Reviews
AB
Andrew B.
Richmond, VA
Dodge Durango
Verified
Convenient and fast with a free loaner
I’d been putting off an oil change and I finally stopped by Cutshaw Automotive to see if they could squeeze me in. They got my oil change done in a few hours because there were a number of cars in front of me, but the best thing was that they let me drive their loaner car so I could get back to work.
Recommended
JA
JOHN A.
Richmond, VA
Honda Accord Sdn
Verified
Always a good experience!
I can't say enough good about Cutshaw Automotive! No matter what problem I have with my vehicles, Cutshaw figures out what is wrong and fixes it at a reasonable cost. I always come away feeling good and that I have been treated better than fair. They never overcharge and suggest ways to make repairs and service that ultimately saves money. Then there are the friendly guys working there that go above and beyond to make sure you understand the repairs. I can highly recommend them!
Recommended
DI
DAVID I.
Richmond, VA
Honda Accord Sdn
Verified
Great job
Excellent
Recommended
JR
Jewel R.
Richmond, VA
Kia Optima
Verified
Helped me realize someone sold me a car illegally to
Car was already rejected n they pointed out everything that was wrong with the car. Couldn't appreciate them enough All Staff!
Recommended
DW
Deborah W.
Richmond, VA
Honda CR-V
Verified
Deborah said they are efficient and have good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AT
Adrian T.
Richmond, VA
Honda Civic Coupe
Verified
Fast and efficient
These guys know what they’re doing and they treat you right.
Recommended
Verified Customer
Richmond, VA
Acura TL
Verified
Excellent service
I only needed a state inspection However Cutshaw made the process easy and care free.
Recommended
DB
David B.
Richmond, VA
Chevrolet Avalanche
Verified
David said that the staff did everything they said they would, did it right and were courteous. Everything about the experience was wonderful.
Recommended
This review was collected via phone interview by Customer Research Inc.
MK
Muhammad K.
Richmond, VA
Honda Accord Cpe
Verified
Muhammad said the business provided great service.
Recommended
This review was collected via phone interview by Customer Research Inc.
TC
Trevor C.
Richmond, VA
GMC Yukon
Verified
Trevor said the staff was efficient and friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
TB
Talia B.
Richmond, VA
Honda Accord Sdn
Verified
Talia said the business gave her a vehicle service quote that was very costly, compared to what other facilities would charge for the same service.
This review was collected via phone interview by Customer Research Inc.
LC
Leigh C.
Richmond, VA
Subaru Outback
Verified
Leigh said she was at the business for a vehicle inspection. The staff was very quick and polite.
Recommended
This review was collected via phone interview by Customer Research Inc.
GJ
George J.
Richmond, VA
Cadillac Deville
Verified
Spoke with Robert. He said they were fast and convenient. They did not take advantage on the price too bad.
Recommended
This review was collected via phone interview by Customer Research Inc.
AW
Adam W.
Richmond, VA
Mazda Mazda3
Verified
Adam said they got his vehicle fixed.
Recommended
This review was collected via phone interview by Customer Research Inc.
TC
Tasha C.
Richmond, VA
Hyundai Tucson
Verified
Tasha said the service was easy, the staff was communicative and straightforward.
Recommended
This review was collected via phone interview by Customer Research Inc.
EA
Ellen A.
Richmond, VA
Chevrolet Tahoe
Verified
New customer, great experience
Honest people who took the time to talk to me about my car's problems. They only fixed the things that needed to be fixed, and they did the work quickly. I will be back!
Recommended
TG
Thomas G.
Richmond, VA
Mercedes-Benz GLK-Class
Verified
True Professionals
Fit my wife's car in at the last minute on a Saturday for an oil/filter change. I've always used Cutshaw for servicing my Mercedes vehicles since we moved to the Fan, and these guys deliver at an extremely fair value every time. You won't go wrong here. Cheers to Nick for always being the friendly service agent up front every time.
Recommended
CW
Cliff W.
Quinton, VA
Toyota Prius
Verified
Cliff said the facility serviced his vehicle when he needed, and got him out in a timely way.
Recommended
This review was collected via phone interview by Customer Research Inc.
KH
Katie H.
Richmond, VA
Honda Civic Sdn
Verified
Great service!
Friendly service, nice waiting area, and reasonable rates. Love this place!
Recommended
KD
Kayla and Brody D.
Richmond, VA
Ford Fusion
Verified
Just great
My car was making this really weird noise when making sharp turns. I drove Domingo around the block a few times and of course the car would not make the sound. Left the car at the shop and was told the technician had to drive it around 3 different times to recreate the noise. They found out it was a stick stuck somewhere in the body near the steering wheel. I appreciated that they took the time to investigate the issue and didn't just brush me off. Moral of the story...I will always take my car here.
Recommended