97% Would Recommend
Latest Review 7 days ago
Chad C. on 01/17/2018
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Chad said the staff took care of his vehicle's problem quickly.
Vehicle: Nissan Titan
Category: Service
Service Date: 12/29/2017
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
TIMOTHY S. on 01/12/2018
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"New Radiator"
Did a fine job..
Vehicle: Chevrolet TrailBlazer
Service Date: 01/09/2018
Review Created: 01/12/2018 12:39 PM
Jo H. on 01/12/2018
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Jo said the business is good.
Vehicle: Jeep Commander
Category: Service
Service Date: 01/09/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
John N. on 01/10/2018
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John said he has been going to this business for years and he would recommend this business to others.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 01/05/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
RONALD B. on 01/09/2018
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"They started the vehicle the same day I dropped it off. Unfortunately that meant after noon sometime. I expected it to be seen when I drove it on board the property since I had an "appointment". "
They did a solid review of the problem. However, they were unable to find anything wrong with the transmission. It's problem was it sometimes fails to downshift when you stop. They pointed to some other codes in the computer, possibly the computer it self, and even the radio but advised me to wait until it happens again and do not shut off the car. I'm going to buy that but that advice cost me over 150.00. They did change my oil for only 19.95, a good deal. If the problem happens again, and it will, I'll drive it over there and see what the code reveals. The original transmission re-builder in Alaska figures the problem is a stuck valve that should be easy to repair. I may wait until I get back to Alaska and have them look at it. The problem is just a slight bother at this point.
Vehicle: GMC Canyon
Service Date: 01/03/2018
Review Created: 01/09/2018 12:12 PM
The Dennis A. at Dennis Automotive responded on 01/10/2018

I can certainly understand you frustration with this issue.  If it were a simple stuck valve in the valve body.  The problem is easy to find IF the there is an actual "stuck valve" in the valve body.  Since there are 20+ "valves" AND the problem is intermittent, one does not know which "valve" to repair.  In addition, GM vehicles are good about setting codes for mechanical valve body issues.  There were no transmission related codes in the PCM but there were other electrical and ABS codes stored.  The description of some of these codes indicate potential interference with the transmission operation.  In short, if there were a clear indication on what needed to be repaired it would have been competed under the ATRA guidelines.  ATRA protocol did not kick in in this case because there was no fault found in original transmission builders work.  The offer was made to the customer to re-inspect the vehicle, at no cost to the customer, if the problem reoccurs.

James F. on 01/04/2018
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James said he thought everyone was very competent and also very nice. The work turned out great.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 01/02/2018
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
George L. on 01/02/2018
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George said the technicians at this business were very knowledgeable and able to answer his questions.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 12/14/2017
Review Created: 01/02/2018
This review was collected via phone interview by Customer Research Inc.
Kevin T. on 12/28/2017
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Kevin said he was recommended by someone and it seems to be a very good place. He has complete confidence in them and highly recommends them.
Vehicle: Mercury Sable
Category: Service
Service Date: 12/21/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Louis M. on 12/22/2017
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Louis said he is always satisfied with their work. The pricing is fair and they are honest.
Vehicle: Ford F-150
Category: Service
Service Date: 12/19/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
CINDY W. on 12/21/2017
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"Great service"
Very knowledgeable.
Vehicle: Toyota RAV4
Service Date: 12/21/2017
Review Created: 12/21/2017 09:04 PM
Emily J. on 12/21/2017
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Emily said the business was able to help, but not fix the problem.
Vehicle: Subaru Outback (Natl)
Category: Service
Service Date: 12/13/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
PHILLIP J. on 12/19/2017
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"Timely service "
Awesome as always. Made appointment online and showed up early. They took me in and did a oil change and checked everything on my car. Was out and gone very quickly.
Vehicle: Mazda CX-9
Service Date: 12/18/2017
Review Created: 12/19/2017 07:01 AM
PHILLIP J. on 12/16/2017
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"They fix it right the first time all the time"
Great work and people.
Vehicle: Dodge Pickup
Service Date: 12/14/2017
Review Created: 12/16/2017 08:04 AM
Joshua O. on 12/14/2017
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Joshua said the business is great and he's happy with the service.
Vehicle: Chevrolet Aveo
Category: Service
Service Date: 12/08/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Keith P. on 12/13/2017
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Keith said the staff are up front and honest. They do satisfactory work.
Vehicle: Toyota Corolla
Category: Service
Service Date: 12/12/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
Peter S. on 12/12/2017
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Peter said the business was really good.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 12/07/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
Mike F. on 12/12/2017
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Spoke with Elizabeth. She said the staff was helpful. They appeared honest. They were quick with the response time.
Vehicle: Honda Odyssey
Category: Service
Service Date: 12/07/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
EDWARD M. on 12/11/2017
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"Pay cash no matter where you get your car fixed (if you can)."
At first I really thought they were going to rip me off by padding the repair bill. It turned out that that is not the case with Dennis Automotive, even though the repair bill was high and much higher than expected. That was due to my past experience with other car repair people. My partner paid with cash and they were very nice to us.
Vehicle: Ford Ranger
Service Date: 12/08/2017
Review Created: 12/11/2017 12:47 PM
TOM JR. N. on 12/11/2017
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"Excellent Emeergency Service"
My wife's car would not start on a cold Friday Morning. I went to her rescue and jump started her car. I immediately took it to Dennis Automotive and had them check the battery. It tested low. I had a new battery and was out of the shop within one hour. Great service and greater results! You can depend on Dennis Automotive when you really need them! Tom in River Ridge
Vehicle: Honda CR-V
Service Date: 12/08/2017
Review Created: 12/11/2017 05:59 AM
Louis R. on 11/24/2017
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Louis said the staff did a good job on his vehicle. They were straightforward and they did not try to get over on him. He appreciates the service he received and he will go back to this business for service in the future.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 11/20/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
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