Delray Hyundai

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Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(3,687 Reviews)
5 star
72%
4 star
13%
3 star
5%
2 star
2%
1 star
4%

ReScore Reviews™ (122)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
90% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

FB
Frank B.
Delray Beach, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2020 Category: Service
Friendly staff nice atmosphere
Honesty, on time even the greeter at the drop off was very welcoming,,,,
Recommended
Richard T. from Delray Hyundai responded on 04/06/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

Verified Customer
Vlg Wellingtn, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2020 Category: Service
friendly staff
eager to help
Recommended
Richard T. from Delray Hyundai responded on 04/04/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

JL
Joseph L.
Boynton Beach, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2020 Category: Service
fast service
service writer was well mannered.
Recommended
Richard T. from Delray Hyundai responded on 04/04/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

ED
Emilie D.
Boynton Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020 Category: Service
Excellent staff.
I’m so happy that my misfire issue was resolved. Daniel, Marilena and the assistant service manager have all been so helpful with all my visits. I truly appreciate the time they’ve taken to make sure my vehicle is in proper running condition for the road. Also, your valets and porters are top notch. The two young gentlemen that always greet me with a great attitude & are always polite. They’re the first point of contact for your guests and should be recognized for the work they do. Again, I truly appreciate all this service department has done for me.
Recommended
Richard T. from Delray Hyundai responded on 04/04/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

SF
Stuart F.
Boynton Beach, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020 Category: Service
They went the extra mile
I have a 2016 Hyundai Tucson that from day one hesitated at the start. I took it in to the local Hyundai dealership in Deerfield Beach a couple of times and they could not fix the problem. Finally it got so bad after five years I took it to the Hyundai dealership in Delray. And after investigating and consulting with corporate they figured out the problem And fixed it. No more hesitation after five years. I finally feel like I can pull out confidently from the drive way. Thank you so much! I was ready to trade it in Because I was told in the past there was nothing they could do about it.
Recommended
Richard T. from Delray Hyundai responded on 04/03/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

LC
Louis C.
Boynton Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020 Category: Service
Great experience!
Very friendly and competent staff, overall a great experience!
Recommended
Richard T. from Delray Hyundai responded on 04/03/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

DR
Daniel R.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Tire warranty
I spoke to the service manager and he is warranting the original cars guarantee. Good service
Recommended
Richard T. from Delray Hyundai responded on 04/01/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

DR
Daniel R.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Tire warranty
Good service. Mr Thomas responded promptly to resolve my issue.
Recommended
Richard T. from Delray Hyundai responded on 04/01/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

DR
Daniel R.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Tire warranty
Good service. Thanks
Recommended
Richard T. from Delray Hyundai responded on 04/01/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

DR
Daniel R.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Tire warranty
Spoke to the service manager and he assured me that my issue would be resolved promptly. Thanks for good service after the sale.
Recommended
Richard T. from Delray Hyundai responded on 04/01/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

DR
Daniel R.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Tire warranty
I spoke to the service manager and he's reassured me that the my Hyundai tire warranty will be honored . My service experience at Delray Hyundai service is usually a good one. I'm sure that this was an anomaly. Mr. Thomas has restored my confidence in Hyundai if Delray. Thank you.
Recommended
Richard T. from Delray Hyundai responded on 04/01/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

DR
Daniel R.
Boynton Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Tire warranty
Spoke to the service manager and the problem was resolved. The Delay service team will be replacing our tires under the guarantee.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2020
Tire warranty
We bought our 2018 Hyundai Sonata in early 2018( slightly over 2 years ago). We have brought our car to the Delay service center at the recommended service dates by your service department. We were never once told that we need to rotate our tires every 6000 miles to maintain thetires warranty. We rely on your service department to provide recommendations for when and what the car needs servicing for. Now our tires are bald and need replacing to the tune of $1,000.00. Poor service to say the least! We're not mechanics . So we're relying on your expertise in regards to service. I would appreciate a callback to resolve this issue. If not you can be sure that we will post an extremely negative review about ir experience on as many social media sites wer can find. Sincerely Daniel Rosario. My cell number is 718 451 6398. I will expect a return call promptly.
Richard T. from Delray Hyundai responded on 03/31/2020

We will be reviewing and try to fix your issue!

RK
Ronald K.
Delray Beach, FL
2012 Hyundai Equus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020 Category: Service
Alex Castano, is always ready and willing to help.
PROMPT RELIABLE SERVICE.
Recommended
Richard T. from Delray Hyundai responded on 03/31/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

DA
Douglas A.
Lake Worth, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020 Category: Service
warning light service
service work started quickly and finished on time
Recommended
Richard T. from Delray Hyundai responded on 03/30/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230

Verified Customer
Boca Raton, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020 Category: Service
Alex is the best
troopers under the current situation
Recommended
Richard T. from Delray Hyundai responded on 03/28/2020

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.



Richard Thomas

Service Manager ext 230