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SureCritic / Eddie Tourelle's Northpark Hyu
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Eddie Tourelle's Northpark Hyu

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(45 Reviews)
72
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Score Details

5 stars
82%
4 stars
12%
3 stars
1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
15
Total ReScores™
4.8
ReScore™ Average
72
Net Promoter Score ®

Business Details

Categories
Contact
(985) 801-7000
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* No Time Zone Provided
200 Holiday Square Boulevard Covington, LA 70433
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Sales Department 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(45 Reviews)
Write a Review
Recent Reviews
OM
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Ottis M.
Covington, LA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
Category: Sales
Great sale
It’s was a good deal
GB
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Gina B.
Franklinton, LA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Sales
Excellence all the way
Frencie was not too pushy & listened to what my concerns were. Very nice man. Sales manager & finance manager were very helpful as well.
JB
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Jovan B.
Slidell, LA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Sales
Awesome Experience
Frenchie was awesome! Super friendly, great interpersonal skills, and helpful. Upon arrival He helped to ensure I received the exact vehicle I wanted (interior and exterior coloring). I arrived on a Thursday to inquire about vehicle and received a call the very next day saying my car arrived!!Everyone I interacted with displayed amazing customer service. I am happy I chose Covington as my local dealership to purchase my new vehicle.
Verified Customer
Franklinton, LA
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
10
Category: Sales
Sales rep
Archie was a great sales rep, ? was a pleasure to work with. Keep the great work up.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2022
2
Category: Sales
Poor
The sales rep were awesome, the store manager Hunter was very pushy, and had alot of lack of communication and just overall unprofessional to me. I've brought many cars in my past and never had this issue.
HUNTER L. from Eddie Tourelle's Northpark Hyu responded on 01/27/2022 07:59 AM

We here at north park hyundai are sorry to here about the experience we are going to work hand and hand to make your future experence better! Thank you for the opportunity to earn your business

KL
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Kalya L.
Pearl River, LA
2022 Hyundai Santa Fe Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2022
verified customerVerified Customer
10
Category: Sales
My experience!
I had a good experience. The dealer found something to fit my needs that was also in my price range.
BE
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Brandi E.
Slidell, LA
2022 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Sales
Satisfied and happy
The guys at Eddie Tourelle's were definitely willing to make sure we were happy and satisfied with our vehicle. We appreciate the service and sales team for making sure we had a great experience and pleased with our new 2022 Palisade.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2021
8
Category: Sales
Feedback
We were happy and excited to receive our new 2022 palisade calligraphy. Wes in sales and Jeff in finance were great, helpful and patient with us. We did have some hiccups as far as when came back to finish up the deal we did not see our original salesmen so we did not get a full walk through of all the car details and personalization. We were not ware that the dealership did not provide break tags most dealerships do. We also noticed that the car was not throughly detailed as a brand new car there were already small scratches from where the saran paper was removed and a bunch of areas that were not clean and detailed as one would expect for a brand new vehicle. Overall we enjoyed our purchase but there could have been an excellent experience with a few of the above issues worked out. Overall I rate I gave 4 stars.
TYLER T. from Eddie Tourelle's Northpark Hyu responded on 12/16/2021 04:34 PM

Hey Brandi, thank you for your response and making us aware of this. We will be reaching out tomorrow to you so we can get the vehicle properly detailed for you! If we need to come pick it up from your house or work we can accomomdate that. We want you perfectly happy and excited to show off your new vehicle. Have a great night and we will be in touch. Thanks, Tyler Tourelle

CL
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Clara L.
Abita Springs, LA
2021 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2021
verified customerVerified Customer
8
Category: Sales
Hyundai sonata
They worked hard to find my car for me. I was very surprised to find the exact car I wanted, at a time when cars were very hard to find (except for color which was the last on my priority list anyway.) I appreciated it very much.
DP
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Deborah P.
Covington, LA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customerVerified Customer
9
Category: Sales
Painless
Wes kept in contact with me after my initial visit which was prior to Hurricane Ida. We had discussed another model that was due to arrive in a couple weeks. He contacted me September 24th to let me know the car was in. I told him I would stop by that day or the day after. The car was exactly what I was looking for and I drove away in my Sonata Limited on Saturday. I have had several questions since my purchase and he always gets them answered promptly. I would definitely refer him to my friends and colleagues.
JB
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Joyce B.
Slidell, LA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2021
verified customerVerified Customer
10
Category: Sales
Satisfied
North park Hyundai is a place I would go to if I ever needed another car.
FB
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Felicia B.
Madisonville, LA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Sales
Great experience! Love my palisade!
Archie Brown provided excellent customer service! He helped me select the best car and package for my family. He kept me abreast of the inventory and then arrival of my palisade, amongst the high demand for this type of car. He went above and beyond to make sure I felt comfortable driving off in my new palisade. It comes with so many wonderful features that it could be overwhelming initially. However, Archie provided a return demonstration method that had me all set to hit the road, in style, in my new palisade! He adds a bit a humor that makes it fun as well! The last part of the process usually makes me nervous- the finance part. This time, on the contrary, Jeff, led me through a stress free, no pressure, transaction. He fully explained all warranties and finance options, answered any questions I had, and made sure I left feeling comfortable about all my decisions. Five stars ⭐️!!!
Recommended
JA
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John A.
Ponchatoula, LA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Sales
Excellent experience
John my sales person most my experience by my new vehicle easier. I'm glad I bought the vehicle from this location.
Recommended
GH
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Gilbert H.
Angie, LA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customerVerified Customer
Category: Sales
Service
Eddie Tourelle's Northpark Hyu has great service! Their sales representatives are extremely knowledgeable about their products and very accomodating to your needs. Their service department is also the best I have ever seen!
Recommended
TT
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Tiffany T.
Covington, LA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customerVerified Customer
Category: Sales
Great experience, but from Buddy!
Everyone knows how frustrating buying a car can be.

NOT AT EDDIE TOURELLE’S NORTHPARK HYUNDAI!

Buddy Chachere’s team made the experience one for the record books.

My wife literally watched our 2021 Palisade be unloaded from the delivery truck. That’s an awesome feeling as a customer.

She was treated with the upmost respect, everyone we encountered during the process had great attitudes, made us feel like we were welcome and not just another sale. We were kept informed during the pre delivery, detailing, financing processes and expected wait times.

Most importantly attention to hospitality was second to none.

When you leave a dealership with the level of customer service Northpark Hyaundi has, buyers remorse doesn’t exist. What does exist is the feeling of security in knowing we matter. Our business matters and above all, our voice matters.

Wes, one our salesmen, was self admittingly newer to the dealership and made us feel comfortable by sharing his professional and personal experiences. He talked about his children which made us connect not only on the business level but personal as well.

He walked us through the process flawlessly. It’s obvious Wes loves and cares about his job and Eddie Terells reputation.

Our other salesman, Preston’s delivery and demo of our car was done with patience and precision. His knowledge and experience with the Palisade not only built up our confidence but was a relief. Learning all of the features and functions can be overwhelming, Preston was awesome.

“If you didn’t buy it from Buddy Chachere, you bought a big piece of crap”
Recommended
MR
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Michael R.
Mandeville, LA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customerVerified Customer
Category: Sales
Hyundai = Quality
Very good experience with great salesman (Preston Alexander) very qualified in his profession. All employees were great, especially finance (Pat) and previous experiences with service at previous location.
Recommended
MD
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Matthew D.
Ponchatoula, LA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customerVerified Customer
Category: Sales
Great people, great vehicle.
Dealership was very nice, Justin Doles, Pat Davis and I'm sorry i don't remember the name, but the guy who negotiated the price, did a good job of getting me through the whole process with ease. Just wish they would have had more of a selection of vehicles.
Recommended
TILGHMAN C. from Eddie Tourelle's Northpark Hyu responded on 06/18/2021 12:53 PM

Mr. Davis, 

  Thank you for purchasing from Eddie Tourelle's Northpark Hyundai !  I look forward to seeing you for your first

service visit. 

Buddy Chachere
Sales Manager 
Eddie Tourelle's Northpark Hyundai 

 

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