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Dorman's Auto Center Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,534 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores
5.0
ReScore Average
88
Net Promoter Score ®

Business Details

About

Dorman's Auto Center is celebrating over 25 years of taking care of cars and people who ride in them, providing car owners with a one-stop shop for scheduled maintenance service and repairs for autos, SUVs, and minivans. Our trained and certified technicians can perform the same services as a dealer can only at a much greater value. Dorman's Auto Center is celebrating over 25 years of taking care of cars and people who ride in them, providing car owners with a one-stop shop for scheduled maintenance service and repairs for autos, SUVs, and minivans. Our trained and certified technicians can perform the same services as a dealer can only at a much greater value.

Categories
Auto Repair, Oil Change, Used Car Dealer
Contact
(401) 726-6699

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (US & Canada)
434 Prospect St Pawtucket, RI 02860

Affiliations

ASE - Master Certification
NAPA
ASE
AAA - Approved Auto Repair
Dorman's Auto Center Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,534 Reviews)

SE
gravatar
Stephen E.
East Providence, RI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2024
verified customer Verified Customer
5
Good Service
I waited for an oil change which was completed in a timely, efficient and clean manner. However, I also requested the replacement of some plate light bulbs. The mechanic and the service manager referred me to a Jeep dealership. They didn’t seem to have any interest in trying to help me get this minor issue corrected which disappointed me. I called a Jeep dealership and learned that the bulbs cost $278 from them. However I located the same bulbs on line for $15.00. Dormans couldn’t have helped with that? That’s not a full service service center as they advertise.
Dorman's A. from Dorman's Auto Center Inc responded on 04/22/2024 07:23 AM

Hi Stephen, Thank you for appreciating our timely and efficient oil change service. We're sorry for any misunderstanding about the bulb replacement service. Our priority is to provide the best possible services to our customers, and sometimes we may refer you to specialists for certain specific needs to ensure you receive the best possible care for your vehicle. That being said, we absolutely take your feedback on board and we'll explore how we can improve in such aspects in order to serve you better next time. We're here to work through any issues you encounter and we really value your patience and understanding! We look forward to serving you better in your future visits. Thanks again, Stephen, for choosing us for your automotive needs.

~ Dorman's Auto Center, Inc.
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