Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1441 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
98% Would Recommend
Latest Review 1 day ago

Reviews


BM
Barry M.
Syracuse, OH
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
friendly and easy to work with
Quick efficient service

Verified Customer
Mc Arthur, OH
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Service Appointment
Excellent response from the service department. Promptly corrected a minor problem.

Verified Customer
Glouster, OH
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2019 Category: Service
Very good service
Carl was very professional

BM
Betty M.
Athens, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019 Category: Service
. DW wash our Prius after a service like we've had done in Venice, FL, Medford, OR and other Toyota dealerships around the states!
Rick and Carl are great service agents...they always explain what was done and may need attention in the future. Would like to see DW wash our vehicle after a service apt. like we've had done in Venice, FL(twice), Medford, OR and other Toyota dealerships around the states. Could it be possible???

JP
Jaelea P.
Middleport, OH
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019 Category: Service
Friendly and competent service
Friendly, willing to do whatever they can to satisfy our requests, honest about what our vehicle needs without being pushy or trying to dupe us into buying more services.

KM
Kyle M.
Athens, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Service
Carl and Rick do a fantastic job in the Service Department. They are always upfront and honest and do their best to take care of every customer. What more could you ask for? Thanks guys for all you do!

GB
Gail B.
Athens, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Rick and Carl
The service is great! Work is done fast! It’s a pleasant place to get your car serviced!
Rick T., Service Manager Toyota from Don Wood Toyota responded on 07/19/2019

Thank you Gail. We appreciate your business and the awesome survey!


GE
Gary E.
Nelsonville, OH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
30,000 mile service
Quick;, prompt and friendly
Rick T., Service Manager Toyota from Don Wood Toyota responded on 07/18/2019

Thank you Gary for the 5 star rating! We appreciate your business.


MC
Mallory C.
Athens, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Great service. Fair prices
Carl and Rick are always so helpful and nice.
Rick T., Service Manager Toyota from Don Wood Toyota responded on 07/18/2019

Thank you Mallory for the wonderful surveys! Have a great day!!


CG
Cheryl G.
Wellston, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
The staff
The staff are always very respectful and take good care of your car and you while there.

Verified Customer
Stockport, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Easy appointment & same day service.
I called for a replacement 12 volt battery for my 2007 Prius. I was available and placed in my car as soon as got to the shop. Thank you!

Verified Customer
Stewart, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Service
Great service as always
Rick T., Service Manager Toyota from Don Wood Toyota responded on 07/15/2019

Thank you so much Shannon for this great survey! Have a great week...


Verified Customer
Glouster, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Great Service!
I like to take my Toyota back to Don Wood for an oil change the only did they change my oil but they checked everything else that may need replaced or repaired soon too. Service was fast and friendly.

PA
Pamela A.
Fleming, OH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Prompt courteous service and staff
As always, my service was prompt and courteous.

Verified Customer
The Plains, OH
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
In and out quickly
Good job! You guys rock!

HC
Helen C.
Pomeroy, OH
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
People
Service was done quick and the staff was very friendly

Verified Customer
Oak Hill, OH
Toyota Tacoma 2WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
good friendly service
they went above and beyond to get me in an out with no wait

DD
David D.
Granville, OH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
always a pleasure
love working with the team at don wood! they always make the car buying process as easy as possible! love our new highlander.

AA
Ann A.
Williamstown, WV
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
10,000 mile/12 month service
Continuing excellent customer service from the service department that rivals the exceptional sales treatment when I bought my new Prius in 2018. The slight hiccup (did not have the hubcap replacement that I had arranged) during this appointment was managed beyond expectations (brought it to me so I didn't have to make another trip - I live an hour away). I'll continue to use this dealership for my service needs, rather than other Toyota dealers that are located closer to me.
Rick T., Service Manager Toyota from Don Wood Toyota responded on 07/09/2019

Thank you Ann for this wonderful survey. You have made my day!!


Verified Customer
Mc Arthur, OH
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Scheduled Maintenance
Excellent service before, during and after. Rick, Carl, and all of the service techs are always very professional.
Rick T., Service Manager Toyota from Don Wood Toyota responded on 07/09/2019

Thank you for the five star rating. Have a great day!