Reviews
Verified Customer
Gregory we're sorry to hear your concerns were not fixed.
Noises that happen over 75mph are difficult for us to pin down, we did commit quite a bit of time and more than 35 miles of test driving trying to pin down your noise and we're sorry to hear that the molding we replaced on your driver's rear window did not turn out to be the ultimate cause.
I'd like to find time that you and our shop foreman could go for a drive together so you can demonstrate your noise for him. We did think we had the solution and it would never be our intention to return your car to you unfixed.
Please call me to coordinate we'll get to the bottom of this.
Michael Southern
Service Manager
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Professional
Knowledgeable
Verified Customer
Verified Customer
Thank you John for the wonderful review and glowing recommendation.
It is always great to see you and it has been our absolute pleasure to be your dealer. We look forward to being here for you for all the years, miles, and Genesis to come.
Michael "Sullivan" Southern
Master of the Color Printer and Service Manager
Verified Customer
Thank you Mc!
We are happy to be your dealer and we'll look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review.
We are happy to be your Hyundai dealer andwe look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you Ronald for the wonderful review.
We are happy to be your dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
We are sorry you did not have the perfect experience we want you to have when you come to us for service.
When your appointment was made on Friday the 2nd we had every intention of inviting you in and completing your car in our normal 45 min to 1 hour time frame. We have 3 dedicated Express Service bays and they are pumping our cars in and out, all day, everyday. Every once in a while our express racks may become backed up when cars need extra work or attention and likley that was what had happened during your visit.
There is no 'hurry up and wait' attitude here, our sole intent with our Express Service is to get you in, get you out, and get you back to your life. We know you come a long way from 35th Ave and Happy Valley to service with us and we want to restore your faith that our primary goal is to make every visit you have as excellent as can be. The obstacles we had this visit are unusual, but if you will contact me directly ahead of your next service I'll make sure it doesn't repeat.
Michael Southern
Service Manager
Verified Customer
Thank you Richard for the wonderful review.
Always great to see you and we look forward to being here for you for all the years, miles, and Hyundais to come.
Michael Southern
Service Manager
Verified Customer
Thank you for the wonderful review and recommendation for Kelly Lara your advisor.
We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you Catherine - that is our plan.
Our car wash should be up an running this week, come back for your raincheck - we'd love to get your car cleaned up for you!!!
Michael Southern
Service Manager
Verified Customer
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager