Diamond State Auto Of Wilmington


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

41 Reviews

93% Would Recommend
Latest Review 1 day ago
Anthony K. on 04/19/2018
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Anthony said the facility did a great job and his brakes work great.
Vehicle: Mercury Milan
Category: Service
Service Date: 04/13/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Greg V. on 03/29/2018
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Greg said the business over charged him for an oil change and filter change.
Vehicle: Ram 1500
Category: Service
Service Date: 03/28/2018
Review Created: 03/29/2018
This review was collected via phone interview by Customer Research Inc.
Audrey C. on 03/26/2018
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Audrey said the business was quick, efficient, and it did a really good job.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 03/23/2018
Review Created: 03/26/2018
This review was collected via phone interview by Customer Research Inc.
Tee W. on 03/14/2018
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Tee said her vehicle is fixed.
Vehicle: BMW 528i
Category: Service
Service Date: 03/02/2018
Review Created: 03/14/2018
This review was collected via phone interview by Customer Research Inc.
Carly S. on 03/10/2018
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Carly said she would recommend this business for service.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 03/09/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
John Y. on 03/02/2018
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"An auto repair shop you can trust"
I brought my wife's van into the shop thinking something was wrong with the transmission. Dominick diagnosed that it was not the transmission, but that an ignition coil had failed. While still a big job to replace the coil it saved me thousands of dollars not having to replace the transmission. Great work! I will continue using Diamond State Auto for all my service needs.
Vehicle: Toyota Sienna
Service Date: 02/28/2018
Review Created: 03/02/2018 02:54 AM
Lante M. on 02/03/2018
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Lante said the employees didn't get back to him about his vehicle in a timely manner, and the service was rushed.
Vehicle: Ford F-150
Category: Service
Service Date: 02/02/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Greg D. on 01/31/2018
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Greg said he likes the business.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 01/30/2018
Review Created: 01/31/2018
This review was collected via phone interview by Customer Research Inc.
Tara C. on 01/24/2018
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Tara said her experience with this business was very good, but it took them 3 weeks to repair her vehicle.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 12/29/2017
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Stephanie T. on 01/23/2018
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Stephanie said the overall experience was good. Dominik was straight forward and he did not give her the run around. He was very efficient.
Vehicle: Lexus RX 330
Category: Service
Service Date: 01/19/2018
Review Created: 01/23/2018
This review was collected via phone interview by Customer Research Inc.
Sarah I. on 01/17/2018
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Sarah said the staff provided great customer service.
Vehicle: Ford Taurus
Category: Service
Service Date: 01/09/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Brian S. on 01/16/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Loose lug nuts"
I had four new tires put on at this place. After a few days my daughters car developed a thump when driving. I checked the tires and found all twenty (20) jug nuts loose to the point that some came off with half a turn. Two of the lug nut studs were stripped. The mechanic didn’t tell me that they were stripped. the safety and the life of my daughter was in this mechanics hands. HE FAILED MISERABLY! THIS ESTABLISHMENT WILL NEVER GET MY BUSINESS AGAIN! CONSUMER BEWARE!
Service Date: 01/03/2018
Review Created: 01/16/2018 01:56 PM
Anthony K. on 01/15/2018
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Anthony said the staff know what they're doing, and they kept him updated along the way.
Vehicle: Mercury Milan
Category: Service
Service Date: 01/05/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Amy W. on 01/13/2018
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"Just go over and beyond every time!!!"
Always are doing whatever it takes!!!
Thanks Dominick!
Vehicle: Volvo S60
Service Date: 01/12/2018
Review Created: 01/13/2018 08:31 AM
Autumn F. on 01/13/2018
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Autumn said the employee was very personable. He explained what needed to be done on the vehicle before he started the work.
Vehicle: Kia Sportage
Category: Service
Service Date: 01/12/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Amy W. on 01/11/2018
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"Diamond state auto of Delaware is a class act!!!"
You are treated well when you take your car here- they go over and beyond-Dominick - always willing to do anything to make things betters and always honest and up front!!! I tell everyone I know to take their car here!!!!
Review Created: 01/11/2018 08:08 AM
John H. on 01/11/2018
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John said the overall experience with the business was great, and he would recommend them.
Vehicle: BMW 323i
Category: Service
Service Date: 01/09/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Meghann R. on 01/03/2018
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Meghann said the staff was very knowledgeable with what was wrong with her vehicle. They told her what needed to be fixed. She stated she thought they did a great job until her check engine light came back on. They were quick and efficient. She is just concerned that her issue was not completely fixed and she doesn't have another $500 to do the work again.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 12/27/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Auto Of Wilmington responded on 01/08/2018

Hi Meghann, sorry to hear your check engine light is back on. Your spouse came back with your vehicle for me to scan your diagnostic trouble codes. The current trouble code in your vehicle is not related to your recent repair. I was informed by your spouse it is a recurring code from a previous misdiagnosis by another technician. To resolve this issue please call to set up an appointment for a diagnosis.

Sincerely,

 
Dominick Romano

Manager

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 

Brad O. on 12/21/2017
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Brad said the staff did a good job. They forgot to put a clamp on and he had to take his vehicle back for them to fix it.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 12/13/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Holly M. on 12/19/2017
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Holly said they are honest.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 12/13/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 41 in total