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Rossi's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(859 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
93
Net Promoter Score ®

Business Details

About

Family own and operated Full service Repair shop. We service all makes and model. Spot in for a simple maintenance or a major repair. Family own and operated Full service Repair shop. We service all makes and model. Spot in for a simple maintenance or a major repair.

Categories
Auto Repair, Auto Maintenance, Import Auto Repair
Contact
(301) 495-0188

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
903 Selim Road Silver Spring, MD 20910
Rossi's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(859 Reviews)

JB
gravatar
Jacques B.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2024
verified customer Verified Customer
10
Safety as well as safety.
I towed my X3 into the shop because it failed to start. The shop diagnosed it immediately as a starter failure and proceeded to replace it. As they were replacing it they noticed that a drive shaft was in bad shape. They advised that it should also be replaced as a safety precaution. The car would drive with the old shaft but it could actually damage the transmission if it failed. They even made a video of the drive shaft showing how rusted, worn and loose it was and sent it to me. They replaced the shaft and starter in record time and explained even more to me about how dangerous it was to drive when I picked it up. Rossi might have saved us a transmission or much worse if there was an accident. Great service and customer care. Rossi’s is amazing.
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