Don Franklin Nicholasville Hyundai

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859-885-1000
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Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

187 Reviews

5 star
77%
4 star
15%
3 star
3%
2 star
2%
1 star
1%

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

Verified Customer
Lexington, KY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Competitive, friendly and honest -- everyone respected me as a customer
The team was professional and provided the needed service quickly
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 10/17/2018

Thanks for your time,kind words & a great review

Rick Miller
Service Director
Verified Customer
Frankfort, KY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Great experience
The friendly staff and attention to detail make it worth the drive.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 10/10/2018

Thanks for taking the time to return the review & the kind words

Rick Miller
Service Director
SJ
Steven J.
Lawrenceburg, KY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Great service
Good service, very little wait time
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 10/10/2018

Thanks as always for your reviews

Rick Miller
Service Director
PC
Peggy C.
Moundsville, WV
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Quick service
We live in WV and had problems with A/C tube being clogged and water coming inside. This dealership got us in the next day. Provided very friendly, prompt service. Got us in/out quickly
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 10/09/2018

Thanks for the kind words and great review

Rick Miller
Service Director
Verified Customer
Harrodsburg, KY
2017 Hyundai Accent
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2018 Category: Service
Horrible
Over charged, for less value. Treated horribly.
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 10/09/2018

as per our conversation will call soon for appointment

Rick Miller
Service Director
Verified Customer
Nicholasville, KY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Customer service
Was a friendly environment and the service was quick
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 10/08/2018

Thanks for the kind words & great review

Rick Miller
Service Director
AS
Annette S.
Nicholasville, KY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Friendly service
Once you are at the dealership the service coordinator and technicians are efficient and friendly. Getting a service appointment is kind of a hassle. I always have to go to a computer. My smart phone never allows me to make an appointment. Is there a service app I should install?
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 10/01/2018

Might try to download the blue link app. Thanks for the great review

Rick Miller
Service Director
TB
Teresa B.
Lexington, KY
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
N/A
N/A
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 10/01/2018

Thanks for taking the time to submit the review

Rick Miller
Service Director
RL
Randall L.
Nicholasville, KY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
New Car Home
No problems , quick and peace of mind when they are done.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/29/2018

Thanks for taking the time for the review & the kind words

Rick Miller
Service Director
Verified Customer
Wilmore, KY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Helpful Friendly Service
It was great service and friendly
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/28/2018

Thanks for the great review & kind word's

Rick Miller
Service Director
GE
Gelai E.
Skokie, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Don Franklin
Don Franklin Hyundai is an excellent place to have your car serviced. To me it's just refreshing!😎👍👍
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/26/2018

Thanks so much for the kind word's and great review

Rick Miller
Service Director
Verified Customer
Winchester, KY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Continuity in personnel
Kept informed from start to finish.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/25/2018

Thanks for the great review

Rick Miller
Service Director
GC
George C.
Danville, KY
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Everyone aims to please!!
Great!!!!
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/21/2018

Thanks for the kind word's and great review

Rick Miller
Service Director
DH
Danny H.
Nicholasville, KY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Customer Service
Nice staff and fast service
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/20/2018

Thank you for taking time to fill out the great review

Rick Miller
Service Director
BD
Bill D.
Nicholasville, KY
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great service
Prompt greetings, great setvice by all employees,will definitely return
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/19/2018

Thank you for taking the time for the great review

Rick Miller
Service Director
CL
Connie L.
Lexington, KY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
The staff
Very friendly and helpful.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/14/2018

We are happy you had a great visit

Rick Miller
Service Director
WR
William R.
Wilmore, KY
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great place to bring your car!
They are the best!
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/14/2018

Thanks for the kind words and great survey

Rick Miller
Service Director
PV
Patricia V.
Lexington, KY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great customer service
1st Service and oil change, no charge. Friendly staff, everything explained well.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/14/2018

Thanks for the positive feedback

Rick Miller
Service Director
BO
Brian O.
Flatwoods, KY
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Fast, friendly service.
Love this place. Everyone is so kind. A step above everyone else.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/14/2018

Thanks so much for the kind words and great review

Rick Miller
Service Director
CM
Cheryl M.
Nicholasville, KY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Speedy Oil Change
Took less time than anticipated. Everyone was so ciuteoue as well as knowledgeable about their jobs. Always a pleasure.
Recommended
RICK M., Service Director from Don Franklin Nicholasville Hyundai responded on 09/12/2018

Thanks for the kind words and great survey

Rick Miller
Service Director
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