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SureCritic / DB Orlando Collision Inc.
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DB Orlando Collision Inc.

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(55 Reviews)
61
Write a Review

Score Details

5 stars
84%
4 stars
<1%
3 stars
7%
2 stars
2%
1 star
6%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores™
2.7
ReScore™ Average
61
Net Promoter Score ®

Business Details

Categories
Contact
(407) 467-5930
Closed
Business Hours

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
2591 N Forsyth Rd Orlando, FL 32807-6448
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DB Orlando Collision Inc.'s Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(55 Reviews)
Write a Review
Recent Reviews
TR
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Timur R.
SUBA WRX Manual
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2023
verified customerVerified Customer
0
Subpar work for overpriced estimates.
First impression the body shop and ladies on the phone were great, but can't say the same for the rest of it. The insurance company and DB estimates were not in line with each other so I need to pay the difference out of pocket. I said sure why not its a Subaru Certified Collison Shop. I need to drop off the vehicle 3 different times. First time was because Front fender had Pinholes in the Paint, The bumper had harsh paint lines dirt in the paint on both doors, parts of the lower fender wasn't painted and parts was overpainted. Second time the techs left grease fingerprints in the interior of car, More pinholes in fender paint,. missing paint on the door, dent was still visible, they managed to get BLACK spray paint on the lower side skirt and lower fender, dirt in paint again in both doors. Glued On foglight bezels lol. half ass install the window trim. They repainted the doors and fender that was what i was told, the lower fender wasn't touched. The colors are off, The hood is OEM paint and whole passenger side was touched by DB and i have 3 different shades of white on the car. They really cared about blending the paint. Which is a joke. No one there has an eye balls to see any of it. They just want to take your money and rush the garage they do and get you out.
General M. from DB Orlando Collision Inc. responded on 11/10/2023 11:25 AM

Thank you for taking the time to provide feedback on your recent experience at our shop. We apologize that your experience was not up to our usual standards, and we appreciate you bringing these issues to our attention.

We understand how frustrating it can be when there are discrepancies between insurance estimates and actual repair costs. Rest assured, we always strive to work with both parties to find a fair and reasonable solution.

We are sorry that your vehicle had to be dropped off multiple times due to various issues. We take great pride in our work, and it is unacceptable that you had to experience the inconvenience of returning for repairs repeatedly.

We apologize for the paint imperfections and other issues that were not addressed during your initial visit. Our team is dedicated to providing quality repairs, and we regret that this was not reflected in your experience.

We assure you that we have taken note of your concerns and are taking steps to ensure that these mistakes do not happen again. We value your trust and will work hard to regain your confidence in our services.

Thank you for choosing our Subaru Certified Collision Shop. We hope to have the opportunity to make things right and provide you with a satisfactory experience in the future.

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