I purchased my Sno Way plow from Day's about 8 years ago.
Last year my left high beam bulb went our.
I talked to the service guy on the phone and he told me how to replace the headlight myself. To get into the headlight one needs the correct tools or the hands of a small child.
I called back and scheduled an appointment for 1PM Friday, January 26, 2024. I arrived at 12:14 PM and gave my cell phone number to the girl at the counter and advised her to call me if there was any problem. I also said that I had a parking light out on the truck itself and, at 79 years of age, it is easier to have them replace it and the headlight at the same time.
I had a friend pick me up and we went out to lunch. While I was away from their shop my wife received a phone call at our home telling her that the truck was done.
It was now about 3:00 PM and we had gone to my friend's house to review the model trains we were going to take to our upcoming model train show in Rice Lake.
We arrived at Day's about 4:15 PM and they gave me the bill........$575.80!!!!
I received no phone call that they replaced both wiring harnesses on the plow since they only come in pairs and they never told me that their labor rate was $140.00 per hour.
I paid the bill with a credit card for which they charged me $16.74 to use. Having only $220.00 on me I had no choice but to use a credit card. Would you expect a headlight and parking light to cost more than $200.00?
I did not make a fuss because my friend (who is a resident of Bloomer) was with me.
The kicker is that when we went out to the truck the parking light on the truck was not working!
The mechanic came out and told me that was not their fault and that the wiring has a problem. Well, guess what, Day's installed the original wiring to the plow and all I ever do is hook up the plow and unhook the plow. Each year I also put the dielectric grease on the plugs as Days told me to do when I bought the plow.
I am very dissatisfied especially since I looked up the Wisconsin statute which clearly states that "Before a shop starts any repairs whose total price may exceed $50.00, a shop representative shall record the repair authorization on a written repair order under s.ATCP 132.03".
I am hoping that Day's is an honorable company and this can be resolved amicably, but, at this moment I am very leery.
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Last year my left high beam bulb went our.
I talked to the service guy on the phone and he told me how to replace the headlight myself. To get into the headlight one needs the correct tools or the hands of a small child.
I called back and scheduled an appointment for 1PM Friday, January 26, 2024. I arrived at 12:14 PM and gave my cell phone number to the girl at the counter and advised her to call me if there was any problem. I also said that I had a parking light out on the truck itself and, at 79 years of age, it is easier to have them replace it and the headlight at the same time.
I had a friend pick me up and we went out to lunch. While I was away from their shop my wife received a phone call at our home telling her that the truck was done.
It was now about 3:00 PM and we had gone to my friend's house to review the model trains we were going to take to our upcoming model train show in Rice Lake.
We arrived at Day's about 4:15 PM and they gave me the bill........$575.80!!!!
I received no phone call that they replaced both wiring harnesses on the plow since they only come in pairs and they never told me that their labor rate was $140.00 per hour.
I paid the bill with a credit card for which they charged me $16.74 to use. Having only $220.00 on me I had no choice but to use a credit card. Would you expect a headlight and parking light to cost more than $200.00?
I did not make a fuss because my friend (who is a resident of Bloomer) was with me.
The kicker is that when we went out to the truck the parking light on the truck was not working!
The mechanic came out and told me that was not their fault and that the wiring has a problem. Well, guess what, Day's installed the original wiring to the plow and all I ever do is hook up the plow and unhook the plow. Each year I also put the dielectric grease on the plugs as Days told me to do when I bought the plow.
I am very dissatisfied especially since I looked up the Wisconsin statute which clearly states that "Before a shop starts any repairs whose total price may exceed $50.00, a shop representative shall record the repair authorization on a written repair order under s.ATCP 132.03".
I am hoping that Day's is an honorable company and this can be resolved amicably, but, at this moment I am very leery.