit. Someone from the dealership will be contacting you to discuss your concerns. Thank you for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Decent place"
Better this visit then the ones before.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 09:38 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/10/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

James H. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Professional, friendly service
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 06:16 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/10/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Tressa M. on 10/07/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"The level of dishonesty to make a dollar takes away from the "great" service they wish to exceed. "
I refuse to send my friends to a place that puts money before their customers.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/07/2017 08:33 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/10/2017

Thank you for your honest feedback on your recent service experience. I will address your concerns with the appropriate personnel. We appreciate the opportunity to service your vehicle.

Sincerely,

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Glenn R. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional Customer Service"
I was traveling to AR and prior to continuing my travels on Friday I was checking emails. I see a recall notice from Hyundai so I reviewed it. I immediately called the Crain-Fayetteville(7:22AM) to see about getting my vehicle in for the recall. The receptionist advised me that the service advisor was w/ a customer and would call me back immediately. After waiting 45 minutes for the call that never materialized I called Crain-Ft. Smith and spoke w/ Barton. He was able to get me a mid-afternoon appointment that worked with my schedule and the service departments schedule even though I was traveling. Can not say thank you enough for the courtesy, efficiency and professionalism of every member of the Ft. Smith Crain team. While I was waiting in the customer lounge CCR-Keith Hatton took the time to show me all the standard features on the 2018 Hyundai's and did so without the expectation that a car sale would be made. Totally unexpected, informative and without a trace of pressure to buy, but to look and enjoy the new improved Sonatas. The time it took to address the recall issue was just under an hour and the over all experience with Crain Ft. Smith will give me a reason to drive back to Ft. Smith and give them my business when it's time to purchase a new Hyundai.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/04/2017 07:56 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 10/09/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

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