Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1058 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 2 days ago

Reviews


AY
Anna Y.
Richmond, VA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Everyone at Cutshaw does a great job/treats customers well
Everyone here has treated me well. They are very upfront and honest about what the work your car needs. I've taken my car here a few times and have always been treated well. They have email reminders for when service is due on your car and you can track your service history through their online portal.

JC
JOSEPH C.
Richmond, VA
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Very Fair
I have used Cutshaw Automotive several times and have always been treated with fairness.

DD
DAVID D.
Richmond, VA
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
The manpower of Cutshaw Automotive
Never under estimate Cutshaw Automotive! These people go out of their way to accomidate the customer. I have never been disappointed with quality workmanship or service.

KB
Kevin B.
Richmond, VA
Volkswagen Golf GTI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Kevin said the business left the oil cap off the reservoir, but they made it up to him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Richmond, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Nice Guys
Funny nice and professional

Verified Customer
Richmond, VA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Quick and Friendly and Open on Saturday
Came in for a quick inspection. Will make this my go-to shop. Super friendly folks--just a good vibe.

EB
Emily B.
Virginia
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Emily said the business provided good service. However, she said they charged her $15 for a tail light.
This review was collected via phone interview by Customer Research Inc.

SQ
Samatha Q.
Richmond, VA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Samantha said Nick at the business was nice. They got everything done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GM
Greg M.
Richmond, VA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Superb service with a smile
I always have a pleasant experience when visiting Cutshaw Automotive. The crew is always friendly and the service is prompt. I trust these guys. Keep up the great work, fellas.

NN
Nina N.
Richmond, VA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Very helpful and accommodating
Great service! He got me in and out as fast as possible. I appreciated his effort in accommodating me.

LW
Lindsay W.
Franklinton, NC
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Thankful!
Cutshaw was an answer to prayer yesterday. I was traveling out of state with my 3 children when my check engine light began flashing and there was obviously something wrong with my vehicle. Advance Auto diagnosed my problem and referred me to Cutshaw. Although they acknowledged that they had plenty to do, they would fit me in quickly if I brought the parts over from Advance. I nervously drove my car over and they had it fixed and me back on the road in less than an hour and a half. Waiting was easy because they referred me to favorite local breakfast spot, McLean’s. Fantastic customer service, professionalism, quality, and care for fellow man. Thankful!!

AT
Austin T.
Richmond, VA
Oldsmobile Intrigue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Austin said the employees informed him of his vehicles service needs.
This review was collected via phone interview by Customer Research Inc.

KB
Keith B.
Richmond, VA
Jeep Renegade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Keith said the business does good quick work. Customer service is nice.
This review was collected via phone interview by Customer Research Inc.

RV
Robert V.
Richmond, VA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Robert said everything was fine, They gave him great service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

NC
Nick C.
Highland Springs, VA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Nick said he was absolutely pleased with every bit of his experience.
This review was collected via phone interview by Customer Research Inc.

SF
Shane F.
Richmond, VA
Volvo 240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Shane said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

SC
Samuel C.
Richmond, VA
Honda Civic Sdn
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2018 Category: Service
Samuel said the business was supposed to fix a simple problem in a day. The problem turned into four days. He was charged too much money for a problem that is still not fixed. He would recommend the business depending on the work to be done.
This review was collected via phone interview by Customer Research Inc.

HO
Herbert O.
Richmond, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Herbert said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JJ
Jakob J.
Richmond, VA
Dodge Caliber
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Jakob said the business's service was efficient and his vehicle is working great now.
This review was collected via phone interview by Customer Research Inc.

MD
Micheal D.
Richmond, VA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Micheal said the business did a good job.
This review was collected via phone interview by Customer Research Inc.