We’re truly sorry that your experience was so difficult, and we appreciate you bringing it to our attention. After your visit, we discovered the vehicle was experiencing a low-voltage issue. Once it went back in for calibration, it became clear that the battery needed to be replaced. We were able to work with the insurance company to cover the cost of the new battery and the updated battery tray.
Sometimes unexpected issues can arise post-repair, and we sincerely appreciate your patience while we worked to resolve it. If anything else comes up or you need further assistance, please don’t hesitate to contact me directly. We're here to help and ensure everything is made right.
Richard Romero
General Manager
Cell: 520-631-8656