Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

528 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 4 days ago

Reviews


HM
Helena M.
Elkton, MD
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Helena said this business does a good job and they do not over charge.
This review was collected via phone interview by Customer Research Inc.

DW
Donald W.
Avondale, PA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Donald said this business's staff is always courteous, responsive and cost-effective.
This review was collected via phone interview by Customer Research Inc.

BZ
BONNIE Z.
Wilmington, DE
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Suberb service..as always
Reliable service, knowledgeable mechanics, extremely accommodating. Well run organization.

BD
Beverly D.
Wilmington, DE
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Beverly said they do excellent work.
This review was collected via phone interview by Customer Research Inc.

RP
Rick P.
Newark, DE
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Rick said he always gets great service.
This review was collected via phone interview by Customer Research Inc.

TB
Tia B.
Wilmington, DE
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Tia said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

TS
Ted S.
Wilmington, DE
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Ted said that everything went just fine at this business. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

SD
Shayna D.
Wilmington, DE
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Shayna said the staff is extremely friendly and she can trust them.
This review was collected via phone interview by Customer Research Inc.

EW
Edward W.
Wilmington, DE
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Edward said the staff are really good at their jobs. They are very polite and anxious to please.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Talleyville, DE
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018
Pontes Auto Care
Very nice and professional
Jim P. from Ponte's Auto Care responded on 08/17/2018

MC, Thank you for the kind words.


KK
Kathy K.
Wilmington, DE
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Kathy said that she trusts the place.
This review was collected via phone interview by Customer Research Inc.

KD
Kim D.
Wilmington, DE
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Kim said she likes the customer service and she trusts them.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 08/17/2018

Kim, Thank you for putting your trust in us.


MM
Mary M.
Wilmington, DE
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Mary said the business had good customer service.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 08/02/2018

Thanks Mary for the kind words!


LS
Lester S.
Wilmington, DE
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Lester said the staff is very honest, very thorough and he is happy with the results.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 08/02/2018

Lester, We appericate the kind words and thanks again!


TM
Theodore M.
Wilmington, DE
Lexus ES 300 Luxury Sport Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Jackie. She said the technicians are really good. They are very professional and honest.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 07/25/2018

Hi Jackie,
Thank you so much for the kind words from all of us at Ponte's


MM
MARILYN M.
Wilmington, DE
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
typical visit....excellent!
Chris & Mark at the front desk do a great job. Always courteous. professional and explain what/why service was provided. Fair pricing. great service. Four stars!
Jim P. from Ponte's Auto Care responded on 07/25/2018

Greetings Marilyn, 
As a long time client we love hearing from you.
Thanks again!


BW
BOB W.
Wilmington, DE
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
our 2008 santa fe
Not done nailing the problem down completely yet. Have to drive a little more with the dye in the oil to pinpoint where the leak is for sure but I appreciate the thorough approach demonstrated the times we have used Ponte's.
Jim P. from Ponte's Auto Care responded on 08/02/2018

Hi Bob, Thanks for the understanding with our approach to finding your oil leak as we have found this to be the best method for positive results.


BW
BOB W.
Wilmington, DE
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
santa fe and ford
knowledgeable and thorough

KR
KATHY R.
Wilmington, DE
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
Excellent effort in getting dealer to honor warranty!
Our certified pre-owned Honda needed drive train repairs but the dealer who sold us the car was dragging his feet. We had to delay a vacation/drive from the east coast to CO for over a week to get this straightened out and get the car repaired (by another Honda dealer). Mark and Chris at Ponte's were persistent in working through the details with Honda and making sure we got the car back when we needed it. Chris also provide great support at the start of the original trip when we started sensing that something was wrong with the car. He recommended steps to determine whether the car needed immediate attention. We followed his guidance and avoided a potentially dangerous failure at highway speeds!
Jim P. from Ponte's Auto Care responded on 07/17/2018

Hi Kathy,
All of us at Ponte's Auto Care thank you for the kind words! Our gaol is to give our clients the best possible service.


FF
Francis F.
Wilmington, DE
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Francis said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.