Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

875 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


NC
Nick C.
Rancho Cucamonga, CA
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
Nick said he was happy with the work but not happy with the lack of communication. He dropped the vehicle off and was told he would get a call when it was ready and he never got a call. He drove by the business and noticed the vehicle had not even been moved. He spoke to the staff and they said they would get the service done and he would hear from them in a half hour but an hour and a half later they still had not called him. They did get the vehicle done by closing.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
CA
Jaguar XK
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Chris said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

JH
Jonathan H.
Fontana, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Jonathan said the business was absolutely amazing. They kept him up to date every step of the way and constantly let him know what they were doing. The price was less than what he was originally quoted. He also said they were really trustworthy.
This review was collected via phone interview by Customer Research Inc.

MV
MICHAEL V.
Montclair, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019
More of the same.....
Incredible service
Incredible pricing
Incredible integrity

Verified Customer
CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
F350
Robert and his crew are awesome.I cannot thank them enough.

JL
JILL L.
San Bernardino, CA
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
Great work at reasonable prices. Honest, dependable, reputable.
I have been bringing my car here for about 9 years. I wouldn’t go anywhere else. I travel approximately 24 miles to get there and it’s always worth every minute.b

JS
JUAN S.
Chino, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
Great
Robert like always honesty great work and communication that’s what makes the differents Awsome shop it’s a pleasure for to do business with your shop.Thank You Juan Sánchez

BB
Bob B.
San Dimas, CA
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08/07/2019
Friendly and knowledgable and well equipped
I was recommended today to Robert for an emergency repair on my diesel truck that I had to have on the road immediately..since I used to own a repair shop I had done my diagnosis and had my part with me that many shops frown on but he took me right in and I was on road in 2 hours ..labor rate per hour in line or actually less then other shops and his shop is well equipped with 5 techs butmost important was his friendless and professionalism and honesty which to me is important ..will use him again and will highly recommend ..

EY
ERIC Y.
Rialto, CA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Eric Yeboah
Robert is an awesome guy, very humble and he respects his customers! Very honest guy.

BP
BUFFY P.
Fontana, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Service
Great service as usual.

LE
LAWRENCE E.
Ontario, CA
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Volvo coolant leak
Dealer Alternative corrected the problem at a fair price and completed the job a day sooner than expected. They are honest. I highly recommend them. Don't take my word try them. You have nothing to lose. They guarantee their work. 👍

LE
LAWRENCE E.
Ontario, CA
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019
2013 Jaguar Engine Replacement.
I am very satisfied with the service. They are honest. They did what they said. For less than expected. I urge everyone reading this. If you're looking for a honest and reliable repair shop. Give these guys a try. The owner Robert is always available at the front desk. You can't go wrong with Dealer Alternative. Thank you Robert and staff.

CS
Courtney S.
Lake Elsinore, CA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2019 Category: Service
Courtney said the business was good but this time around, he had to be the one making calls to get updates.
This review was collected via phone interview by Customer Research Inc.

GS
George S.
Claremont, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
George said the staff are complete professionals, timely, and they do superb service.
This review was collected via phone interview by Customer Research Inc.

ST
SCOTT T.
Upland, CA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Always accurate assessment of the problem.
Had a problem with the air conditioning, they said what is was and quoted price and time to be completed. It was completed earlier and for a lot less because it took less time (labor) to fix the problem than they thought it would. Honest company

AW
Amanda W.
CA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019 Category: Service
Amanda said there was a lack of communication. She had to do all the calling.
This review was collected via phone interview by Customer Research Inc.

SG
SEAN G.
Upland, CA
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019
Honest, Fair, Reasonable
I trust my vehicles to Robert. I picked him off good reviews and I have not been disappointed. He is competitively priced, explains things clearly and I trust the shop.

JL
JEFF L.
Claremont, CA
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Awesome
Ride to s great and ac is cold! Great work!!

SD
SAL D.
CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
2005 F350
Robert and team are the best you can count on honest and great work

LZ
Lupe Z.
California
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Lupe said the business got her in right away for quick service. The staff was very friendly and trustworthy.
This review was collected via phone interview by Customer Research Inc.

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