Thanks Andy, we are glad we could help!
We used Jeremy and Larry for all our Subaru work without a single problem.
Only place we are comfortable with.
I picked up my car that night and it was immediately still hard to start but I had an appointment to get the catalytic converters swapped later that week and figured that might be my problem. After the converters are installed the starting problems persisted and I brought the car back to East Vancouver. They swapped the fuel pump again as it was under warranty. I soon received a call saying they had swapped the pump again but the problem persisted. At this point I mentioned that it could be related to the plastic as I had heard it tends to crack. The next day I get my car back and it drives better but still with issues.
Within 2 weeks of getting my car back I start having the same check engine code as before pop up. A week after that and the car is not starting again. So at this point I take my car in for the 4th time. Amazingly they say it's the fuel pump again and acknowledge that they need the whole assembly and not just the pump, and that I have to pay for the new part and they won't discount the price of the bad parts I had already bought.
My problems are that I agreed to have the fuel pump changed under the knowledge that it would be the whole assembly. The shop went ahead with the repair only replacing the pump and not confirming the change with me. Because of this I had to pay for parts that didn't solve my problem. I'm a firm believer in doing the job right the 1st time. It took east Vancouver 4 times, and cost me more money despite the delays and hassle. Jeremy did not want to work with me and deflected blame to an ex employee. I understand that an employee leaving is unfortunate and can be hard, but it has nothing to do with me as a consumer and sounded quite unprofessional.
Also in the fall I had my oil pan replaced and specified that I used 5w-30 synthetic oil. The work order says that they put in regular 10w-30. I find it hard to believe that they are putting customers first. After 5+ years of taking my car p.s. to East Vancouver I will look elsewhere. They used to do such a good job but have really fell short my last few visits.
I went back in the next week and they continued to insist my problem was the fuel pump. A couple of days later I get a call saying they replaced the fuel pump but that the fuel pump is still bad... so again I wait for a few more days, unable to get to work because of how long it has taken to get a fuel pump installed correctly. A job estimated at 1-2 hours.
I get the car back, it runs ok. Within a month the check engine code that originally brought me in is back. I take the car back and what am I told, again it's the fuel pump, except in order to fix the problem: I am expected to buy a different pump. They would not refund the bad part I originally paid for. I tried to talk with Jeremy and explain my dissatisfaction. After years of loyal service I'm not taking my cars back here anymore
We really appreciate the loyal business!
Well Steve, first of all it was $1000.00 with other work done as well... we did a check engine light diagnostic and repair as well it was not just towards your sunroof repair. Second of all we did not charge for all the time we spent on it and if you would have taken it anywhere else then I guarantee it would have been more than what we charged you. Not sure where you got the $250.00 figure from for the entire repair because you knew that the part alone for the sunroof was way more than that. Also when you left here you were told that we would work with you on figuring out if the addional problem with the cover was our fault or not and if it was we would take care of it no problem. We were very busy at the time and you told us that we can have it as long as we needed and the part was special order as well so that's why it was a "3 week ordeal", sorry if you feel like we did something wrong but if you look at the facts as to what was done then I feel we did not do a bad job. There was a bit of mis-communication with an employee here that we had but have let go since you were here last and we do apologize for his actions, if there is anyting we can do to help remedy any hard feelings then please let us know.
Jeremy Stockdale (Owner)
We are glad we can help!
You get 2 and that's it. Fast and quality work ain't cheap. Cheap and quality work ain't fast. Fast and cheap ain't quality work.
Very rarely will you get 3. Be happy with 2. That's why I'm over the moon with the fact I got 3 with my first experience here. I'll be recommending and coming back if I need any work done in the future.
Keep up the work guys. We appreciate it.
We really appreciate the business and the kind words! Looking forward to helping you with anything you need in the future.
Thanks Chris, I really Appreciate the good words and also appreciate the business!
Thanks Again Bill, Glad We Can Help!
Thank You Once Again For The Kind Words Ann And Looking Forward To Helping Out With Anything You Need In The Future!
Thanks Jeff, we really appreciate the business!
Thank you for the compliment, glad we could help!
We did have some mis-communication on our part with a service writer that went on vacation and had slipped his mind to tell us the car was approved for tear down before he left for 3 days, we sincerely do apologize about that. The repair however did take a few days to actually complete after we found out it was approved as it is a process to do a job like that, and we were able to save the engine from needing major work that saved a lot of money. Once again we do apologize for the mis-communication and would like to know if there is anything we can to make it up to you as I like to keep all my customers happy!
Jeremy Stockdale Owner/Operator
Thanks Ann, we really appreciate the business!