Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1259 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.7777811/5Overall Rating 4.7777811/5Overall Rating 4.7777811/5Overall Rating 4.7777811/5rating 4.7777811
Original
Overall Rating 1.5555589/5rating 1.5555589rating 1.5555589rating 1.5555589rating 1.5555589
97% Would Recommend
Latest Review about 6 hours ago

Reviews


DM
David M.
Little Hocking, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
reliable
They kept me informed & didn't keep us waiting long for the 20,000 mile maint. service.

TB
Tracey B.
Albany, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Excellent service
We didn't have an appointment but we were taken care of immediately. The service at Don Wood is really great. Thank you!

Verified Customer
Amesville, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Courteous & kind to explain problems
They are courteous to people. They are good to inform you of anything which needs attention that you were not planning on, along with the cost and urgency.

ML
Michael L.
Ohio
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Service
Service was performed quickly, with little wait time.

KP
Kevin P.
Cutler, OH
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Right on time with my appointment.
The service reps are friendly and don't keep you waiting.

SK
Sherry K.
Athens, OH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Service!!!! Friendly, On time.
Reliable service. Will go again!

JE
Jack E.
Athens, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Two year inspection
Courteous staff and friendly reception. Service very thorough and done expeditiously.

EC
Eugene C.
Athens, OH
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Service at its best!!
Easy in & out service at a reasonable cost. Exceeded all expectations! Thanks

Verified Customer
Athens, OH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great service
Easy to schedule maintenance appointments online. Service is fast. Staff is pleasant.

Verified Customer
Athens, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Love Rick and Carl
Rick and Carl make this place great!

CC
Charles C.
Albany, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Friendly and competent employees
Always on time. Easy to make an appointment. Always a professional crew.

RA
Randall A.
Long Bottom, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great Service
Great service, great people..

DL
Donna L.
Wilkesville, OH
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Scheduled checkup
Close and convenient location for me.Very friendly and courteous.

JN
Julia N.
Racine, OH
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
In and out
With the first car and now the 4Runner we have always had good service.

PH
Patrick H.
Athens, OH
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Lexus 350 service
Always feel confident in the timely quality service.

ND
Nancy D.
Nelsonville, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Maintenance check-up
Always treated us with respect. You can depend on them to do what's needed with car.

RB
Rita B.
Little Hocking, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
10,000 mile checkup
Staff are always helpful and responsive; efficient and work appears to be thorough.
Rita M Boggs
Rick T., Service Manager Toyota from Don Wood Toyota responded on 02/06/2019

Thank you Rita for the great survey! 


SK
Susan K.
Athens, OH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Susan kaneshige tire low
Everything was taken care of perfectly. Received a new tire because the old one could not be repaired
Rick T., Service Manager Toyota from Don Wood Toyota responded on 02/04/2019

Thank you Susan for the great review! I'm sorry we had to replace vs repair but due to the location of the puncture we had no choice. Safety first! Have a great week.


CL
Chao L.
Athens, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Great Service as always
Thank you Carl and Rick for your great service!
Rick T., Service Manager Toyota from Don Wood Toyota responded on 02/04/2019

Your very welcome Chao. Thank you for the great review!


PA
Pamela A.
Fleming, OH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Polite and friendly service.
My experiences with the service depart have all been positive. The gentlemen at the desk are always helpful and polite and there is a nice, clean, and comfortable area in which to wait. One nice thing that I especially appreciate is that they always have my car backed into the parking spot and ready to go at the end of my service appointment. There’s no need for me to back out in tight quarters.