Delray Hyundai

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561-265-0000
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Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

2512 Reviews

5 star
70%
4 star
14%
3 star
6%
2 star
3%
1 star
5%

ReScore Reviews™ (66)

ReScore
Overall Rating 3.9545458/5Overall Rating 3.9545458/5Overall Rating 3.9545458/5rating 3.9545458rating 3.9545458
Original
Overall Rating 2.1212106/5Overall Rating 2.1212106/5rating 2.1212106rating 2.1212106rating 2.1212106
88% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews

MR
Mark R.
Boynton Beach, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Great service
Took my car right on time and had me out very quickly
Recommended
Verified Customer
Boca Raton, FL
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2018 Category: Service
Free Coffee & Danish
Free carb loaded breakfast or a short walk to Sandee's for a real breakfast.
Recommended
RICHARD T. from Delray Hyundai responded on 07/16/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

SZ
Stanford Z.
Boynton Beach, FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Excellent Service
Excellent Service from advisor to technicians.
Recommended
RICHARD T. from Delray Hyundai responded on 07/16/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

Verified Customer
Pompano Beach, FL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Excellent customer service
Very pleased with the staff at Hyundai Delrsy Beach.
Recommended
RICHARD T. from Delray Hyundai responded on 07/14/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

F
F.
Boca Raton, FL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Easy to arrange for an appointment. Everything fixed as we discussed. Car very clean after repairs.
Taking my Genesis to Delray Hyundai takes the hassle out of car repairs.
Recommended
RICHARD T. from Delray Hyundai responded on 07/14/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

Verified Customer
Boynton Beach, FL
2014 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/13/2018 Category: Service
Customer service
Need to be consistent with their answers. One advisor wants to help and when you speak to another you get a completely different answer. I understand warranty on cars, but when your product has failed at no fault to the customer why am I stuck dealing with the problem.
RICHARD T. from Delray Hyundai responded on 07/14/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

HP
Herbert P.
Delray Beach, FL
2017 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018 Category: Service
UNABLE TO DETERMINE AC REPAIR
please read my previous comments.
RICHARD T. from Delray Hyundai responded on 07/13/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

Verified Customer
Boynton Beach, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
very nice people
ALWAYS DOES A GOOD JOB
Recommended
RICHARD T. from Delray Hyundai responded on 07/11/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

AK
Arthur K.
Boynton Beach, FL
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
efficient service
Short wait in car. good discussion with service manager. Car returned in two hours. So far all is well.
Recommended
RICHARD T. from Delray Hyundai responded on 07/10/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

LV
Louis V.
Boca Raton, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
My first service
The first service went exceptionally well. My service advisor was very friendly and thorough. Answered my questions. Most important, gave me an accurate estimate of the wait time. I was very pleased overall.
Recommended
RICHARD T. from Delray Hyundai responded on 07/10/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

MP
Mitchel P.
Boynton Beach, FL
2011 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Genesis Service
We dealt with DAN Rosen and was as professional as could be. He made sure the t’s were crossed and the I’s were dotted.

He did what he said he would do and that’s all I ever ask of anyone.

Mitch Porvin
Recommended
RICHARD T. from Delray Hyundai responded on 07/10/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

Verified Customer
Boynton Beach, FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Happy customer
I am a happy customer
Recommended
RICHARD T. from Delray Hyundai responded on 07/10/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

Verified Customer
Boynton Beach, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
responsive and customer friedly
They found the problem, fixed it (washed the car) and was out in less than two hours.
Recommended
RICHARD T. from Delray Hyundai responded on 07/09/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

MS
Melvyn S.
Delray Beach, FL
2015 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Great service
Service is always honest and great
Recommended
RICHARD T. from Delray Hyundai responded on 07/09/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

JN
Jay N.
Boca Raton, FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Great Service
The service advisor was very helpful and made sure the work was completed
Recommended
RICHARD T. from Delray Hyundai responded on 07/07/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

Verified Customer
Boynton Beach, FL
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
A new turn on a dead battery
On Friday, June 29th we were going out for breakfast and had a dead battery. Called AAA for a jump start and was informed that we would need a new battery. On the advice of my bro-in-law (who was having his Genesis serviced today) he said that it was probably covered & that I should definitely bring the car in for a look see. We didn't have an appt. but within 2.5 hrs., we had a new battery installed at NO charge!. It is a leased car and it was covered. That made a believer out of me.
Recommended
RICHARD T. from Delray Hyundai responded on 07/06/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

BB
Barbara B.
Boca Raton, FL
2010 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Great
The service man at Delray Hyundai, Eric, went out of his way to get my car part in and accommodate me.
Recommended
RICHARD T. from Delray Hyundai responded on 07/05/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

Verified Customer
Delray Beach, FL
2012 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2018 Category: Service
Servious Visit
Length of time for servicing - If service is so busy they should spread out the appointment times
In addition when I called to say my battery died and I was getting a boost and could I come in to replace it= I realize it was prior to a holiday however the person that answered was very brusk and said I could come but they might not fix my car
When she spoke to a supervisor I was told to bring the car it
Recommended
RICHARD T. from Delray Hyundai responded on 07/05/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

SK
Stanley K.
Lake Worth, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Stan k
Excellent
Recommended
RICHARD T. from Delray Hyundai responded on 07/05/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com

ED
Edmund D.
Boynton Beach, FL
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Battery
14 mo battery had to be replaced
Recommended
RICHARD T. from Delray Hyundai responded on 07/05/2018

Thank you for your recent review. We welcome any and all feedback and use it to improve the client service experience. We look forward to meeting all of your future service needs.

Richard Thomas

Service Manager

561.265.0000 Ext. 230
richardt@delrayacura.com