Diamond State Auto Of Wilmington

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

56 Reviews

93% Would Recommend
Latest Review 2 months ago

Reviews


JY
John Y.
Claymont, DE
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018
An auto repair shop you can trust
I brought my wife's van into the shop thinking something was wrong with the transmission. Dominick diagnosed that it was not the transmission, but that an ignition coil had failed. While still a big job to replace the coil it saved me thousands of dollars not having to replace the transmission. Great work! I will continue using Diamond State Auto for all my service needs.

LM
Lante M.
New Castle, DE
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/03/2018 Category: Service
Lante said the employees didn't get back to him about his vehicle in a timely manner, and the service was rushed.
This review was collected via phone interview by Customer Research Inc.

GD
Greg D.
Wilmington, DE
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018 Category: Service
Greg said he likes the business.
This review was collected via phone interview by Customer Research Inc.

TC
Tara C.
Wilmington, DE
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Tara said her experience with this business was very good, but it took them 3 weeks to repair her vehicle.
This review was collected via phone interview by Customer Research Inc.

ST
Stephanie T.
Newark, DE
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
Stephanie said the overall experience was good. Dominik was straight forward and he did not give her the run around. He was very efficient.
This review was collected via phone interview by Customer Research Inc.

SI
Sarah I.
Wilmington, DE
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Sarah said the staff provided great customer service.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
Wilmington, DE
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2018
Loose lug nuts
I had four new tires put on at this place. After a few days my daughters car developed a thump when driving. I checked the tires and found all twenty (20) jug nuts loose to the point that some came off with half a turn. Two of the lug nut studs were stripped. The mechanic didn’t tell me that they were stripped. the safety and the life of my daughter was in this mechanics hands. HE FAILED MISERABLY! THIS ESTABLISHMENT WILL NEVER GET MY BUSINESS AGAIN! CONSUMER BEWARE!

AK
Anthony K.
Wilmington, DE
Mercury Milan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Anthony said the staff know what they're doing, and they kept him updated along the way.
This review was collected via phone interview by Customer Research Inc.

AW
Amy W.
Wilmington, DE
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018
Just go over and beyond every time!!!
Always are doing whatever it takes!!!
Thanks Dominick!

AF
Autumn F.
Wilmington, DE
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Autumn said the employee was very personable. He explained what needed to be done on the vehicle before he started the work.
This review was collected via phone interview by Customer Research Inc.

AW
Amy W.
Wilmington, DE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Diamond state auto of Delaware is a class act!!!
You are treated well when you take your car here- they go over and beyond-Dominick - always willing to do anything to make things betters and always honest and up front!!! I tell everyone I know to take their car here!!!!

JH
John H.
Wilmington, DE
BMW 323i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
John said the overall experience with the business was great, and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

MR
Meghann R.
Wilmington, DE
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Meghann said the staff was very knowledgeable with what was wrong with her vehicle. They told her what needed to be fixed. She stated she thought they did a great job until her check engine light came back on. They were quick and efficient. She is just concerned that her issue was not completely fixed and she doesn't have another $500 to do the work again.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 01/08/2018

Hi Meghann, sorry to hear your check engine light is back on. Your spouse came back with your vehicle for me to scan your diagnostic trouble codes. The current trouble code in your vehicle is not related to your recent repair. I was informed by your spouse it is a recurring code from a previous misdiagnosis by another technician. To resolve this issue please call to set up an appointment for a diagnosis.

Sincerely,

 
Dominick Romano

Manager

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


BO
Brad O.
Wilmington, DE
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Brad said the staff did a good job. They forgot to put a clamp on and he had to take his vehicle back for them to fix it.
This review was collected via phone interview by Customer Research Inc.

HM
Holly M.
Wilmington, DE
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Holly said they are honest.
This review was collected via phone interview by Customer Research Inc.

RD
Rebecca D.
Claymont, DE
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017
Extremely knowledgeable and very professional
After a misdiagnosis by another business and thinking my car was done. Diamond State automotive was able to quickly diagnosis and fix the issues my car was having. Extremely knowledgeable and very professional. Would highly recommend and use again!

MW
Mike W.
Wilmington, DE
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017
Great service, knowledge and communication!
This is my third vehicle the guys at Diamond State have worked on. It’s always a pleasure to have a knowledgeable and reliable mechanic close by. This is the first shop I’ve been to in a long time, where I feel confident in the work being done and what they tell me is the truth. This is a great local business and I recommend it to anyone who needs car or truck repair.

SR
Stephen R.
Wilmington, DE
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017 Category: Service
Stephen said this business was timely and affordable. They were on top of it.
This review was collected via phone interview by Customer Research Inc.

NY
Nadiya Y.
Wilmington, DE
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017 Category: Service
Nadiya said the staff were very polite. They gave her different options to repair her vehicle and she thanked them for it.
This review was collected via phone interview by Customer Research Inc.

PO
Paige O.
Wilmington, DE
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Paige said the staff did a really good job. They are very professional and nice.
This review was collected via phone interview by Customer Research Inc.

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