Elgin Hyundai

The service team was friendly and service was completed in a timely manor.

This place let me down this time. I had just been in for a oil change and they suggested a tire rotation, so I said sure. The following day I left for work and said I needed air in my tire. I had not driven anywhere except for home from the dealership. I filled it up with air and continued on my way. The next day the same thing. So I went to the dealer thinking they didn’t put the tire on correctly or something and mentioned I had just been here and they did a tire rotation. $40 later he told me it was “Repairable” and they repaired it. Now $40 isn’t much at all, however I feel it was a error on their part and I shouldn’t have been charged.

The place is great only because of it's service employees such as Larry, Jorge, Jim, Bob, Mike. Larry has always taken care of my service needs and it would be a great loss to Elgin Hyundai if any of these service guys ever left!

These guys give you the best service any where. I would definitely buy all my vehicles from them and get them serviced here.

I was in twice with two different cars this week for maintenance and Larry delivered great customer service each time. I am very happy with the quick service and attention I receive at Elgin Hyundai and know my vehicles will be well taken care of.

I originally came in for an Express Oil Change and as part of the Safety Check they found a bad ball joint and broke boot so I was glad that was found as I was going on the road the next day and that was a big safety issue so all was fixed and even the antifreeze was changed too for Winter. Tires needed rotation and an alignment was needed with the new ball joint. It was great to work with Service Writer Jorge as he used all my Hyundai Rewards and Dealer Coupons that I had and I saved some nice money (always nice for Seniors). Due to the urgency of the repairs Jorge was kind enough to get me a loaner car so my wife and I were then able to get to our appointments. I was very pleased that I was given the loaner and did not have to wait all day. In the past I never was able to get this good of service so I was very pleased. It was a very good service appointment and the car was washed too. When I returned I finished talking to David in Internet Car Sales as I was interested in the new redesigned Santa Fe for 2019 and David took the time to show me all the new colors and I was very impressed. A very nice visit and took home a Santa Fe Sales Book to look over .

Already purchased 2 automobiles from our dealership

Na

Always efficient service Thanks again to Larry for getting my car serviced

Service was great car was outside and ready for me no wait.

Friendly fast and courteous. Love the dealer and service dept.

Poor service department, service manager doesn’t return calls to resolve issues, limited engagement from dealership GM when issues arise. Five visits for the same car problem and not only is it not fixed, there’s no accountability for disclosing that it can’t be fixed nor a solution overall. Third Hyndai purchase from this dealership and four others from its sister Toyota dealership (same owner for both)- I expected a lot more in terms of customer service. So much for being a loyal customer!

They have patience is listening to what I was saying and took their time in explaining the situation and solution back to me..

Attentive, timely service at a reasonable price.

Larry is great in service

The service department staff were friendly and the work was completed fast

Finished on time and have the best skils to fix.

Made my appointment online, they had the information ready when I arrived and completed service faster than I expected.

My service associate here makes the difference every time. He treats each element as if he was spending his own money, Feel he is my honest, go-to guy

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