Economy Transmission Service is a customer focused business. Our goal is to make sure you have an automotive shop you can trust to keep your vehicle running well! Economy Transmission Service is a customer focused business. Our goal is to make sure you have an automotive shop you can trust to keep your vehicle running well!
Verified Customer
I fully understand maintenance repairs after over 30 years in aircraft and manufacturing maintenance. The key is communication with the customer when to expect their vehicle repair and communication with the repair is going to be delayed. In this case, I was a contributing factor because I dropped off the vehicle with parts after I determined I did not have the right tools for the job. When the first installation failed, a recommendation from the mechanic to purchase OEM power steering pump would have been appreciated - and I would have agreed for the shop to acquire and install the OEM pump. I unfortunately made a decision to try to get an OEM part that was not available on June 16, but would have been delivered from Portland by June 19. I purchased another re-manufactured pump thinking the repair would get accomplished on June 16.
Bottom line?
- I still have great confidence in the shop's capabilities and performance
- Recommendation? Improve the communication on the schedule repair and recommendations from the mechanics.