Overview

Overall Rating 4.98/5Overall Rating 4.98/5Overall Rating 4.98/5Overall Rating 4.98/5rating 4.98

718 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


MP
Mary P.
Palmyra, NY
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Great service
Great service as always.. thanks guys

EE
Eric E.
Walworth, NY
Subaru Forester
Verified
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10/17/2018
Mike and James are outstanding business men!
We scheduled an inspection for my wife's car. Dropped it off night before. Mike found a bad ball joint. He had it fixed and inspected by 4pm. Suggested some future maintenance needs to take care of in near future. They are honest, timely, and take good care of our vehicles. Thanks guys!!!

LD
Lori D.
Walworth, NY
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Oil change
You always do a wonderful job,when I have a appointment I always get right in

AH
Aaron H.
Walworth, NY
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Aaron said that the place is always helpful and has excellent communication.
This review was collected via phone interview by Customer Research Inc.

MJ
Mike J.
Macedon, NY
Buick Verano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Mike said the employees provided excellent service. They kept their promises.
This review was collected via phone interview by Customer Research Inc.

DZ
Debbie Z.
Walworth, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Debbie said her overall experience was excellent. They got her vehicle in, in a timely manner. Their customer service has always been good. They have a good reputation with Mike and the staff, so their schedule is accommodated. Their mechanics are excellent.
This review was collected via phone interview by Customer Research Inc.

DF
Debbie F.
Walworth, NY
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018
THE OWNERS - PERIOD! ! !
Mike and James are the best. Always pleasant and will fit you in at a moments notice if you have a problem. Work always done when promised. Any WOMAN can go there and feel comfortable that you will NOT be taken advantage of regarding what work needs to be done on your vehicle because you are a woman. They are honest and will not try to charge you for something that you do not need. If you think you need something done that only the dealer can do - well think again. They have saved me lots and I mean lots of money on a repair that the dealer said had to be done by them. My only complaint is that I a moving out of state and will not have them anymore! Mike and James, my husband and I will miss you and wish you all the best. We certainly appreciate all the good work you have done for us.

JS
Joe S.
Walworth, NY
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
A Clean Shop Is A Safe Shop.
Easy scheduling, quick and well done service. That is a given here. Take a little time to notice that as busy as they are the shop floors are clean and scrubbed, the parking lot is always clean and debris free, the waiting area is clean & bright. For me one thing rings home every time I have a vehicle serviced, my seat does not have to be readjusted. A small thing but much enjoyed. All to often the little stuff slides while in the pursuit of business. NOT here they truly appreciate your trust in them..

JS
Joe S.
Walworth, NY
Chevrolet Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Help "Daddy my car won't start"
Never a call you want to get. Once AGAIN Crossroads to the rescue. Directed us to a safe reputable tow company "who we can trust"! They got the car from the city to the garage without indecent. The car was an emergency repair DONE in 1 day. We saw how busy they were, but still got my daughters car back on the road. Very much reducing this dad's stress level. Thank you very much.

LF
Larry F.
Walworth, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Spoke with Marie. She said the staff is friendly and polite they do what she needs done quick.
This review was collected via phone interview by Customer Research Inc.

LW
Linda W.
Walworth, NY
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Linda said her vehicle was in and out of service.
This review was collected via phone interview by Customer Research Inc.

CP
Craig P.
Walworth, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Absolutely fabulous customer service
Stopped in on Friday morning to ask Mike how to clear a plugged Air Conditioner drain--they had an open lift and the Highlander was on the lift almost immediately. Mike blew some air in the drain hose and the drain cleared and all is well. Had to dry the carpets over the weekend.

I asked Mike if they had time to change oil and he did and had everything checked out in a little over a half hour-plus pointing out my rear brakes need attention.

Great service and quality work always.

TY
Tom Y.
Walworth, NY
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Tom said that the place has always provided friendly, prompt and excellent service.
This review was collected via phone interview by Customer Research Inc.

BO
Bill O.
Ford F-150
Verified
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09/12/2018
Reliability
These guys are very good at diagnosing problems and know there stuff when it comes to vehicles. I recommend them to anybody that asks about a good place for repairs.

DW
Darlene W.
New York
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Darlene said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

LL
Lori L.
Walworth, NY
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Excellent service
I have been going there for all my service needs. Excellent to work with. Never a problem trying to fit me in. Quick turn around.

RS
Robert S.
Penfield, NY
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Robert said that the place was straightforward, honest and got the job done without over selling it.
This review was collected via phone interview by Customer Research Inc.

DS
Douglas S.
Walworth, NY
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Douglas said each time he goes there, the business treat him very, very well.
This review was collected via phone interview by Customer Research Inc.

DM
Dave M.
Walworth, NY
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Prompt and Professional service
Even though they were busy they completed my scheduled oil change and multi inspection on time.

AL
Annette L.
Marion, NY
GMC Yukon XL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Spoke with Annette's husband. He said the vehicle had to go back in for more work on a problem. He would recommend the business for work.
This review was collected via phone interview by Customer Research Inc.

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