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EGM Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,478 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Elk Grove Village, IL, you’ve found us. Here at EGM Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Elk Grove Village car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you
If you’re looking for auto repair in Elk Grove Village, IL, you’ve found us. Here at EGM Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Elk Grove Village car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Elk Grove Village, we are totally confident that EGM Automotive is the best option in town!

Your Family-Owned, Friendly Neighborhood Service Station For More Than 20 Years!

Proudly serving the areas of Elk Grove Village, Addison, Arlington Heights, Des Plaines, Hoffman Estates, Itasca, Roselle, Schaumburg, Wood Dale.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(847) 301-0058

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1195 Rohlwing Rd Elk Grove Village, IL 60007
EGM Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,478 Reviews)

AR
Anthony R.
Hoffman Estates, IL
BMW 128i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
First visit
Randy was great. Work was completed on time. All at a very fair price. I will definitely go back as the need arises.

BR
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Barbara R.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Trustworthy
Excellent, timely service. Did exactly what they said needed to be done and had the car ready when they said they would. Didn’t push any unnecessary services. Always seem trustworthy.
Manny from EGM Automotive responded on 07/16/2025 08:22 AM

We appreciate your feedback! It sounds like you had a smooth ride, and we're glad we could keep things on track. Our goal is to provide honest and reliable service without adding any extra detours. Trust is key in this journey, and we're happy to have earned yours. Looking forward to keeping your wheels turning!

Manny

ML
Maureen L.
Schaumburg, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Excellent
This was my first visit and I was greeted by Manny. The customer service was excellent, Manny kept in touch about the progress of my car and it was ready when promised. I would definitely recommend EGM to my family and friends.
Manny from EGM Automotive responded on 07/16/2025 07:05 AM

We appreciate your glowing review and are pleased to hear that your first visit was a positive one. Thanks for recommending us to your family and friends; we’ll be here whenever they need service! Thank you again for your business!                                         

Manny


JL
John L.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Excellent Garage
These guys did great work. Clean bays and great service. Nice job.
Manny from EGM Automotive responded on 07/14/2025 09:21 AM

We appreciate your positive feedback! It sounds like our team is not just working hard but also making sure everything is spick and span. Clean bays and great service – that’s our secret recipe for happy customers! Thanks for taking the time to share your experience. We're glad you enjoyed your visit.

Manny

BK
Bill K.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Oil Change
EGM changed my oil while I waited. Prompt excellent service as usual.
Manny from EGM Automotive responded on 07/10/2025 11:44 AM

We appreciate you sharing your positive experience with us! It’s great to know that you found our service to be prompt and excellent. We're all about keeping your vehicle running smoothly, and we’re glad we could help out. See you next time for the next oil change adventure!

Manny

RS
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Robert S.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Vehicle Maintenance
Took our car in to EGM to have 80K maintenance done.Everything was done in a timely fashion and at a reasonable price.
Manny from EGM Automotive responded on 07/14/2025 06:26 AM

We appreciate you taking the time to share your experience with us. It's great to hear that the 80K maintenance went smoothly and didn't feel like a whole day's worth of waiting. Our team strives to keep things timely and costs reasonable, so your feedback truly means a lot. If you ever have more maintenance needs or just want to chat about cars, we're here and ready to help!

Manny

Verified Customer
Elk Grove Village, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/09/2025
verified customerVerified Customer
8
Poor Communication
I dropped my car off at 8:00 am. I was told I’d be called with an update. At 1:00 pm Inhad not heard anything so Zi called and had to leave a message. Around 2:30 I was called and told you were a man short and had not gotten the car in yet but it was close. At 3:45 I received another call asking if I could leave the car and it would be first in line in the morning. I said that was unacceptable so just do the oil change and wiper blade change. At 5:00 not hearing anything I drove over and saw the car on the rack. I just waited till it was done. I should have been called mid -morning and told you were a man short. I would have picked up the car and rescheduled. I shouldn’t have to be left not knowing you are having manpower issues.
Manny from EGM Automotive responded on 07/10/2025 08:53 AM

We appreciate you taking the time to share your experience, even if it didn’t go as smoothly as we’d like. Communication is key, and we understand how frustrating it is to be left in the dark—especially when it’s about your car. We dropped the ball this time, and I can see why that would leave a sour taste. Our tech went home sick that day and it caused us to fall behind, we try to do our best staying on top of things but it can get a little crazy sometimes. Your feedback is invaluable, and we truly hope to impress you with a smooth visit in the future. Thanks for your patience and for giving us the opportunity to improve!

Manny

RE
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Rosemarie E.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
The Best Place to get your car fixed.
I always feel satisfied and content with a the service I receive at EGM. The people that work there are very friendly and plesant and welcome you there. The prices are reasonable and they are fast and they let you know what the car needs and the cost for the work. I keep going to EGM every time I need their help. Always satisfied, Rosemarie
Manny from EGM Automotive responded on 07/10/2025 08:54 AM

It's fantastic to hear that you consistently feel satisfied and content with our service. We're all about that friendly, welcoming vibe—like your favorite local diner, but for car care! It's great that our team has kept things speedy and upfront regarding costs. We're here whenever you need a helping hand with your vehicle. Thanks for being part of the EGM family!

Manny

SL
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Sean L.
Roselle, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Reliable & Transparent
These are solid local guys that go above and beyond. Transparent and up-front about everything, both for estimates and on their invoices. Been coming to EGM with my 2004 Toyota Matrix for 3 or 4 years now, maybe more, and their service is the only reason hasn't fallen apart at 215k miles.
Manny from EGM Automotive responded on 07/09/2025 10:21 AM

It's great to hear EGM Automotive has earned your trust over the years! We're always on a mission to keep those wheels turning on your trusty 2004 Toyota Matrix. It's a testament to both your loyalty and our team's dedication that you're still cruising at 215k miles. We're here for the long haul, so don’t hesitate to reach out whenever your Matrix needs a little TLC. Safe travels!

Manny

Verified Customer
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Service outstanding
Very good work
Manny from EGM Automotive responded on 07/07/2025 07:28 AM

We appreciate your feedback! We always aim to deliver solid results, so it's great to hear that you found our work to your satisfaction. Looking forward to helping you with your automotive needs in the future!

Manny

JL
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Julie L.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Top-notch quality service
They are very honest, top quality
Manny from EGM Automotive responded on 07/02/2025 07:12 AM

We're glad to hear you found our honesty and top-notch quality up to your standards!  We appreciate your support and look forward to keeping that quality high.

Manny

EF
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Ellen F.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Great service and reliability
I just went to EGM for the first time and was pleased with the experience. Not only were they friendly and efficient but their prices were fair. I will definitely be using EGM as my go to service repair shop in the future.
Manny from EGM Automotive responded on 06/30/2025 07:30 AM

It's fantastic to hear that your first visit to EGM Automotive was such a positive experience! We're glad you found our team friendly and efficient—after all, being helpful is kind of our thing. Fair prices are just our way of saying we care about keeping your wallet happy too. We're looking forward to being your go-to service repair shop!

Manny

MK
Marcia J. K.
Itasca, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
EGM Auto Service is the Best!
Excellent mechanics who take pride in their work at a reasonable price. They have performed all types of repairs on my 3 cars, from fixing a power window to crafting a new tailpipe for a 2019 Jaguar! Customer service provided by Manny and Randy is phenomenal with pick up and drop off rides available.
Manny from EGM Automotive responded on 06/26/2025 12:34 PM

We're glad to hear you had such a great experience with our technicians! Their pride in their work truly shines. It's also wonderful to know that we made your visits smooth and easy. If you ever need anything else for your vehicles, don't hesitate to reach out!

Manny

BF
Bill F.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
2018 Audi Q5
They’re simply the best and most of all very honest and I highly recommend their shop.
Manny from EGM Automotive responded on 06/25/2025 10:30 AM

We're delighted to hear that you found our shop to be the best! Your recommendation means a lot to us and keeps our automotive gears humming. We're here to help with any future needs you may have, just let us know!

Manny

SK
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Sheila K.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Great service
Great service and customer service
Manny from EGM Automotive responded on 06/19/2025 11:41 AM

We appreciate your feedback on our service and customer support! It’s always our mission to ensure everything runs smoothly. Thank you again for your business!  

Manny
Service Coupons and Posts

Thank you for the fantastic review! 🚗 We're thrilled to hear our team gave your new ride a thorough check-up! Your trust means the world to us, and we're always here to keep your automotive adventures on the right track! 🛠️ #EGMAutomotive #CustomerCare
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Thank you for the fantastic review! We're thrilled to keep you informed while your car gets the TLC it deserves. 🚗✨ Our team believes in service, not sales – because a happy customer is the best fuel! 🔧 #EGMAutomotive #CustomerCare
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Thanks for the fantastic review! We're thrilled to be your go-to for all things auto! 🛠️🚗 Great service and clear explanations are our jam. Here’s to more years of keeping your cars happy and healthy! 🚙💨 #EGMAutomotive #CarCareHeroes
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Thanks for the stellar review! 🌟 We're proud to give your Audi the royal treatment it deserves at oil change time. 🚗💨 Next stop: smooth rides ahead! #EGMAutomotive #AudiCare
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Thanks for the fantastic review! 🚗💨 We're thrilled to hear you loved our communication and service. We strive to keep things running smoothly—just like your vehicle! Keep cruising and see you again soon! #EGMAutomotive #TopNotchService
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A smooth ride starts with a great oil change! 🚗💧 We're thrilled to hear you had a professional experience with us. Come back anytime—your car will thank you! #EGMAutomotive #OilChangeExperts
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Thanks a million for the kind words! 🙌 We're thrilled to be your go-to for car services over the years. Your support fuels us to keep revving our engines! 🚗💨 Here’s to many more smooth drives ahead! #ThankYou #CarCareChampions
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Thanks for the love! 💖 We're thrilled to help keep that 20-year-old Jeep cruising strong! Here's to many more miles and great adventures ahead. 🛻✨ #EGMAutomotive #RoadReady
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Thank you for your awesome review! 🌟 We're thrilled to hear you had a speedy service with us—who says mornings can't be productive? 🚗💨 We're always here to help, even at the crack of dawn! #EarlyBirdService #EGMAutomotive
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Thanks for the glowing recommendation! We love making your ride shine like a diamond! 💎🚗 Your support fuels our passion for top-notch auto care! Keep those wheels rolling with us! #EGMAutomotive #CustomerLove
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🏆 Thank you for the high praise! We always aim to be the best in town, and it seems we’re hitting the mark! 🚗✨ Remember, we’re here to keep your ride running smoothly and your smile wide! #BestRepairShop #EGMAutomotive
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We’re grateful for the love! 💖 Your trust keeps our engines running smoothly! Here’s to always delivering top-notch service—because your ride deserves the best! 🚗💨 #EGMAutomotive #CustomerLove
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Thanks for the love! We're thrilled you think we're awesome! 🚗💨 We strive to keep your ride in top shape and your spirits high! Looking forward to your next visit! 🌟 #CarCare #AwesomeService
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We're thrilled to hear you had a fantastic experience with our friendly team! 😄🚗 Timely work and knowledgeable staff are our secret sauce! Thanks for trusting EGM Automotive with your car care! #CustomerAppreciation #EGMAutomotive 🌟
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Thanks for the glowing review! 🌟 We're thrilled our team could navigate the road of options with you. We promise to keep the engine of excellent service running! See you next time! 🚗💨 #CustomerCare #EGMAutomotive
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Thank you for the fantastic review! We're thrilled your z28 is in good hands with us—trustworthy mechanics, better than family? Now that's a compliment! 🚗💨 We look forward to keeping your ride in top shape! #EGMAutomotive #Z28Love
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We're revving up with gratitude for this awesome review! 🚗💨 Fast service and friendly faces are what we strive for. Thanks for being part of the EGM family! You make our wheels turn! 🌟 #EGMAutomotive #CustomerLove
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Thank you for the kind words! We're thrilled you think we’re a "very good company!" 🚗✨ We work hard to keep your ride smooth and ready for the road. Remember, if your car has a mind of its own, we’re here to bring it back on track! #EGMAutomotive #CarCare
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🚗💨 We love a speedy solution! Thanks for trusting us with your ride. Our team is always here to keep things running smooth—no tow truck needed! We appreciate your loyalty! 🙌 #CustomerAppreciation #EGMAutomotive
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We're thrilled to be your automotive family! 🛠️💖 Thanks for recognizing our team's dedication to solving your issues and our resourcefulness. We're always on the hunt for the right answers! 🚗🔍 #EGMAutomotive #FamilyFirst
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🚗✨ Thanks for the stellar review! We always aim for a "10" in honesty and helpfulness. We're all ears when it comes to your car's needs! Keep rollin' with us! 😄 #EGMAutomotive #CustomerAppreciation
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We appreciate the shoutout! 🚗✨ Great service and top-notch communication are our secret ingredients. We're here to keep your ride happy! Thank you for trusting EGM Automotive! #CustomerLove #AutoService
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Thanks for the love! ? We're thrilled our team made your visit awesome. We strive for honest service and a friendly vibe—no greasy hands or shady deals here! ?✨ See you next time for more tire-squealing fun! #EGMAutomotive #CustomerLove
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We're revved up to hear about your experience! ?? Trust is our fuel, & we're grateful for your support! A huge shoutout to our team for making EGM your go-to spot for years. We're all about team effort and keeping you happy! ? #ThankYou #TrustEGM
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We're thrilled to hear our transparency and friendly service impressed you! ?? A comfy waiting area is essential—because who says car maintenance can't be a little pampering? Thanks for the awesome review! #EGMAutomotive #TopNotchService
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We're over the moon with this review! ? Our team loves breaking things down so you can drive away with a smile and confidence! Thanks for recognizing Russ and the crew's efforts. We're here to keep your wheels turning! ?️? #EGMAutomotive #CustomerCare
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?✨ We love that our team is always on the ball, even after hours! Quick service is our middle name! Thanks for trusting EGM Automotive to keep you rolling smoothly. We'll be here when the next car drama unfolds! ?? #EGMAutomotive #FastService
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Thanks for the fantastic review! No problems? That’s our specialty! ?✨ We’re thrilled you had a smooth experience. Remember, we’re always here to keep things running like a well-oiled machine! #EGMAutomotive #SmoothRide
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Thanks for putting your trust in EGM Automotive! ?? We're thrilled to know you think we're great! We promise to keep your vehicles running smoother than a well-oiled machine! ?? #EGMAutomotive #TrustTheExperts
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Thanks for the stellar review! ? We're thrilled to hear you loved our service so much that you’re coming back for more! We promise to keep your wheels turning smoothly. ?? #EGMAutomotive #CustomerSatisfaction
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Thanks for the love! ❤️ We're thrilled our friendly team and fair prices hit the mark! Our techs are ready to keep you rolling smoothly. Remember, “a happy car is a happy life!” ?✨ #EGMAutomotive #HappyCustomers
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We're thrilled to hear about your first visit! ?✨ Exceptional service, quality work, and a shuttle that’s a lifesaver? We're blushing! Thank you for the kind words and we can't wait to welcome you back! #AutoCare #GameChanger ??
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We’re revving up the appreciation! ?✨ Thank you for calling us top-notch as usual! Your trust in our service keeps us fueled up and ready to go. Here’s to many more smooth rides together! ?️ #EGMAutomotive #CustomerLove
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We’re blushing over here! ? Thank you for the fantastic review! Our team loves serving you with knowledge and honesty—you might just say we put the “good” in “good vibes”! Keep those wheels turning and see you soon! ?? #BestService #EGMAutomotive
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Thanks for the thumbs up! ? We're thrilled our team could make your experience a breeze. We're all about friendly service and keeping your ride in top shape! ?? Looking forward to your next visit! #EGMAutomotive #CustomerAppreciation
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Thanks for your kind words! ? We're thrilled we could save the day and keep you cozy before that snow hit! ❄️ Remember, we're always here to keep your ride in tip-top shape! ?? #EGMAutomotive #CustomerServiceHero
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Thanks for the kind words! ?✨ We're thrilled our prompt and courteous service hit the right notes! And yes, our drop off/pick up service is like a pit stop for your car! ?️ Your trust means the world to us. #EGMAutomotive #ServiceWithASmile
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Thanks for the awesome review! We're glad our coupon sweetened the deal, but it sounds like Russ already has your heart! ?? Come back anytime for smiles and great service! #EGMAutomotive #CustomerLove
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Thanks for the kind words, Joann! ? We're glad you had a great experience with us. We appreciate your loyalty and your kind words to others. #EGMAutomotive #ElkGroveVillage
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