Curtis said it took 4 to 5 days longer than the promise set date because there was no communication between the people who had the parts and this business. They did not know what to do with a part and did nothing for 1 week. He was never kept informed and had to call them to keep updated. He was not satisfied with the person who prepared his estimate because the bill was much higher than what he was quoted. The reasons mentioned are also the reasons why he was not satisfied with the communication and why he would not recommend this business. He will not return to this business again.
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