Discount Brake & Auto Repair

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

604 Reviews

ReScore Reviews™ (2)

Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
Latest Review over 1 year ago

Review for Discount Brake & Auto Repair
Pat K. on 07/28/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Pat said it took a long time. They didn't reset the maintenance required light. He was able to figure this out from his manual. The plastic piece to open the air cabin filter was off, but not put back on. They told them they would do this, but didn't. He chose this business, because it would be cheaper for oil changes. Their prices were actually comparable to the Toyota dealer. However, they didn't give him a check-out sheet for his vehicle like the dealer does.
Vehicle: Toyota Avalon
Category: Service
Service Date: 07/01/2014
Review Created: 07/28/2014
This review was collected via phone interview by Customer Research Inc.
Chris C. at Discount Brake & Auto Repair responded on 07/31/2014

Thank you for taking the time to give us your input.  I was very dissapointed to hear about our performance on your last visit.  We strive for perfection on every repair but it sounds like we missed the mark on this one.  I will have a talk with the tech who worked on your vehicle to make sure this doen't happen again.  Thank you for the confidence you have given us.  I will do everything in my power to make sure this does not happen again.  -  Chris Cochran