ReScore Reviews™ (1)
I spoke with Brian about what happened on Tuesday and Thursday. Regarding the brakes, during the State Inspection, the mechanic pulled the right sides for inspection, but must not have seen where there was a request to check all brakes. I apologize for that, and I see that we did replace both front and rear pads and front rotors on Thursday. Michelin has replaced the LTX MS2 with the Defender LTX and has reduced the mileage warranty to 50k miles. This is because they have not seen tires lasting as long as the 70k mile warranty that was on those tires. I see that, even though Michelin did not warranty the tires, we did honor the original price quote, and then credited $80 off your bill as an internal warranty, paid for by us. My personal cellphone number is on the bottom of every invoice, and I always enjoy the opportunity to talk with customers on how we can improve our processes. I have asked Brian to call you this afternoon to follow up. Thank you for your past and future business.
Gary Eavers, Jr.