Hi Mrs. Daria, I am very sorry you found the commercial misleading. I can assure you that is not our intention. We made it clear to our advertisers to communicate that the pickup & drop off service is for body shop/collision repairs only. Unfortunately, we are unable to extend this service to the other areas of repairs that we offer at this time. We do occasionally transport customers to & from the shop who live & work here in Donaldsonville that come to us for other repairs if we are able to and strictly as a courtesy, but do not advertise this as we cannot always guarantee this service.
I also apologize about your car not being ready when promised. We were unusually busy and simply running behind schedule that day, and I am very sorry for any inconvenience it may have caused you.
Overall I hope you're satisfied with your new windshield installation, and I assure you we will do our best to meet your expectations the next time you choose to bring us any of your vehicles for service.
We appreciate the opportunity you've given us to serve you, and we hope you choose us again in the future. Please give us a shout if there's anything we can do for you.
Donaldsonville Glass & Body Works, Inc.