ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
95% Would Recommend
95% Business Response
Latest Review 2 days ago
Farid Z. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
I'm very pleased with the service of my Genesis
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 11:14 AM
Rich M., Service Manager at Doug's Hyundai responded on 10/23/2017

Thank you for the 5 star review. We appreciate your business and look forward to seeing you for all your maintenance needs.

Rich Moffett
Service Manager
(425)582-7806
Linda M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service!"
From the minute you walk in the door until you get your car this dealership is Top Notch! PLUS....they washed and vacuumed my car...thank you a nice bonus!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 01:25 PM
Rich M., Service Manager at Doug's Hyundai responded on 10/21/2017

Thank you Linda, That's great, we love hearing the feedback. We have been working really hard at reading all our surveys and using them as training tools. These 5 star reviews help show us the hard work is paying off. Thank you for choosing Doug's Hyundai, we look forward to seeing you for all your maintenance concerns.

Rich Moffett
Service Manager
(425)582-7806
JOHN B. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First visit to Doug’s for service on my Genesis"
I was both surprised and impressed with my service experience. The oil change and multipoint inspection were completed and I was not up sold on any additional services that could have been easily added. Thanks!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 12:47 PM
Rich M., Service Manager at Doug's Hyundai responded on 10/21/2017

Thanks John, We pride ourselves on following Hyundai's maintenance schedule and keeping you updated on future needs and maintenance requirements. If we do see something that needs to be replaced, it is prioritized by severity. Thank you for choosing Doug's Hyundai.

Rich Moffett
Service Manager
(425)582-7806
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service writer was very pleasant."
Service was good waiting area was clean.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:47 AM
Verified Customer on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick Service"
Acceptable but the waiting area certainly needs improvement
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:11 AM
Connor L. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job as always!"
You guys always do a great job. I do think that the technician may have forgotten to vacuum this last time, but the car wash, friendly/quick service and quality of service make this a minor complaint. 4.9/5.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:59 PM
Robert Y. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer"
Service completed, problem resolved, vehicle cleaned.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 09:25 PM
James W. on 10/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"All was done with minimum sacrifice on my part"
Well done and the service was great and the loaner car was perfect for me
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/15/2017 06:13 PM
Patricia H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service given"
They provided the service in half the time given, and my vehicle came back to me without oil smudges or scratches
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:46 AM
Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to schedule online"
Easy to access and all my records already in their system
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/12/2017 02:32 PM
Doris L. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The cleanliness of the servixe area and the politenesss of the staff"
I have gone elsewhere for service only once since purchasing my 2011 Sonata at Doug's. My experiences with the service department -- their thoroughness and timeliness -- keep me coming back.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:51 PM
E S. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Heat! "
Great, friendly service & pleasant & clean waiting room.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/09/2017 05:25 PM
Rich M., Service Manager at Doug's Hyundai responded on 10/10/2017

Thank you for the review and feedback. I am happy to see your service experience was a great. We look forward to seeing you for future visits. Thank you for choosing Doug's Hyundai.

Rich Moffett
Service Manager
(425)582-7806
Verified Customer on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"What you hope for and expect, but rarely receive"
Service was prompt addressing all points requested.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/08/2017 10:18 AM
Paul T. on 10/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Feel at home with employees"
Great service overall
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/07/2017 05:39 AM
Catherine W. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service review"
Friendly, excellent, timely service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/06/2017 10:19 AM
Roger R. on 10/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Yes
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/05/2017 08:28 PM
John S. on 10/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Dougs Hyundai Lynnwood - way better than most new car dealerships"
Knowledgeable, reasonable, willing to listen. More than expected always. Moden car service always has grey areas. Dougs Service Dept tries hard to understand my concerns and address them directly. Not perfect, but excellent. Thank you!
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/05/2017 12:30 PM
Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely and friendly"
Yes
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/04/2017 02:53 PM
Stacey R. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and efficient "
Thanks to the service team
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/03/2017 10:03 AM
Steve F. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and professional "
Friendly, customer oriented, clean environment
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/02/2017 05:06 PM
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