Don Franklin Nicholasville Hyundai

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859-885-1000
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Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

157 Reviews

5 star
77%
4 star
14%
3 star
4%
2 star
2%
1 star
1%

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

RB
Robert B.
Lexington, KY
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Good Experience
Friendly people and good work.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/17/2018

We appreciate your time and the great review,Thanks

Rick Miller
Service Director
WR
William R.
Wilmore, KY
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Good
Good
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/16/2018

Thanks for the great review

Rick Miller
Service Director
MH
Merle H.
Frankfort, KY
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
All around best dealership.
This dealership is the best I’ve ever dealt with in my 60 plus years of purchasing an automobile.
From sales to service I’ve only dealt with the finest people.
I’ll definitely purchase my next vehicle from them.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/16/2018

Thanks for the kind words and great review

Rick Miller
Service Director
Verified Customer
Wilmore, KY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Helpful & Friendly
On-Phone and In-Person customer service is excellent. Came in for a service. Very thoughtful and thorough. It's obvious they care about their customers.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/16/2018

Thanks for the 5 star review

Rick Miller
Service Director
RB
Rina B.
Lexington, KY
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Employee Misty
Misty Berry always give excellent customer service.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/14/2018

Thank you for the kind words and great review

Rick Miller
Service Director
MW
Melanie W.
Nicholasville, KY
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Service
Very comprehensive service . Was kept apprised of status and was professional when asking questions. Was concerned about me understanding all that was done and to be done in the future .
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/14/2018

Your kind words are appreciated

Rick Miller
Service Director
SH
Stephen H.
Lexington, KY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
STEVE HELLMANN
FROM MY APPOINTMENT TIME ARRANGED AND EMAIL NOTIFICATION AND SERVICE ON THE DAY AND FRIENDLYNESS OF MISSY IT WAS A GOOD PROFESSIONAL EXPERIENCE.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/14/2018

Thanks for the great review

Rick Miller
Service Director
KS
Katrina S.
Lexington, KY
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2018 Category: Service
Services
Very good.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/13/2018

Thanks for the taking the time to fill out the survey

Rick Miller
Service Director
TJ
Tony J.
Vanceburg, KY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Curtious and quick
Service was prompt and employees were very helpful.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/13/2018

Thanks for the great review

Rick Miller
Service Director
Verified Customer
Lexington, KY
2013 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/10/2018 Category: Service
Service contract
No longer honoring service contracts. Has changed hands several times and now very disorganized.
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/10/2018

It's unfortunate your service did not meet your expectations.I checked on your contract with jma and your repair contract is still in service,it's your maintenance contract that has expired. I understand you not wanting to come back,but if you change your mind we would appreciate your business. Thanks for your time

Rick Miller
Service Director
Verified Customer
Columbia, KY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Great People
Great group of people
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/10/2018

Great review,Thanks

Rick Miller
Service Director
KH
Kenny H.
Lexington, KY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Great service
I have always serviced my car here because they do a good job at a fair price.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/07/2018

Thanks for the great survey

Rick Miller
Service Director
DM
David M.
Lexington, KY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Great
In and out no problems.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/06/2018

Thanks for the great review

Rick Miller
Service Director
Verified Customer
Lexington, KY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Starting Issues
Had issues with my car starting - Was resolved within a half day - Took great care of me.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/06/2018

Thanks for the 5 stars and the nice comment's

Rick Miller
Service Director
DC
Donna C.
Nicholasville, KY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Very friendly
Appreciate the friendly and knowledgeable atmosphere.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/04/2018

Thanks for the great survey & comments

Rick Miller
Service Director
JG
Joseph G.
Lexington, KY
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
the people are so nice
the people are so nice and it was great services
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/04/2018

Thanks for the kind words & great review

Rick Miller
Service Director
Verified Customer
Hustonville, KY
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Santa Fe Sport Service
Always helpful, courteous and efficient.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/02/2018

Thanks for the great review

Rick Miller
Service Director
Verified Customer
Loretto, KY
2014 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2018 Category: Service
Not having any luck fixing the am radio
Might be a Hyundai issue, not the dealer mechanics.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 08/02/2018

Sorry for the lack of am reception ,still working with the manufacture for any kind of help.Will be in contact if they come up with any kind of help. Thanks for your patience

Rick Miller
Service Director
Verified Customer
Lexington, KY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Friendly, great service, quick in and out experience
Outstanding
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 07/31/2018

Thanks we always appreciate positve feedback

Rick Miller
Service Director
MB
Mary B.
Lancaster, KY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
I learned a lot from Misty about my car that no one had bothered to inform me.. She also told me about your rewards program that I knew nothing about.
Misty Berry very helpful, kind, informative. Give her a raise, she will add to your business.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 07/30/2018

Thank you for taking the time to fill out the review as well as the compliments for Misty

Rick Miller
Service Director
Displaying Review 1 - 20 of 157 in total