ReScore Reviews™ (4)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
85% Would Recommend
100% Business Response
Latest Review 2 days ago
Linda E. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Great local service"
The staff here is always so friendly. They care want to ensure you are happy with your vehicle even months after the sale.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/20/2017 08:59 AM
David L., Service Manager at Don Davis Hyundai responded on 10/20/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don Davis is a great dealership."
The staff are attentive, helpful & courteous. They're always patient about answering my questions about time, costs & alternatives. Thank you!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/15/2017 06:10 PM
David L., Service Manager at Don Davis Hyundai responded on 10/16/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Albert M. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy."
Great service with no issues.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 08:52 AM
David L., Service Manager at Don Davis Hyundai responded on 10/16/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Jennie G. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai 2017 Santa FE"
Great service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/14/2017 08:41 AM
David L., Service Manager at Don Davis Hyundai responded on 10/16/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
David P. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Did a good timely job
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/13/2017 12:14 PM
David L., Service Manager at Don Davis Hyundai responded on 10/13/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
Great service. It is nice to get every 6th oil change free !
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/06/2017 12:30 PM
David L., Service Manager at Don Davis Hyundai responded on 10/08/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Brook G. on 10/05/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Car not fixed at delivery"
I purchased a Hyundai platinum warranty which covers tire and wheel as well as windshield and a loaner. First my service writer told me I did not have the warranty and then told me it wasn't covered. After filing a cvlaim with my insurance the dealership agreed I had the coverage but still would not provide a loaner. Once my car was ready I tried to drive home and several lights came on and the vehicle was shaking. Any tech or porter would have realized this immediately upon driving the vehicle. The service writer informed me the parts to fix it would be several hundred more dollars. Had he filed those at the same time with my warranty claim I would not have had to pay out of pocket. Several phone calls and several thousand dollars later my vehicle was finally ready.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/05/2017 07:17 PM
David L., Service Manager at Don Davis Hyundai responded on 10/08/2017

We would like to apologize for your recent service visit.  We would like to thank you for completing our survey so that we can address issues like this so it will not happen in the future.  We have addressed this concern and put some measures in to place to make sure there the vehicle is road tested properly.  We would like to offer you a FREE Oil and Filter Change for your next visit.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
CHARLOTTE D. on 10/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review"
I hate these things but I did it.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/05/2017 04:55 PM
David L., Service Manager at Don Davis Hyundai responded on 10/08/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Verified Customer on 10/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient"
Service was as one should expect
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/05/2017 04:37 PM
David L., Service Manager at Don Davis Hyundai responded on 10/08/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I can always depend on Don Davis Hyundai to provide me with the best service on a timely manner. Friendly, dependable and reliable, that's what I love!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 10/04/2017 02:37 PM
David L., Service Manager at Don Davis Hyundai responded on 10/04/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Verified Customer on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service for an affordable price"
Excellent service for an affordable price
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 10/01/2017 12:38 PM
David L., Service Manager at Don Davis Hyundai responded on 10/02/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.



David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Juan A. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional staff"
I scheduled a service date for my vehicle. The staff serviced my vehicle and contacted me in a short period of time. Great job.!!!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/30/2017 10:13 AM
David L., Service Manager at Don Davis Hyundai responded on 10/02/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Nancy J. on 09/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Somethings need to be fixed"
Everyone is very nice they tried to get it done in time for me but i was late getting there so i have to go back again.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 09/29/2017 08:19 PM
David L., Service Manager at Don Davis Hyundai responded on 10/02/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
MARY S. on 09/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service, good--no spare tire, NOT GOOD!!"
Don Davis Hyundai dealership and service is fine!! It's the no spare tire we're having a problem with--that would be Hyundai's doing!
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 06:25 PM
David L., Service Manager at Don Davis Hyundai responded on 09/26/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Verified Customer on 09/20/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Did not do what was paid to do"
Fluids not checked. Service was late. Appointment at 1:30; service completed at 3:30. Why have an appointment?
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 07:49 AM
David L., Service Manager at Don Davis Hyundai responded on 09/23/2017

We would like to apologize for your recent Service visit.  We have reviewed our service procedure and we can assure you this will not happen in the future.  We value our customers and want to thank you for taking the time to complete our survey and notify us of the issues you had.  We would like to offer you a FREE Oil & Filter change on your next visit for this.  Please contact me if there is anything I can do for you in the future.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Verified Customer on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Maintanence"
Done in a timely manner
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 11:32 AM
David L., Service Manager at Don Davis Hyundai responded on 09/18/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Crystal C. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept"
Friendly staff & speedy service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 12:45 PM
David L., Service Manager at Don Davis Hyundai responded on 09/15/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.


David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Jennie G. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees make this a great dealership."
I would recommend this company to a friend.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 06:22 PM
David L., Service Manager at Don Davis Hyundai responded on 09/13/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.

David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Kenneth F. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
great service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/04/2017 09:13 AM
David L., Service Manager at Don Davis Hyundai responded on 09/05/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.

David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
Gregory S. on 08/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service call made easier"
The special requirements were for my oil change. I needed to clean a special magnet embedded
in the drain plug, and make sure that the correct amount of oil was used. Twice previously I had to
suck out excess oil through the dipstick tube to prevent engine damage.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/21/2017 02:43 PM
David L., Service Manager at Don Davis Hyundai responded on 08/21/2017

We value our customers and would like to say thank you for taking time to complete our survey. Let us know if we can assist you with anything in the future and again thank you for your business.

David Lynch
Service Manager
Don Davis Hyundai
979-292-0077
dlynch@drivedondavis.com
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