Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

50 Reviews

92% Would Recommend
Latest Review 7 days ago

Reviews


BS
Brian S.
Wilmington, DE
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2018
Loose lug nuts
I had four new tires put on at this place. After a few days my daughters car developed a thump when driving. I checked the tires and found all twenty (20) jug nuts loose to the point that some came off with half a turn. Two of the lug nut studs were stripped. The mechanic didn’t tell me that they were stripped. the safety and the life of my daughter was in this mechanics hands. HE FAILED MISERABLY! THIS ESTABLISHMENT WILL NEVER GET MY BUSINESS AGAIN! CONSUMER BEWARE!

AK
Anthony K.
Wilmington, DE
Mercury Milan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Anthony said the staff know what they're doing, and they kept him updated along the way.
This review was collected via phone interview by Customer Research Inc.

AW
Amy W.
Wilmington, DE
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018
Just go over and beyond every time!!!
Always are doing whatever it takes!!!
Thanks Dominick!

AF
Autumn F.
Wilmington, DE
Kia Sportage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Autumn said the employee was very personable. He explained what needed to be done on the vehicle before he started the work.
This review was collected via phone interview by Customer Research Inc.

AW
Amy W.
Wilmington, DE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Diamond state auto of Delaware is a class act!!!
You are treated well when you take your car here- they go over and beyond-Dominick - always willing to do anything to make things betters and always honest and up front!!! I tell everyone I know to take their car here!!!!

JH
John H.
Wilmington, DE
BMW 323i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
John said the overall experience with the business was great, and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

MR
Meghann R.
Wilmington, DE
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Meghann said the staff was very knowledgeable with what was wrong with her vehicle. They told her what needed to be fixed. She stated she thought they did a great job until her check engine light came back on. They were quick and efficient. She is just concerned that her issue was not completely fixed and she doesn't have another $500 to do the work again.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 01/08/2018

Hi Meghann, sorry to hear your check engine light is back on. Your spouse came back with your vehicle for me to scan your diagnostic trouble codes. The current trouble code in your vehicle is not related to your recent repair. I was informed by your spouse it is a recurring code from a previous misdiagnosis by another technician. To resolve this issue please call to set up an appointment for a diagnosis.

Sincerely,

 
Dominick Romano

Manager

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


BO
Brad O.
Wilmington, DE
Toyota 4Runner
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Brad said the staff did a good job. They forgot to put a clamp on and he had to take his vehicle back for them to fix it.
This review was collected via phone interview by Customer Research Inc.

HM
Holly M.
Wilmington, DE
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Holly said they are honest.
This review was collected via phone interview by Customer Research Inc.

RD
Rebecca D.
Claymont, DE
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017
Extremely knowledgeable and very professional
After a misdiagnosis by another business and thinking my car was done. Diamond State automotive was able to quickly diagnosis and fix the issues my car was having. Extremely knowledgeable and very professional. Would highly recommend and use again!

MW
Mike W.
Wilmington, DE
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017
Great service, knowledge and communication!
This is my third vehicle the guys at Diamond State have worked on. It’s always a pleasure to have a knowledgeable and reliable mechanic close by. This is the first shop I’ve been to in a long time, where I feel confident in the work being done and what they tell me is the truth. This is a great local business and I recommend it to anyone who needs car or truck repair.

SR
Stephen R.
Wilmington, DE
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017 Category: Service
Stephen said this business was timely and affordable. They were on top of it.
This review was collected via phone interview by Customer Research Inc.

NY
Nadiya Y.
Wilmington, DE
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017 Category: Service
Nadiya said the staff were very polite. They gave her different options to repair her vehicle and she thanked them for it.
This review was collected via phone interview by Customer Research Inc.

PO
Paige O.
Wilmington, DE
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Paige said the staff did a really good job. They are very professional and nice.
This review was collected via phone interview by Customer Research Inc.

DJ
Derrick J.
Wilmington, DE
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017
Polite, attentive
They’re my new mechanics

DR
Dominick R.
Wilmington, DE
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Dominick said the staff provided excellent customer service.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 11/21/2017

Dominick,

Thank you for the wonderful response. we're glad to hear we are servicing our customers well

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


KS
Kate S.
Newark, DE
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Kate said the Dominic is great at what he does.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 11/21/2017

Kate,

Thank you for the wonderful review! We love hearing feedback on our business, especially when it comes to European car service. We're glad to have staff that exceeds customer expectations and definitely glad to have customers like yourself coming to us!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


TS
Terry S.
Wilmington, DE
Chevrolet Corvette
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Terry said the service at this business is great. The staff does great work. It was a bit over priced, however he does recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 11/21/2017

Terry,

Thank you for the wonderful review and for taking the time out to complete it. We're sorry to hear you feel we are overpriced, we would like to hear more from you about how we can better our services. As always, thank you for thinking of us when recommending automotive service facilities!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


AW
Amy W.
Wilmington, DE
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Very fair,honest and do what they say
Great place!!!
Clint W., President from Diamond State Auto Of Wilmington responded on 11/21/2017

Amy,

Thank you for the wonderful review! We're lucky to have customers like yourself! We look forward to seeing you at your next serivce interval.

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


DJ
David J.
Wilmington, DE
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
David said this business provides friendly service. The guys there know about his vehicle, and they helped him out. He stated he felt comfortable with them.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 11/21/2017

David,

Thank you for taking time to complete sucha wonderful review of our company. We're glad to hear you feel comfortable with our service. We will continue to provide the level of service you have experienced and we than you for being such a loyal customer!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


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