Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

678 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


RB
ROBERT III B.
Newport, NY
Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018
Rear struts and sway bar linkage
As usual, the repairs were performed professionally and in a timely manner. However, despite a change at the customer service desk, expressing concerns over an issue which drove a significant number of people I referred to Creekview away has still not been addressed. I was assured my concerns were a priority, yet here we are almost a week into August with no response. I even stopped by in person hoping Mike was in house to discuss the issues face to face over a week ago. I was told they are very busy so maybe the lost business isn't a concern?

PC
Pauline C.
Cold Brook, NY
Kia Optima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Spoke with Robert. He said they helped him out and they have a decent staff.
This review was collected via phone interview by Customer Research Inc.

MW
Melissa W.
Cold Brook, NY
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Melissa said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Cold Brook, NY
Ford Fiesta
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Spoke with Christina. She said the staff did well.
This review was collected via phone interview by Customer Research Inc.

PC
PETE C.
Utica, NY
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017
they fixed my truck right the first time
Creekview repairs most of our fleet and does our maintenance . Good people at fair prices. Pete, They meet our expectations and get our vehicles back to us in a timely manor. I have known Mike and Doreen for long time and they are super. We often need our trucks back fast and they make it happen. Peter Corrigan

DB
Dave B.
Little Falls, NY
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Dave said this business is good. He always does business with them.
This review was collected via phone interview by Customer Research Inc.

CS
Cliff S.
Cold Brook, NY
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017 Category: Service
Cliff said they did a really good job and he was pleased.
This review was collected via phone interview by Customer Research Inc.

BG
Brittney G.
Cold Brook, NY
Chrysler 200
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2017 Category: Service
Spoke with David. He said that every time he visits this business they are pleasant and they do good work. He has known him since they started. They are good people.
This review was collected via phone interview by Customer Research Inc.

CS
Cliff S.
Cold Brook, NY
Buick Lucerne
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017 Category: Service
Cliff said they have always been pretty good to him. They notified him about a gas leak, and that it could be fixed for $125.
This review was collected via phone interview by Customer Research Inc.

SB
Sue B.
Cold Brook, NY
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2017 Category: Service
Sue said this business did a great job, but she was upset when she found out that one of the employees took her vehicle home without her permission.
This review was collected via phone interview by Customer Research Inc.

RD
Ron D.
Poland, NY
Plymouth Barracuda
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2017 Category: Service
Ron said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JK
Jan K.
Barneveld, NY
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2017 Category: Service
Jan said the business does a great job. She said she feels very confident taking her vehicle there. They are not just doing extra for a paycheck. They are very honest.
This review was collected via phone interview by Customer Research Inc.

LD
Linda D.
Poland, NY
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2017 Category: Service
Linda said the business provides very good service.
This review was collected via phone interview by Customer Research Inc.

MC
Melissa C.
Ilion, NY
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2016 Category: Service
Melissa said she got an oil change and when she left, there was a nail in her tire. She didn't tell them but they do well.
This review was collected via phone interview by Customer Research Inc.
Michael H. from Creekview Automotive LLC responded on 11/03/2016

Im sorry to hear you got a nail in your tire.  If you like we would be happy to fix it for free if you havent already done so.

Im not sure where the nail could've come from as there hasn't been any recent construction on the premesis.  We try to sweep the parking lot on a regular basis for nails, screws and other pieces of metal but its hard to keep up.  We service alot of construction company trucks, contractors & service trucks so its always possible something couldve fell from them.

Should any issue like this arise again please dont hesitate to come back here for us to make it right. Please let me know if there is anything we can do for you.  We appreciate your business.


TJ
Terry J.
Poland, NY
Chevrolet Chevy Express
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016 Category: Service
Terry said the business is local, right down the road.
This review was collected via phone interview by Customer Research Inc.

JN
Jason N.
Cold Brook, NY
Saab 9000
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2016 Category: Service
Jason said the business is decent, and they are trustworthy.
This review was collected via phone interview by Customer Research Inc.

EO
ERICA O.
Newport, NY
Buick Century
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2016
grease spots on seat
upon picking up my vehicle it was noted to have multiple grease spots on the seat cover!! We have been able to remove the stains but would hope that in the future this would not bean issue! Thanks for the opportunity to air our concern!!

MT
Marian T.
Remsen, NY
Dodge Stratus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2016 Category: Service
Marian said she has always had good service from this business. They are honest with her about what need to be repaired and what does not.
This review was collected via phone interview by Customer Research Inc.

HB
HAROLD B.
Newport, NY
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2016
Honest
great prices and quality work

WS
Wayne S.
Barneveld, NY
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2016 Category: Service
Wayne said they got his vehicle in and out in a day and they do a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 33 in total