ReScore Reviews™ (36)
I had never heard of this kind of issue with mice or whatever chewing the wiring and I know it was a huge pain to fix and clean up. I appreciated all the information I got, including future prevention. I hope to God it never happens again and that I will be able to continue my previous peaceful routine of oil changes and that kind of thing.
and oversaw the repair. This is the first time I have used them to repair my vehicle and I am Very happy. I have also used Elyria Hyundai's Parts Department several times in the past and I was very happy with them as well.
In 2017 my alternator was dying and this dealer was the closest and quickest available fix. They did it for more than what a local mechanic would but it was fixed. They then tried to tell me my battery was completely dead and needed to be replaced otherwise I would need to jump it every time I wanted to start my car. I knew this was a lie because I purchased the battery not too long before this. Nevertheless I went a year and a half without having to jump it.
Last month I took it in for an oil change. I had an oil leak that they said was the worst the mechanic has ever seen and they quoted me $1400 to fix with the recommendation of another $200 to replace the timing chain while that was getting repaired. I declined and took it to my mechanic and got the leak fixed for $900 and he said it wasn’t that bad just a time consuming to fix. My mechanic laughed when they suggested to do the timing chain as it didn’t need to be replaced and should only be replaced if it completely fails which then the engine won’t run but it was running perfectly with no noise.
I took the car in today to get appraised to sell and claimed because I declined “2 grand” in repairs at their shop the last time I was there they wouldn’t buy it even though everything is fixed and running perfectly.
I have yet to hear from the service manager about the recent situation but doubt I will from reading other reviews. It’s also hard to trust a company that has to have their employees write 5 star reviews on google just to offset the negative reviews by real customers.
I would expect their sales department to be just as shady. I just bought a 2018 Genesis and won’t even consider having them touch it even if it is the closest dealership to me. Be very careful if you go there and I would suggest finding a good local mechanic that does everything cheaper or even try another dealer for service.
My name is Rudy Graham and I am the new service Manager here at Elyria Hyunadi. I would love to talk to you about your previous service visit, if you could please reach out to me on my personal cell phone. 440.487.2007. Thank you and I look forward to talking to you.
They were professional and courteous, keeping me updated by calling me at work. Definitely a pleasant experience.