Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

545 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago

Reviews


JC
JON C.
Wilmington, DE
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Honest, trustworthy service
Went to Ponte’s for the first time based on a recommendation. Was tired of overpaying at the big name shop. Communication was excellent, and never felt like I was being oversold or talked down to. Will definitely be back. Thank you!

Verified Customer
Wilmington, DE
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Easy to schedule. Reasonable prices.
Need to remind to reactivate auto lights bsm and wipers. Can be dangerous to assume bsm is on when it has been turned off

LT
LINDA T.
Wilmington, DE
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Five star!
Friendly, efficient, gets work done well and on time scheduled.

RW
ROGER W.
Wilmington, DE
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Routine Service
With appointment. Service was prompt and friendly.

Verified Customer
Talleyville, DE
Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
you do what you say
and you do it well

Verified Customer
Wilmington, DE
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Great Service!
I've been going to Ponte's for car repair for over 10 years. Very friendly, always exceptional service! Very trustworthy! I recommend Ponte's to all my friends for exception service!

PK
PETE K.
Wilmington, DE
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Great service
I've been going to Pointe's for years and never disappointed with the service on my vehicles or at the desk. Job is done right the first time, and solid answers to questions about repairs or bill.

KK
Kathy K.
Wilmington, DE
Lexus GX 470
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Kathy said the business did good work, however they did not call when the vehicle was completed.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 10/29/2018

Hi Kathy,
We are sorry we missed calling you when the vehicle was finished. Thanks for reminding us. 
Jim Ponte


CR
Carol R.
Wilmington, DE
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Carol said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

MN
Maryann N.
Wilmington, DE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Maryann said that this business is always excellent, all the way around. She recommends them.
This review was collected via phone interview by Customer Research Inc.

RD
Ron D.
Newark, DE
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Ron said the guys are great and he has had no problems.
This review was collected via phone interview by Customer Research Inc.

JK
JIM K.
Wilmington, DE
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
We trust Ponte for years.
We have twice a year check-up. Ponte sends reminders. Thanks!

GB
GERRY B.
Wilmington, DE
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Service and squealing brakes
Once again, a pleasing experience at Ponte's Auto Care. Friendly staff ready and willing to drive customers home and pick up if need be. Just a short visit and a clean, comfortable area awaits where the coffee is always hot. Thanks guys, it is always a pleasure.

WP
WAYNE P.
Wilmington, DE
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Dependable and Fair
Always pleasant to work with, whether it's routine service or major service or repair. Options are presented up front and it's up to you to make the final decision !

KO
Kevin O.
Chadds Ford, PA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Kevin said the staff got back to him with the answers to his questions. The service they provided was good.
This review was collected via phone interview by Customer Research Inc.

AS
Andrea S.
New Castle, DE
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Andrea said the business was fabulous, they were on time with the repair work, they were thorough and also trustworthy.
This review was collected via phone interview by Customer Research Inc.

RN
Richard N.
Wilmington, DE
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Richard said every time he goes there the staff do what he feels is needed and without anything extra, he just got some tires and they are suburb. He is quite happy and he enjoyed doing business there.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 09/28/2018

Richard, Thanks so much for the kind words! Jim Ponte 


HM
Helena M.
Elkton, MD
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Helena said this business does a good job and they do not over charge.
This review was collected via phone interview by Customer Research Inc.

DW
Donald W.
Avondale, PA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Donald said this business's staff is always courteous, responsive and cost-effective.
This review was collected via phone interview by Customer Research Inc.

BZ
BONNIE Z.
Wilmington, DE
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Suberb service..as always
Reliable service, knowledgeable mechanics, extremely accommodating. Well run organization.