Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

18 Reviews

89% Would Recommend
Latest Review over 3 years ago

Reviews


DB
David B.
Garland, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2015 Category: Service
David said he has used the business for years and they do good work. He already recommends them.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Forney, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2015 Category: Service
Chris said the business does a good job and is honest.
This review was collected via phone interview by Customer Research Inc.

RM
Roy M.
Forney, TX
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Roy said Ramone and his sons provide honest service. He would like it if they had a coffee maker there.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Forney, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2015 Category: Service
Bruce said he trusts the business and the staff is great.
This review was collected via phone interview by Customer Research Inc.

RR
RAMIRO R.
Forney, TX
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2015
No cutting corners
My vehicle required very specific parts/fluids. It took a few hours longer because they were not in stock and had to be ordered. They take the time to do the job right the first time and I appreciate that.

KT
Kevin T.
Forney, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2015 Category: Service
Kevin said the staff member he worked with kept him informed on what was going on with the work on his vehicle. He was always notified before starting anything.
This review was collected via phone interview by Customer Research Inc.

JW
Jeff W.
Forney, TX
Pontiac Sunfire
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2015 Category: Service
Jeff said that they did a great job and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Forney, TX
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2015 Category: Service
Robert said this business does good work and he really likes them.
This review was collected via phone interview by Customer Research Inc.

FC
Felipe C.
Forney, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2015 Category: Service
Spoke with Veronica. She said the mechanic is very good and she likes his work.
This review was collected via phone interview by Customer Research Inc.

PP
Paul P.
Forney, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2015 Category: Service
Paul said this business has good service. They were prompt and they called him back.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Kaufman, TX
Pontiac G6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/21/2015 Category: Service
John said this business took five days to do anything on his vehicle. He does not know what the reason for the delay was. He would not recommend them to others due to the reasons stated above. Their cost was also too high for the job they did.
This review was collected via phone interview by Customer Research Inc.

JK
Joseph K.
Forney, TX
Cadillac CTS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2015 Category: Service
Joseph said the mechanic at the business should make sure the problem is fixed before he calls the customer and tells them it is ready. He took his vehicle in for a diagnostic test and they had to order a part. It took two days to get the part. They then called and said the vehicle was ready. When he came to pick it up the vehicle would not start. He was charged $600. The mechanic said he did not know what was wrong, but did another test and said it would be $200 to install another part. He was very unhappy about this as he had just been laid off his job and maxed out his credit card. The mechanic finally repaired the vehicle and waived the final fee. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
Ramon D. from Diaz Automotive responded on 01/23/2015

Hello this is Ramon from Diaz Automotive. I would like to start off by saying we appreciate all reviews, the good and the bad, because we strive to learn from our mistakes and better our customers' experience.

However, the scenario depicted by Mr. Kitchen is false. Upon diagnosis we found the computer to be defective and recommended a new one, but Mr. Kitchen decided to purchase from a store we could not warranty or recommend. After we installed the computer provided the car started fine and we parked it outside. When Mr. Kitchen arrived the car would not start because the computer provided by him was indeed defective. After a few weeks Mr. Kitchen came back and we installed a new computer acquired from the dealer and that resolved the problem.


AM
Allen M.
Forney, TX
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2015 Category: Service
Allen said the business always does good work for him, the service is fast and the staff is courteous.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Mesquite, TX
Buick Enclave
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2015 Category: Service
Bill said the service was great but the business is too expensive.
This review was collected via phone interview by Customer Research Inc.

DC
Deborah C.
Forney, TX
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2014 Category: Service
Deborah said it was cold inside this business when she went there for service.
This review was collected via phone interview by Customer Research Inc.

KK
Keith K.
Texas
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2014 Category: Service
Keith said he really likes this business and he is very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

WB
Wesley B.
Forney, TX
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2014 Category: Service
Wesley said they have been excellent in every way.
This review was collected via phone interview by Customer Research Inc.

RR
RAMIRO R.
Forney, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2014
Trustworthy
Honest. Reliable. Trustworthy. They will only repair/replace what is necessary and not try to upsell services. When they talk to you they don't use a lot of jargon and they take the time to explain things thoroughly. I will not take my 3 vehicles anywhere else but Diaz Automotive.

Displaying all 18 Review