Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

567 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 2 days ago

Reviews


JU
JOE U.
Wilmington, DE
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Long Term Customer
Ponte's continues to deliver valuable service @ reasonable prices.

BW
Blondebor W.
Wilmington, DE
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Blondebor said she was completely satisfied. They took care of everything in a timely manner. Everyone there was really nice to her. They forgot to put the sticker on her invoice that her vehicle is warranted.
This review was collected via phone interview by Customer Research Inc.

ST
Suzanne T.
Wilmington, DE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Suzanne said the business does quick, thorough work. They are very knowledgeable and she appreciates that.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wilmington, DE
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Brake Job
Called a week before and was told I could pick ANY day to get brakes for our Jeep Wrangler. Great customer service and vehicle was done well before our anticipated time.

EM
ED M.
Wilmington, DE
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Mark and Chris are the Best!
Good service as usual!

Verified Customer
Wilmington, DE
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2019
Quality and friendly service
It took a little more time than I would have hoped but service and communication were the usual high quality

JC
JACK C.
Wilmington, DE
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Great service
The service included what I requested. Work was completed when promised and was done professionally.

WP
WAYNE P.
Wilmington, DE
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Exceeds expectations
Under promise and over deliver is the motto Ponte’s lives by!
Jim P. from Ponte's Auto Care responded on 01/18/2019

Wayne, Thank you so much for the kind words!


JU
JOE U.
Wilmington, DE
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
long time customer
Our Family completely trusts Ponte's with all our auto needs.

EC
ED C.
Wilmington, DE
Lexus RX 400h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Always outstanding service
As always, the staff and mechanics at Ponte's went the extra mile to make certain that my vehicle was ready for a long trip. Thanks, Guys!
Jim P. from Ponte's Auto Care responded on 01/09/2019

Hi Ed,
it's a pleasure serving our clients. We will continue to improve our quailty of service. Thanks for the kind words. Jim & Crew.


JM
Jean M.
Wilmington, DE
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Jean said they were very efficient, the price was right and they were very friendly. He said the service was terrific.
This review was collected via phone interview by Customer Research Inc.

MN
Maryann N.
Wilmington, DE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Maryann said she would not go to any other business for service.
This review was collected via phone interview by Customer Research Inc.

ZB
Zach B.
Wilmington, DE
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Zach said the business does quick work at cheaper prices.
This review was collected via phone interview by Customer Research Inc.

RM
RON M.
Wilmington, DE
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Excellent service, as usual !!!
This visit was for a routine oil change, tire rotation and safety check. As usual, the service was prompt, perfect, and exceptional. Mark and Chris (the face of Ponte's) were their usual professional selves! Guess this is why we continue to trust our vehicles with Jim and his crew (over 30+ years now)!
.... Ron and Mollie Makar
Jim P. from Ponte's Auto Care responded on 12/31/2018
We thank you so much for instilling your trust in us and we will continue to provide our clients the quailty of service they expect.
Thank you again Ron & Mollie! 

EF
Edgar F.
Wilmington, DE
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Edgar said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

IM
ISABELL M.
Wilmington, DE
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
excellent
very good

JC
JACK C.
Wilmington, DE
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Great work
Very thorough work on the truck and they stand behind what they do.
Jim P. from Ponte's Auto Care responded on 12/20/2018

Jack,
Thanks for giving us the opportunity to service your Vehicles.
Happy Holidays from all of us at Ponte's.


RF
RONALD F.
Wilmington, DE
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Efficient and caring.
As I said above, what I like about Ponte's is that everyone we deal with is considerate and efficient. You pull our old car together again, and since we're very attached to this 1997 Honda, we are really glad that you seem to love her as much as we do.
Jim P. from Ponte's Auto Care responded on 12/21/2018
Ronald,
Thanks for the having confidence in us. Happy Holiday!
Jim Ponte & Staff

Verified Customer
Wilmington, DE
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Great Service
Identified problem and repaired promptly

EW
Edward W.
Wilmington, DE
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Edward said he was content with his service. Mark and Crystal had his vehicle in and out for service.
This review was collected via phone interview by Customer Research Inc.