Crain Hyundai of Fort Smith


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

654 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.3571429/5Overall Rating 4.3571429/5Overall Rating 4.3571429/5Overall Rating 4.3571429/5rating 4.3571429
Original
Overall Rating 2.35714/5Overall Rating 2.35714/5rating 2.35714rating 2.35714rating 2.35714
92% Would Recommend
100% Business Response
Latest Review 7 minutes ago
Anthony S. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good experience"
My experience was done in a timely manner.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/18/2017
Service Type: Repair
Review Created: 11/21/2017 09:38 AM
Paul S. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied "
Very polite, and full service provided
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/19/2017 05:09 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/20/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Happy with the service they provided.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/18/2017 06:17 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/20/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were on time. And cleaned my car. "
Very professional and timely.
Vehicle: 2016 Hyundai Equus
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:41 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/20/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Claudia O. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very friendly and polite "
Excellent
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:01 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/20/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Raymond K. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good service"
Service people real and told the problem and fixed as fast could.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 12:10 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/20/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Debra D. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
Very pleased with every service and every service person I've been involved with at Crain Hyundai
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 11:21 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/20/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Timothy C. on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Communication "
Better communication between the person that scheduled my appointment over the phone and the service dept. Couldn't find my appointment
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/16/2017 08:35 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/16/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Frank F. on 11/15/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Disappointed in the sale of what was suppose to be a NEW vehicle n find out its used. "
The service has been great. But disappointed in the salesman not being honest with me when he informed me it was a NEW vehicle not PREOWNED n I would receive the features so I'd know if I'd like to continue the services. But I never got that experience bc it's actually a used vehicle. But I've learned thru this experience.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/15/2017 05:44 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/16/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy"
Made an appt at a time that was convenient for me, in and out without a problem!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/15/2017 10:30 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/15/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith
 

Alberta B. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service and everyone is friendly and tries to help
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/15/2017 04:40 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/15/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Gretel B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Friendly Service "
Also great customer service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/14/2017 04:40 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/15/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Jerry R. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department"
Michael and Casey are really good to deal with.
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 09:38 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/14/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Lillian T. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always prompt with service"
We are always taken in at a manner time and out
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 03:19 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/14/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Gwendolyn H. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Scheduled quickly and done pretty fast plus s car wash on the house
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/13/2017 03:06 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/14/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Gregg T. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very efficient servicing my vehicle.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 01:55 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/14/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Ferba O. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you for your excellent service "
I appreciate that even when new service representatives begin working at the Hyundai dealership that the customer service remains consistent. The service department here is second to none!
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/10/2017 03:00 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/10/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 11/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"staff, refreshments, "
nMy car was washed. Thank you.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/09/2017 05:54 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/10/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

James R. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"What do you want here"
Very friendly
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/07/2017 10:07 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/07/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Bill R. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ALWAYS EAGER TO HELP"
VERY FRIENDLY STAFF AND ALWAYS EAGER TO HELP
Vehicle: 2001 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/06/2017 02:00 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 11/06/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

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