BUYERS BEWARE (especially out of state)! In short, this dealership sells vehicles for MSRP and offers competitive pricing to entice buyers into entering into a contract with them. Once they have your deposit and your vehicle arrives, nothing can be done electronically. Anyone who is going to be on the loan must travel and sign everything IN PERSON. Additionally, you are required to finance through one of their preferred lenders and pay an inflated interest rate (on average 2 points higher than your qualifying rate) So actually, you do not pay less for the vehicle, you just pay it in interest rather than principal. Just a less transparent, or deceptive, way of tacking on an addendum. Additionally, they require you to keep your financing for at least seven months. All of this is called predatory lending, and it’s illegal and deceptive. If you express concerns or ask questions about these tactic, sales management just talks over you, interrupts, lets you know you’re wrong, and then will pull the deal because they “want to avoid receiving a poor survey returned from GM.” We had sold our vehicle (2021 Chevy Tahoe Z71) as soon as our new vehicle was delivered. So at the point of writing this review, our family of six with four small children are left without a vehicle. With the current market, it’s almost impossible to find an alternative option and it takes months to order. And, this dealership could care less about the position they put our family in or that their customer service was lacking in this transaction, or any, because they’ll turn around and sell what was suppose to be our vehicle, tomorrow. Customer service is about transparency, listening and hearing your customers, and general caring. This dealership has none of those qualities. Since we were not given the opportunity to fill out a survey with GM regarding our experience, I will be filing a complaint with the BBB, Idaho Office of the Attorney General as well as a complaint with GM.
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