Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

336 Reviews

99% Would Recommend
Latest Review about 13 hours ago

Reviews


JH
JEREMY H.
South Bend, IN
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Did exactly what I asked
Rachel provides service that I requested and had great communication along the way. I will be back.

JH
Jason H.
South Bend, IN
Nissan Frontier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Jason said the staff took care of his needs, he had a good experience with them, and they fixed his vehicle for him.
This review was collected via phone interview by Customer Research Inc.

DM
DAVE M.
South Bend, IN
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Brake Light
Emergency service to repair a brake light problem was handled in a very professional manner. Timely, friendly service.
A sincere thank you.

DM
Donna M.
South Bend, IN
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Donna said everything went fine. The employee at the front desk was knowledgeable and let her know what was going on with her vehicle.
This review was collected via phone interview by Customer Research Inc.

BC
Billy C.
New Carlisle, IN
Chrysler Town & Country
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Billy said the staff were slow at getting the work done.
This review was collected via phone interview by Customer Research Inc.

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Dale N.
South Bend, IN
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Dale said the owner is great. He is really nice and he likes him. He is good to him, he is always informative, he has a nice crew and he is always right. Everything works out well, and he has been going to the business for several years.
This review was collected via phone interview by Customer Research Inc.

AK
ALLEN K.
Mishawaka, IN
Acura TL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2018
No issues
Had multiple issues with my car. All taken care of as they said and for the price quoted

SH
Steve H.
South Bend, IN
Chrysler Pacifica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Spoke with Pat. She said they gave her good service. They have been going there for years.
This review was collected via phone interview by Customer Research Inc.

CM
Chad M.
South Bend, IN
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Chad said he likes this facility.
This review was collected via phone interview by Customer Research Inc.

SR
STEVE R.
South Bend, IN
Pontiac G6
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2018
Did not follow directions
I called in to schedule an oil change, a wobble in left front when applying brakes, and engine light came on. It was going to take a week to get my car in. 2 days later my car died. It was towed in. I received a call from Rachel saying my car was ready it drives perfect and that the mechanic checked out the front end and everything was tight, but I need an oil change according to the mileage. I told Rachel that when I called in the first thing I scheduled to have done was an oil change. I went to pick up my car and found out that they never checked my brakes. I now have to schedule a time to bring back my car and have them do the brakes!!!

JZ
Jerry Z.
South Bend, IN
Pontiac Grand Am
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2018 Category: Service
Jerry said there's nothing wrong, and he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

SH
Sherri H.
South Bend, IN
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Sherri said the service was very convenient. They provided good work and got her in when she needed.
This review was collected via phone interview by Customer Research Inc.

WG
Wes G.
South Bend, IN
Cadillac Brougham
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
Wes said the mechanics provided fine quality work.
This review was collected via phone interview by Customer Research Inc.

RC
RICK C.
South Bend, IN
Buick Park Avenue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Dale's is our 'go to' for vehicle service
Dale and his guys have taken excellent care of us and our car and truck since we came back to the South Bend area several years go. Their location is very convenient for us here in northwest South Bend, and they are always friendly and helpful. I trust their guidance for all of our vehicle maintenance needs.

DH
Darla H.
South Bend, IN
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Darla said everything seems to be working great, it didn't take long to repair and it was a good experience. She's really satisfied.
This review was collected via phone interview by Customer Research Inc.

CO
Cody O.
La Porte, IN
Chevrolet Lumina
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Cody said the staff got his vehicle done and it was a pretty good price.
This review was collected via phone interview by Customer Research Inc.

JK
JOHN K.
South Bend, IN
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
Dale's Service does it again.
Needed a new set of tires for the truck and Dale's had them in stock in a day and the tires mounted the next day.

DD
Dave D.
Granger, IN
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Dave said this business has good service and is convenient.
This review was collected via phone interview by Customer Research Inc.

GJ
Gabrielle J.
Indiana
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Gabrielle said everyone was nice and she felt like a thorough diagnostic was done on her vehicle.
This review was collected via phone interview by Customer Research Inc.

CL
Carl L.
South Bend, IN
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Carl said the mechanic did what he had asked.
This review was collected via phone interview by Customer Research Inc.