Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

511 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 2 days ago

Reviews


BW
BOB W.
Wilmington, DE
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
santa fe and ford
knowledgeable and thorough

KR
KATHY R.
Wilmington, DE
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
Excellent effort in getting dealer to honor warranty!
Our certified pre-owned Honda needed drive train repairs but the dealer who sold us the car was dragging his feet. We had to delay a vacation/drive from the east coast to CO for over a week to get this straightened out and get the car repaired (by another Honda dealer). Mark and Chris at Ponte's were persistent in working through the details with Honda and making sure we got the car back when we needed it. Chris also provide great support at the start of the original trip when we started sensing that something was wrong with the car. He recommended steps to determine whether the car needed immediate attention. We followed his guidance and avoided a potentially dangerous failure at highway speeds!
Jim P. from Ponte's Auto Care responded on 07/17/2018

Hi Kathy,
All of us at Ponte's Auto Care thank you for the kind words! Our gaol is to give our clients the best possible service.


FF
Francis F.
Wilmington, DE
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Francis said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Wilmington, DE
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
David said he trusts the employees. They communicated well.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Wilmington, DE
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
James said, this business provides very good service for a good price and they have good communication.
This review was collected via phone interview by Customer Research Inc.

IM
Isabell M.
Wilmington, DE
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Isabell said they did good work and they were very accommodating.
This review was collected via phone interview by Customer Research Inc.

AK
Amy K.
Wilmington, DE
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Amy said the business knew what they were doing. The service was also quick and affordable.
This review was collected via phone interview by Customer Research Inc.

BJ
Bridget J.
Wilmington, DE
Mercedes-Benz C280
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Bridget said the business does a good job on her vehicle and they are nice and she is comfortable there. They do really good work, Chris is an awesome guy.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 06/19/2018

Hi Bridget,
Thanks for the kind words!
Jim


MJ
Marie J.
Wilmington, DE
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Marie said she was happy with what they did.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 06/14/2018

Hi Marie, thank you so much for the kind words.
Jim


JL
Jeff L.
New Castle, DE
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Jeff said the work was done for a good price and it was done on time.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 06/14/2018

Hi Jeff,
Our team thanks you for your positive feed back.
Jim 


MH
Michele H.
Wilmington, DE
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Michele said the staff were accurate and they tell her what's needed on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 06/14/2018

Hi Michele,
Thanks so much for your kind words.
Jim


EL
Eileen L.
Wilmington, DE
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Eileen said they always take good care of her.
This review was collected via phone interview by Customer Research Inc.
Jim P. from Ponte's Auto Care responded on 06/14/2018

Hi Eileen,
Our team thanks you.
Jim


EG
Elizabeth G.
Delaware
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Elizabeth said the business was up front with her about the repair work, they were friendly and she also said she received prompt service.
This review was collected via phone interview by Customer Research Inc.

LG
Larry G.
Wilmington, DE
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Larry said the business provides pretty good service.
This review was collected via phone interview by Customer Research Inc.

MH
Murray H.
Wilmington, DE
Lexus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Murray said the staff members at the facility are great. They only did what needed to be done.
This review was collected via phone interview by Customer Research Inc.

BL
Barbara L.
Wilmington, DE
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Barbara said she has used this business for many years. She trusts the service provided.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Wilmington, DE
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
David said the employees were very polite. They completed service on time.
This review was collected via phone interview by Customer Research Inc.

GD
Gerald D.
Wilmington, DE
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Gerald said everything about his experience at the business was good, and staff member, Mark, is very helpful whenever he calls there.
This review was collected via phone interview by Customer Research Inc.

KJ
Kent J.
Wilmington, DE
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Kent said the staff at this business was definitely very friendly and very helpful. He had a great experience. . The service was great.
This review was collected via phone interview by Customer Research Inc.

JG
Jane G.
Wilmington, DE
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Jane said the facility always do a great job for her.
This review was collected via phone interview by Customer Research Inc.