Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

58 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


MH
Marta H.
Plainview, TX
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Spoke with Martha's husband. He said this business was superb. They were very prompt and quick. They had reasonable rates.
This review was collected via phone interview by Customer Research Inc.

ES
Ellen S.
Plainview, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Ellen said he has always been fair with her, and he watches over her vehicle very well at this business.
This review was collected via phone interview by Customer Research Inc.

MS
Maryann S.
Plainview, TX
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Mary Ann said the staff are very helpful and they always take care of her.
This review was collected via phone interview by Customer Research Inc.

BR
BETTY R.
Plainview, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
never having to wait to be attended
always greeted with a awesome friendly manner. Always helped immediately. Honesty of when vehicle can be repair.
Doug B. from Doug's Advanced Automotive responded on 05/13/2019

It's such a pleasure to have long time customers that appreciate and support the work we do!  


DH
DAVID H.
Plainview, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
great service
Have always repaired what I needed.

Verified Customer
Lockney, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
No more grinding!
Son's vehicle was making a grinding noise, fixed the brakes and rotors along with a state inspection.
talk about a fantastic job!
Thanks Doug for having a one stop shop and taking care of my families safety.

AE
AARON E.
Lockney, TX
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Awesome shop!
With Reagor leaving, I really did not want to have to take my Rav4 to Lubbock to get serviced. Doug is well equipped in handling it with Toyota synthetic oil and filters.
Best thing too, Doug is cheaper then the dealerships!

TW
Ted W.
Plainview, TX
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Ted said the staff is always professional and the service is excellent.
This review was collected via phone interview by Customer Research Inc.

BM
BRAD M.
Plainview, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019
Great experience
Great service. Professional and friendly.
Doug B. from Doug's Advanced Automotive responded on 04/23/2019

Thank you so much letting us service your Ford, We appriciate your buisness!


CV
Coni V.
Plainview, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Coni said she liked their service.
This review was collected via phone interview by Customer Research Inc.
Doug B. from Doug's Advanced Automotive responded on 04/23/2019

Coni, Thank you for letting us service your Dodge.
We appreciate your patronage!


BG
Brenda G.
Plainview, TX
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Brenda said the service was great.
This review was collected via phone interview by Customer Research Inc.
Doug B. from Doug's Advanced Automotive responded on 04/23/2019

Brenda, Thank you so much for your feedback
Thank you for your buisness!


AA
Amber A.
Plainview, TX
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Amber said the employees were very trustworthy. They completed her service at a reasonable time. The work was at a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Doug B. from Doug's Advanced Automotive responded on 04/23/2019

Amber, We strive for being the best in the buisness and again, Thank you for trusting us with your Toyota.


Verified Customer
Lockney, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Owner actually works too!
When do you ever see an actual owner working along side his employees? Doug actually did the work himself! Awesome shop, clean and friendly.
Doug B. from Doug's Advanced Automotive responded on 04/23/2019

Thank you for noticing that Boss's actually do more then sitting behind a desk all day!


SH
Steve H.
Plainview, TX
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Steve said the service was good and performed quickly at a fair price, and he also thinks the staff is honest.
This review was collected via phone interview by Customer Research Inc.
Doug B. from Doug's Advanced Automotive responded on 04/23/2019

Steve, Thank you so much for leaving a response to your recent service. We love hearing positive feedback from our customers.    


JS
Jasper S.
Plainview, TX
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Jasper said he has always been happy with the service, the prices are a bit high but its okay.
This review was collected via phone interview by Customer Research Inc.
Doug B. from Doug's Advanced Automotive responded on 04/23/2019

Jasper, Thank you for the honest review, We are actually quite compeitive in our shop rates with other shops in town. We are always looking for ways to make sure you get the most out of your money here at Doug's!


EB
ERWIN B.
Kress, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Good reliable service, from good folks.
Very, fast, and clean, and dependable service. Checks everything for you, to make sure your vehicle is road ready.
Doug B. from Doug's Advanced Automotive responded on 04/23/2019

Erwin, Thank you for the positive review! 
We strive to keep our shop clean and our customers Happy!


JG
Juan G.
Flomot, TX
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Juan said he gets real good service and the owner does what he says he's going to do. He's a good guy
This review was collected via phone interview by Customer Research Inc.
Doug B. from Doug's Advanced Automotive responded on 04/23/2019

Juan, thank you for the awesome review!
We always like to hear how wonderful your experience was at Doug's!  


JB
Jim B.
Seabrook, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Jim said they treated him very professionally. He said he had an excellent experience and was treated very good.
This review was collected via phone interview by Customer Research Inc.

MD
MATHEW D.
Abernathy, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Always a pleasure
Thanks, Doug. Great response time and worth every penny.

JB
Josh B.
Plainview, TX
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Josh said he has used them in the past and really likes them.
This review was collected via phone interview by Customer Research Inc.

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