We were really surprised to receive this review. I remember this visit very well. He has a conversion van with all the bells and whistles. He had been working on his brakes himself, and parking brake wasn't holding. He was insisting it was in the parking brake pedal mechism. We racked this vehicle, checked the parking brake components in the cab of van. Made sure the ABS system was working properly. It was not what he thought was wrong, and we needed to go further into it. We told him where we thought the problem was, and he didn't want to pay to go any further. He said he would do it himself at home. He has brought all 4 of his vehicles here over the years. We have done multiple things for free for him. He was charged a half hour for checking what he wanted to be checked. It took us alot longer than that. I feel he paid a far amount for all we did for him. This is why its hard to do things for free. Then its expected all the time. We will continue to help people at no charge for minor things, but some things require a check out fee. This was one of those times.