Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1790 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.2777769/5Overall Rating 4.2777769/5Overall Rating 4.2777769/5Overall Rating 4.2777769/5rating 4.2777769
Original
Overall Rating 2.08333/5Overall Rating 2.08333/5rating 2.08333rating 2.08333rating 2.08333
93% Would Recommend
100% Business Response
Latest Review 10 minutes ago

Reviews


SP
Sally P.
Homerville, OH
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great and timely service
Always return

WM
William M.
Lecanto, FL
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Tire warranty
With a full road hazard coverage on our tires, it was exchanged promptly and efficiently.

EW
Edward W.
North Olmsted, OH
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Backup warning sensor fix
As usual, the service team at Crestmont Hyundai met or exceeded my expectations. The appointment was easy to book, man at the service desk was helpful and communicative, and the work was completed quickly and correctly.

JC
Janice C.
Strongsville, OH
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Consistent good service
I purchased my 2013 Hyundai at Crestmont 6 years ago. I have used them for all of my service needs and have never been disappointed.
ROBERT A. from Crestmont Hyundai responded on 07/17/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit.


JK
James K.
Wadsworth, OH
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great service
I have serviced my 2011 Sonata at Crestmont since it was purchased new in 2011 and have always received excellent service at fair prices. They are very attentive and give accurate estimates on cost and time it will take to perform service. They always bring possible service needs they find to my attention.
ROBERT A. from Crestmont Hyundai responded on 07/15/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last service. We appreciate you allowing us to handle the service needs on your vehicle for the past 7 years and will continue to work hard to keep your vehicle running at its best!


Verified Customer
Broadview Heights, OH
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great Service
David is great to work with.
ROBERT A. from Crestmont Hyundai responded on 07/13/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


Verified Customer
Hinckley, OH
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Oil Change & Multi-point Inspection
Mission accomplished in short order. Everything was done correctly.
ROBERT A. from Crestmont Hyundai responded on 07/13/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


Verified Customer
Brunswick, OH
2013 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2018 Category: Service
Service needs improvement
Please read comment in first area listed in the review
ROBERT A. from Crestmont Hyundai responded on 07/13/2018

Thank you for the survey and the feedback! We are disappointed that we did not offer a very good service experience for you and I would like to discuss it with you so we can make sure that in the future these issues are resolved. Please contact me at your convenience so that we can resolve this issue.

Robert Anderson
Service Manager
Crestmont Hyundai


DV
Daniel V.
Cleveland, OH
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Real customer care
Fast, friend, and precise!
ROBERT A. from Crestmont Hyundai responded on 07/11/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience focussing on a quality repair in a reasonable timeframe. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit.


MR
Margaret R.
Cleveland, OH
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Oil Change/Tire Rotation
I would like you to send to me coupons on service like the aforementioned Review Title via mail or E-mail.
ROBERT A. from Crestmont Hyundai responded on 07/11/2018

Thank you for the great survey and the feedback. Crestmont Hyundai is working hard to make every visit with us a 5 star experience and this includes quality and value in every service performed. Coupons are always available on our website at Crestmonthyundai.com and we will be happy to check the latest available ones during every visit. We appreciate you allowing us to perform your vehicle's service needs and look forward to your next visit with us!


DD
Denise D.
Brunswick, OH
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Always on top of my service needs!
Dave and the the others always take great care of my service on my car. They are prompt and truthful about what my Sonata needs.
ROBERT A. from Crestmont Hyundai responded on 07/10/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


EA
Elizabeth A.
Strongsville, OH
2015 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Fast, efficient service.
Your employees are cheerful, friendly and efficient. I am very satisfied with the service provided.
ROBERT A. from Crestmont Hyundai responded on 07/10/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


AF
Alan F.
Strongsville, OH
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Good deal
Everyone in service is very friendly and helpful. My family has purchased 4 cars from the dealership since 2014.
ROBERT A. from Crestmont Hyundai responded on 07/10/2018

Thank you for the great survey, the positive feedback and your loyalty to Crestmont Hyundai. Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


DF
Dennis F.
Cleveland, OH
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2018 Category: Service
Service visit
Prompt and courteous
ROBERT A. from Crestmont Hyundai responded on 07/09/2018

Thank you for the good survey. Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are disappointed that we did not reach that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us.


BM
Brian M.
Strongsville, OH
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Excellent
Clean and efficient
ROBERT A. from Crestmont Hyundai responded on 07/09/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during  your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


CD
Charles D.
Solon, OH
2012 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
60,000 mile service
The service manager was both friendly and knowledgeable. His advice helped me to minimize my total cost.
ROBERT A. from Crestmont Hyundai responded on 07/09/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


NP
Nancy P.
Brunswick, OH
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Service man very pleasant to deal with
As above the service man very pleasant to interact with getting the car serviced. Surprised salesman did not approach me about the buy back program!
ROBERT A. from Crestmont Hyundai responded on 07/08/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


JV
Joshua V.
North Royalton, OH
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Great service
As always, the service providers were friendly and kept me in the loop as to other issues or parts that needed to be replaced. Will be back again.
ROBERT A. from Crestmont Hyundai responded on 07/07/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


GG
Gary G.
Medina, OH
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Prompt and Friendly
The service staff is always ready when I arrive, very courteous, and the waiting area is comfortable with plenty of amenities. Usually in and out in less than an hour.
ROBERT A. from Crestmont Hyundai responded on 07/07/2018

Thank you for the great survey and the positive feedback! Crestmont Hyundai is working hard to make every visit with us a 5 star experience and we are pleased that you feel we reached that goal during your last visit. We appreciate you allowing us to handle your vehicle's service needs and look forward to your next visit with us!


BT
Bernadette T.
Cleveland, OH
2016 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/03/2018 Category: Service
Not happy with service
Frustrated that the car had to be taken back for a fifth time for the same problem
ROBERT A. from Crestmont Hyundai responded on 07/06/2018

Thank you for the survey and the feedback! We understand your frustration in this situation and will do everything we can to get this issue resolved. We will be in touch as soon as we have an answer as to why there is still an issue.

Thank you for your patience as we work to determine the current issue.