Reviews
Verified Customer
Shortly after being seated in the customer waiting area/lounge, Jorge asked me to accompany him into the service bay where my vehicle was being worked on. There, he introduced me to Ryan Kraus, the technician doing the work on my vehicle.
The two of them then proceeded to tell and show me firsthand that my front brakes were “not anywhere near ready for replacement”.
Needless to say, I was dumbfounded and appreciative at the same time. It is not lost on me that Ryan and Jorge did the right thing in this instance. Clearly, Elgin Hyundai did the right thing by me, and for this I am grateful and wish to share my outstanding experience with this dealership service department that puts the customer first.
Hyundai Motor Corporation should be proud of the level of customer care, personal integrity and commitment demonstrated by the service personnel who serviced my vehicle in February 12, 2019.
Elgin Hyundai represents the Hyundai brand exceptionally well and my recent service experience underscores this fact quite nicely. My trust and faith in Elgin Hyundai’s service department has never been stronger.
I want to thank Elgin Hyundai, my service advisor Jorge Quevedo and service technician Ryan Kraus for their demonstrated integrity and honesty.
I am in the market for a new Hyundai vehicle. i am certain that this experience with the service department at Elgin Hyundai will go a long way towards steering me back to Elgin Hyundai for my next vehicle purchase.
John, thank you for your kind words. We feel our service department is what makes Elgin Hyundai special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
Kimberly, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Elgin Hyundai! If there is anything else we can do for you, please feel free to give us a call.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
Daniel, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
Thank you so much for taking the time to share your feedback with us, Thomas. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
Verified Customer
I'll be seeing you in 5k miles!
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
Michael, we love hearing about customers who have a great experience at Elgin Hyundai and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Thank you for putting your trust in Elgin Hyundai! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
Sungkyun, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
Michelle was so helpful on the phone. I was at ease.
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions on your service.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
I almost always check in with Larry in service. He is efficient and professional.
My car is always taken care of. My questions and concerns are always answered.
Only complaint, my car did not get washed at my Feb 3, 2020 appointment.
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
We are so glad we could take care of all of your needs at Elgin Hyundai. Thank you for giving this feedback; we will be sure to share it with the team!
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Verified Customer
Larry suggested taking video of me pressing power seat button, with no movement, and then doing the same, when it works. Larry said to send him video and he would open a case with Hyindai.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845