Crain Hyundai of Fort Smith


Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

725 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.3571429/5Overall Rating 4.3571429/5Overall Rating 4.3571429/5Overall Rating 4.3571429/5rating 4.3571429
Original
Overall Rating 2.35714/5Overall Rating 2.35714/5rating 2.35714rating 2.35714rating 2.35714
93% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 01/19/2018
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"Cleanliness and friendliness. "
Everyone is always nice and welcoming, the staff aims to please. They have a waiting area that is very relaxing and cozy. The beverage and snack station is stocked and kept clean. Also another thing that is kept clean is the bathroom and that’s a huge plus in my book. It’s juat a very friendly and clean environment that I don’t mind waiting around in.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/19/2018 06:42 PM
Evelyn B. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"unexpected"
Service department replaced a couple of things on my 2009 Genesis at no extra charge. Most places won't do that.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/17/2018 06:50 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/18/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Leona R. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job"
They did a good job. They were very quick with my service. Shuttle service came to pick up early and that was great.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 05:55 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/17/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Lucretia T. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is key!"
The customer service a company gives tells a lot about its values. They honored my coupons and vacuumed out my car. It's a little thing but it matters to me. They have always been great to work with me.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 10:31 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/16/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Frances A. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Great service manager, took the time to go over everything with me before I left.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 10:20 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/16/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Richard B. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast counter service"
Everything was done in a highly professional manner.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 05:42 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/16/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Peggy H. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness"
Great service. If it were not 100 mile round trip would have all services done here instead of the major ones.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/15/2018 04:12 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/16/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Charlene J. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff "
Great service...only I didn't understand why they said wipers need attention when I've only had my car 1 month and the wipers have never been used..
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/15/2018 09:51 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/15/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"60,000 mile service"
Friendly, good communication. Able to have loaner car while car being serviced for extensive 60,000 mile package.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/14/2018 07:21 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/15/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Brandy C. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honesty "
I went in for a small part for my car ,
The service mgr. heard me say the type and year of my car and asked if I had received notice of the two recalls and I said no but the car
Is on a trailer because I had to get it from the side of the road, he gave me a number to call about setting up an appointment for the recalls, come to find out my engine was replaced at no cost to us and the other recall was also taken care of. Burton in the service department took great care of us and even got us in a loaner car for the time our car was in the shop. Thanks Crain Hyundai for your help, Mark and Brandy Caldwell
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/22/2017
Service Type: Repair
Review Created: 01/13/2018 10:34 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/15/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Michael B. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great as always.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/13/2018 03:47 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/15/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Carlos B. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"What makes Hyundai number one"
the employees
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/13/2018 06:35 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/15/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service wait time was OK"
Didn't have to wait too long for car to be serviced.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/13/2018 04:32 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/15/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Randall J. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service! "
I received great service! They were prompt and very efficient. They even washed my car. Good people.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/12/2018 10:46 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/12/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Loreta H. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
I have had only great service when I have gone in ... Tney really take care of there clients !!!
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/10/2018 06:18 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/10/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Dave D. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous service advisor and staff"
Was greeted with a smile and waited roughly 1.5 hours, not long at all.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/10/2018 04:14 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/10/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Vickie K. on 01/08/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Review"
Great service dept, friendly people, clean facility. Will definitely be back!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/29/2017
Service Type: Repair
Review Created: 01/08/2018 05:48 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/08/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Elizabeth J. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New owner"
Previous owners sales manager was rude to us so we found a different dealer to buy our new Santa Fe. Just found out it changes, so we are back and pleased with service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/05/2018 04:03 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/08/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Chadi R. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very respectful and nice"
They did an amazing job with my 2011 Hyundai Sonata they fixed every recall and it runs great! Thank you all!!!!!!!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/15/2017
Service Type: Repair
Review Created: 01/05/2018 08:41 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/05/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Mike W. on 01/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Air bag warning check engine light. "
Service Mgr super guy. Friendly polite courteous explained everything well. Did work at no charge. I need to follow up with svc dept again. Updated ECM programming on recall for free but car lost 3 mpg. Driving 130 miles to work every day 5 days per week costs an extra gallon and half per week which is why bought 2nd small car for better fuel mileage. Will follow up with dealer when time permits. Inconvenient when working a hour away. Work done quickly. Got me in at appt time. Comfortable waiting room. Great helpful employees. Very pleased.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/03/2018 09:30 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 01/04/2018

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

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