Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

302 Reviews

99% Would Recommend
Latest Review 23 days ago

Reviews


HS
Heidi S.
Washington
Dodge Durango
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Spoke with Art. He said the business's service is good and they are a nice facility.
This review was collected via phone interview by Customer Research Inc.

TB
Trevor B.
Kent, WA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Trevor said the staff at this business did a good job and they were friendly.
This review was collected via phone interview by Customer Research Inc.

JH
JEFFERY and DORIS H.
Auburn, WA
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Great service..................friendly people.
Love this shop. Integrity and great service. Very rare to find this combination. Customer for life!

DR
Darlene R.
Washington
Chevrolet Sonic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2018 Category: Service
Darlene said her vehicle was there longer than expected and when she got it back she found a ding.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Kent, WA
Acura MDX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018
Oil Change
Nice manager, reasonable prices, parking lot is busy. I’ve been here several times and would have given 4 stars except, this last oil change service my hood was left open. Yikes! Otherwise no complaints.

LG
Lindsie G.
Kent, WA
Nissan Sentra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Lindsie said she was not told there would be a transaction fee for using a credit card. The staff did a good job really quickly.
This review was collected via phone interview by Customer Research Inc.

VR
Vip R.
Kent, WA
Mercedes-Benz S550
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Spoke with Jena. She said the guys at this business give excellent service.
This review was collected via phone interview by Customer Research Inc.

BG
Bonnie G.
Washington
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Bonnie said she is happy with the business. She said loves going there because they do a great gob and will fix the problem quick.
This review was collected via phone interview by Customer Research Inc.

ML
Mark L.
Kent, WA
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Mark said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Kent, WA
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
Engine service light
Quickly diagnosed engine service light due to a bank 2 oxygen sensor. Quickly replaced defective sensor and was on my way less than an hour!

MR
Mar R.
Kent, WA
Acura RSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Mar said he liked the fact that the facility was very flexible with him. He also stated that the business communicated well and gave him a lot of choices on how to fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

TP
Travis P.
Kent, WA
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Travis said the employees pointed out what was wrong with his vehicle in 5 minutes and didn't charge him for a diagnosis.
This review was collected via phone interview by Customer Research Inc.

KH
Kim H.
Kent, WA
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Kim said this business missed changing the headlight, but other than that, everything was fine.
This review was collected via phone interview by Customer Research Inc.

RC
Roy C.
Kent, WA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Roy said he is nothing but satisfied with the good and quick service. The employees are very personable and interesting to talk too. He's very happy.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Kent, WA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Outstanding customer service
Walked up to the business and Rommel meet me outside before i could get inside. Jumped right under my wife's Jeep and found the issue. Scheduled an appointment and fixed the transmission problem under cost. This place is great. No more going to the dealer for anything but recalls for both our vehicles.

MD
Mike D.
Bonney Lake, WA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Spoke with Mike's wife. She said this business treats their customers well and the staff do a good job.
This review was collected via phone interview by Customer Research Inc.

WM
Will M.
Renton, WA
Chrysler 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2018 Category: Service
Will said this business had good customer service and good follow through. The communication was good around what was going on with his vehicle and the next steps of the repair.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Kent, WA
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
David said this business followed through with their commitments. They were open and communicative.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Kent, WA
Subaru Legacy Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Thomas said the business employees were friendly and nice, They charged a reasonable price for the service,
This review was collected via phone interview by Customer Research Inc.

AH
Andrew H.
Kent, WA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Andrew said the work was good and he was treated well.
This review was collected via phone interview by Customer Research Inc.