Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

2638 Reviews

ReScore Reviews™ (68)

ReScore
Overall Rating 3.9852982/5Overall Rating 3.9852982/5Overall Rating 3.9852982/5rating 3.9852982rating 3.9852982
Original
Overall Rating 2.1343331/5Overall Rating 2.1343331/5rating 2.1343331rating 2.1343331rating 2.1343331
88% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


Verified Customer
Delray Beach, FL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
September 2018 Service
Fast courteous service. Knowledgable service writers.
Richard T. from Delray Hyundai responded on 09/17/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


MC
Mike C.
Delray Beach, FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Quick and efficient
In at 7:30 out before 9:30
Richard T. from Delray Hyundai responded on 09/17/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


RD
Robert D.
Delray Beach, FL
2014 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
solid polite and punctual
see above
Richard T. from Delray Hyundai responded on 09/17/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


Verified Customer
Boynton Beach, FL
2016 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Basic service center
2 hour oil change
Richard T. from Delray Hyundai responded on 09/15/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


DD
Deborah D.
Boynton Beach, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great Service
Marilynn was the best.
Richard T. from Delray Hyundai responded on 09/15/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


SA
Stanley A.
Highland Beach, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Excellent Dealer Service
Completed on time, car was cleaned and ready to go
Richard T. from Delray Hyundai responded on 09/15/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


JH
Jack H.
Boynton Beach, FL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great service
Daniel Rosen is the best service advisor I have ever felt with. He is so professional and a pleasure to do business with. You are lucky to have him.
Richard T. from Delray Hyundai responded on 09/15/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


ML
Micki L.
Boynton Beach, FL
2014 Hyundai Genesis
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2018 Category: Service
2014 Hyundai Genesis
Loved my car until 2 ys. ago when I heard a noise on acceleration. Car has been in the shop numerous times for weeks on end to no avail.
Richard T. from Delray Hyundai responded on 09/13/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


JT
Joe T.
Delray Beach, FL
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
My Service
Marilena Crispin
Richard T. from Delray Hyundai responded on 09/12/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


RZ
Robert Z.
Las Vegas, NV
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
My Sonata
My trunk latch unexpectedly broke and I couldn't close my trunk. So I went directly to my Hyundai dealer to see if they could at least secure it shut. To my amazement they had the part and fixed it that day fairly quickly considering I just walked in with no appointment. It was a very good experience.
Richard T. from Delray Hyundai responded on 09/10/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


AM
Anny M.
Boynton Beach, FL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Recall service
Alex was a excellent service rep Offered us a ride home and called us when the car was ready It was a real pleasure dealing with such a nice person He is an asset to Hyundai
Richard T. from Delray Hyundai responded on 09/10/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


Verified Customer
Delray Beach, FL
2014 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2018 Category: Service
impossible to reach on the phone
Necessary evil for a recall. Had to drive to dealer to schedule the appt,impossible to reach via phone.
Richard T. from Delray Hyundai responded on 09/10/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


Verified Customer
Delray Beach, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Finished the job right on time
Mr. Rosen was very pleasant and helpful.
Richard T. from Delray Hyundai responded on 09/07/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


RE
Robert E.
Lake Worth, FL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Excellent customer service
From getting service appointment to the attention given I find Delray Hyundai the place to return to.
Richard T. from Delray Hyundai responded on 09/05/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


JW
Janet W.
Boca Raton, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Courteous, efficient, polite
Very pleased with everyone I came in contact with
Richard T. from Delray Hyundai responded on 09/05/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


LN
Lindy N.
Austin, TX
2015 Hyundai Sonata Hyb
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/03/2018 Category: Service
Poor customer service
The experience was extremely unpleasant for me. Very poor customer service.
Richard T. from Delray Hyundai responded on 09/04/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


SL
Suzanne L.
Boca Raton, FL
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
The service and attention I received from manager Richard Thomas and service worker "Jules" was 11 on a scale of 1 to 10
I was made to feel as if my problem was very important and they went out of their way to help me and solve the issue. Mr. Richard Thomas and "Jules" were extremely kind and helpful.
Richard T. from Delray Hyundai responded on 09/04/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


Verified Customer
Boca Raton, FL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Hyundai sante fe
Everybody at Hyundai was very courteous and pleasant to speak with.
Richard T. from Delray Hyundai responded on 09/04/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


CS
Cynthia S.
Boca Raton, FL
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Outstanding Service Experience
Very professional! I always have an exceptional experience when using the service department.
Richard T. from Delray Hyundai responded on 09/04/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230


TP
Timothy P.
Lake Worth, FL
2014 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Good Service
Great experience
Richard T. from Delray Hyundai responded on 09/04/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230