Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

990 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 1 day ago

Reviews


AB
Andrew B.
Richmond, VA
Dodge Durango
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05/25/2018
Convenient and fast with a free loaner
I’d been putting off an oil change and I finally stopped by Cutshaw Automotive to see if they could squeeze me in. They got my oil change done in a few hours because there were a number of cars in front of me, but the best thing was that they let me drive their loaner car so I could get back to work.

JA
JOHN A.
Richmond, VA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
Always a good experience!
I can't say enough good about Cutshaw Automotive! No matter what problem I have with my vehicles, Cutshaw figures out what is wrong and fixes it at a reasonable cost. I always come away feeling good and that I have been treated better than fair. They never overcharge and suggest ways to make repairs and service that ultimately saves money. Then there are the friendly guys working there that go above and beyond to make sure you understand the repairs. I can highly recommend them!

DI
DAVID I.
Richmond, VA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Great job
Excellent

JR
Jewel R.
Richmond, VA
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
Helped me realize someone sold me a car illegally to
Car was already rejected n they pointed out everything that was wrong with the car. Couldn't appreciate them enough All Staff!

DW
Deborah W.
Richmond, VA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Deborah said they are efficient and have good service.
This review was collected via phone interview by Customer Research Inc.

AT
Adrian T.
Richmond, VA
Honda Civic Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Fast and efficient
These guys know what they’re doing and they treat you right.

Anonymous avatar
Verified Customer
Richmond, VA
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Excellent service
I only needed a state inspection However Cutshaw made the process easy and care free.

DB
David B.
Richmond, VA
Chevrolet Avalanche
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
David said that the staff did everything they said they would, did it right and were courteous. Everything about the experience was wonderful.
This review was collected via phone interview by Customer Research Inc.

MK
Muhammad K.
Richmond, VA
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Muhammad said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

TC
Trevor C.
Richmond, VA
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Trevor said the staff was efficient and friendly.
This review was collected via phone interview by Customer Research Inc.

TB
Talia B.
Richmond, VA
Honda Accord Sdn
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/05/2018 Category: Service
Talia said the business gave her a vehicle service quote that was very costly, compared to what other facilities would charge for the same service.
This review was collected via phone interview by Customer Research Inc.

LC
Leigh C.
Richmond, VA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Leigh said she was at the business for a vehicle inspection. The staff was very quick and polite.
This review was collected via phone interview by Customer Research Inc.

GJ
George J.
Richmond, VA
Cadillac Deville
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Spoke with Robert. He said they were fast and convenient. They did not take advantage on the price too bad.
This review was collected via phone interview by Customer Research Inc.

AW
Adam W.
Richmond, VA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Adam said they got his vehicle fixed.
This review was collected via phone interview by Customer Research Inc.

TC
Tasha C.
Richmond, VA
Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Tasha said the service was easy, the staff was communicative and straightforward.
This review was collected via phone interview by Customer Research Inc.

EA
Ellen A.
Richmond, VA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
New customer, great experience
Honest people who took the time to talk to me about my car's problems. They only fixed the things that needed to be fixed, and they did the work quickly. I will be back!

TG
Thomas G.
Richmond, VA
Mercedes-Benz GLK-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
True Professionals
Fit my wife's car in at the last minute on a Saturday for an oil/filter change. I've always used Cutshaw for servicing my Mercedes vehicles since we moved to the Fan, and these guys deliver at an extremely fair value every time. You won't go wrong here. Cheers to Nick for always being the friendly service agent up front every time.

CW
Cliff W.
Quinton, VA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Cliff said the facility serviced his vehicle when he needed, and got him out in a timely way.
This review was collected via phone interview by Customer Research Inc.

KH
Katie H.
Richmond, VA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Great service!
Friendly service, nice waiting area, and reasonable rates. Love this place!

KD
Kayla and Brody D.
Richmond, VA
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Just great
My car was making this really weird noise when making sharp turns. I drove Domingo around the block a few times and of course the car would not make the sound. Left the car at the shop and was told the technician had to drive it around 3 different times to recreate the noise. They found out it was a stick stuck somewhere in the body near the steering wheel. I appreciated that they took the time to investigate the issue and didn't just brush me off. Moral of the story...I will always take my car here.