Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

437 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
South Bend, IN
Ford Explorer
Verified Customer
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02/19/2019
Expert repairs
In and out quickly, usually in one day.

WN
WADELL N.
Ford Expedition
Verified Customer
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02/18/2019
Well I look around town for someone to help with my problem but the guys jump on and not only did it my truck has never ran like this . Hey don't go anywhere and get back around u want the come to the best
Hey they r the best at what they do try 3 others and no success with taking the plugs out but one 1 call and now riding like never before I give them 1000 % congrats on a job well done

MM
MIKE M.
South Bend, IN
GMC Yukon
Verified Customer
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02/14/2019
Trusted
It made my day to take pictures of the classic cars in the shop. I also enjoyed Sophie the beautiful dog you guys have in the shop.

FH
Fred H.
Indiana
Audi Q7
Verified Customer
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02/13/2019 Category: Service
Fred said that Dale's great. He goes there because he feels comfortable, and feels like he's being taken care of. He can have an actual conversation instead of just talking about what's going on with the vehicle. Dale is a good guy who helps people.
This review was collected via phone interview by Customer Research Inc.

LA
LESLIE A.
Chicago, IL
Ford Expedition EL
Verified Customer
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02/08/2019
Service
The trust and professionalism

FS
FRED S.
South Bend, IN
Subaru Outback
Verified Customer
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02/06/2019
Always excellent service.
Dale's service has always been excellent.

CS
CATHY S.
South Bend, IN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019
Speedy service
Dale's got me in and out in a hurry.

DG
DANNY G.
South Bend, IN
Chrysler Aspen
Verified Customer
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01/29/2019
Super
The best service ever

KH
Kelsey H.
South Bend, IN
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
Kelsey said the staff was friendly, helpful and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

SG
SHARON G.
South Bend, IN
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019
Long time customer
A nice, neat, honest shop that does excellent work.

TW
TIM W.
Kalamazoo, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Fantastic Service!
I came in to get snow tires and they were able to get the work done very quickly and professionally.
Honest people doing great work!

CD
CAROL D.
South Bend, IN
Dodge Grand Caravan
Verified Customer
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01/16/2019
Rachel is very friendly and also the staff. A friendly Hello welcomes you to the shop.
No matter the job they always tell you how long it would take to get the job done and also the cost. Been going to them for a very long time. You can count on them to get the job done.

Verified Customer
Mishawaka, IN
Toyota Corolla
Verified Customer
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01/12/2019
Great service
Dale and his staff are professional and friendly.

DF
Dan F.
Plymouth, IN
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Dan said the business delivered his vehicle and the prices was what he was quoted.
This review was collected via phone interview by Customer Research Inc.

DR
DAVE R.
Lakeville, IN
Hyundai Elantra
Verified Customer
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01/04/2019
Friendly and great service.
They are very good at what they do. I have used them numerous times. Definitely will go back when the need arises.

DK
DONALD K.
Berrien Springs, MI
Kia Sportage
Verified Customer
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12/31/2018
The Extra Mile
The staff at Dale’s went the extra mile for me today - New Year’s Eve. I had two tires that I needed installed in order to keep my car in the road. They were busy and ready to go home but decided to help me out in order to keep my vehicle safe and drivable. Thank you!

AT
ANTHONY T.
Granger, IN
Lexus LS 400
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/20/2018
They have misdiagnosed my vehicle twice in a row.
My vehicle has been misdiagnosed twice in a row. To be fair, the first time this happened, they corrected the situation, so I decided to go back. However, I had a mass airflow sensor replaced on 12/20/18, and was informed that my vehicle was running like a champ after the mechanic from Dales’ test drove it. After picking up my vehicle, I drove to Walmart on Portage road. After I completed my shopping, I attempted to drive away in my vehicle, and I noticed it was running rough, moving slow, and the check engine light came on. I am very unhappy with the service I received.

PB
Patti B.
New London, NH
Mazda CX-9
Verified Customer
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12/20/2018 Category: Service
Patti said that the business was good.
This review was collected via phone interview by Customer Research Inc.

SW
Sean W.
South Bend, IN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Sean said that he was happy with the place's service.
This review was collected via phone interview by Customer Research Inc.

WM
WILLIAM M.
South Bend, IN
GMC Sierra 1500
Verified Customer
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12/18/2018
They're honest
They're honest that you don't find any more nowadays that's what I expect they treat me like a friend not a number Rachel the lady that answers the phone it's pretty smart that I like thanks you guys and Merry Christmas Willie