Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

296 Reviews

98% Would Recommend
Latest Review about 9 hours ago

Reviews


BD
BILL D.
Dallas, TX
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Excellent auto repair!
Northlake staff has always been extremely helpful, often going above and beyond. They are willing to explain the work being done and they do the work very well

TF
TONY F.
Dallas, TX
Buick Regal
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019
Customer service has improved very much.
Over time Northlake has developed into a trust worthy service.

JH
JANICE H.
Dallas, TX
Ford C-Max Energi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Location
Courtesy and desire to help

DK
David K.
Dallas, TX
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
David said his experience was good and he'd recommend the business.
This review was collected via phone interview by Customer Research Inc.

CM
Cindy M.
Richardson, TX
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Cindy said the employees are excellent, so nice and even did something extra that she didn't expect. This is a good business.
This review was collected via phone interview by Customer Research Inc.

EF
Edward F.
Dallas, TX
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Edward said the business did not disappoint, from start to finish. The owner even gave him a ride home. They were quick and his vehicle is running great. He stated even though it was his first time going there, it felt like he has known the people there for a long time.
This review was collected via phone interview by Customer Research Inc.

RV
ROBERT V.
Dallas, TX
Buick Lucerne
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019
Coolant Flush
I had a coolant flush performed on December 26th which i know doubt needed;; however, I was surprised that I was charged $98.50 in labor for the 20 minutes I waited. I now know that I should always get an estimate of the cost involved and to consult other places. I have been a customer at this location for 50 years This is the first time I have been unsatisfied.

LW
LARRY W.
Dallas, TX
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Diagnosed and fixed .I'm half a day. Thanks for fast service.
Down to business! Thanks

JG
JIMMY G.
Dallas, TX
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018
Very quick and efficient service
The inspection was completed very quickly and while I waited.

EB
Erik B.
Dallas, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Spoke with Maria. She said they love them and they have been going to them for years,
This review was collected via phone interview by Customer Research Inc.

DD
DENNIS D.
Dallas, TX
INFINITI FX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Reliably great
I know they will always do a good job, do it fast and charge a great price. I really trust these guys.

Verified Customer
Dallas, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Excellent & Quick Service
Came in with a dead battery and me back in the road in twenty minutes

BM
BILL M.
Dallas, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2018
Problem not solved
I know y'all are great guys. I trust yall. I have spent over a $1,000 of getting my front end repaired and it's still doing the same thing. C'mon guys, I know y'all are better than this. MAKE IT RIGHT!!!

RB
Robert B.
Dallas, TX
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Robert said the business is very efficient, very cordial, and very helpful. They fixed his problem on his vehicle.
This review was collected via phone interview by Customer Research Inc.

WM
Warren M.
Dallas, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Excellent service and fixed my Buick when others did not .
They do Excellent work and service every time .

VF
VALERIE and GUY F.
Dallas, TX
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Reliability
I have been a customer for over 25 years. Northlake has been truthful, courteous & always gone out of their way on service.

KM
Kay M.
Dallas, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Kay said they didn't give her any trouble at all.
This review was collected via phone interview by Customer Research Inc.

KH
Kieth H.
Dallas, TX
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Kieth said he was impressed with them.
This review was collected via phone interview by Customer Research Inc.

JM
Jacob M.
Dallas, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Jacob said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SB
Scott B.
Dallas, TX
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Scott said the business did such a great job that he's going to bring his wife's vehicle in.
This review was collected via phone interview by Customer Research Inc.