Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

474 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


CS
Craig S.
Valley City, OH
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Great work ethic
It's a great place to get your vehicle worked on. Honest, trustworthy, and reasonably priced for the work being done. I wouldn't take my car or pick up anywhere else!

TF
Tim F.
North Royalton, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Squeezed me in
Although busy Jay squeezed me in and got me back on the road, so I could get back to work .

JB
Joe B.
North Royalton, OH
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Good work at a fair price.
They treated us very well. Thank you.

BT
Bill T.
North Royalton, OH
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Bill said the staff cares about him. He stated they provide good service and they don't take advantage.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
North Royalton, OH
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
2008 Patriot
Quick, honest, affordable service.

JI
Julian I.
North Royalton, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2019
Expensive
STAY AWAY. ...SUPER EXPENSIVE RUDE PPL...THEY REPLACE MY BEARING AND CHARGED ME 290$ FOR PART WHEN IT COST 40$... AND IT WAS NOT EVEN DEALER ORIGINAL PART...DONT GO THERE...

KM
Kurt M.
Broadview Heights, OH
Acura TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
Oil change
Timely and friendly service

TO
Tim O.
Broadview Heights, OH
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Service is complete and thorough, fixed the first visit.
Honest, knowledgeable service and repair. It's nice to have a place to take your car where the service is done well the first time.

SP
Steve P.
Maple Heights, OH
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Always receive great service.
Wife and I have been going to Friend-Lee for over 20 years. never once had a complaint.

CA
Carlson A.
Ohio
Ford Cab
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Carlson said the service was good. He had no problems with his service.
This review was collected via phone interview by Customer Research Inc.

MK
Maureen K.
Lakewood, OH
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Excellent service
Outstanding service as always. They go above and beyond, and for an affordable price too

MK
Mark K.
North Royalton, OH
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019
Always taken care of
Been a loyal customer for years and now my kids use Friend -Lee for their auto needs. Great service everytime.

JJ
Jackie J.
Bedford, OH
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
During a very tough time, Jason is still providing the amazing service that both he and Matt took pride in.
Have been with Friend-Lee Auto for more years than many of you have been alive. Always tops in service, professionalism and mostly in caring. Hard to find these days. I am a widow now, and am very comfortable trusting my car with Jason. Both Matt and Jason have always been there for me and my sons as well since my husband ( best friends with Matt forever) passed away. They are the very best...

MZ
Mike Z.
North Royalton, OH
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
Quick Oil Change
Full inspection completed and problems brought to attention.. Friendly quick service.

DB
Debra B.
North Royalton, OH
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
2013 Soul
I took the car in at 1pm and it was ready by 6pm. A oil change and tire rotation was done. Safety inspection and brake inspection was completed. Tire rotation cost $20 plus oil change total cost $60. I looked at the cost NTB would change, they would change $60 which includes tire rotation.
Very good service and friendly.
Debra A. Brosky

LF
Lisa F.
Parma, OH
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
always above and beyond
A standard oil change, but always a little extra done. Jay is taking after his father, and I'll keep going to Friend-Lee, even though Matt is gone.

MM
Mike M.
Broadview Heights, OH
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Mike said his experience was real good and has been going to this facility for many years.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Moreland Hills, OH
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Service
Very attentive and affordable.

ME
Mike E.
Strongsville, OH
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Mike said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

BC
Becky C.
North Royalton, OH
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Friend-Lee, Time, Knowledge & Care
Friend-Lee, Time, Knowledge, & Care,
That's What He Always Offers
I Will ALWAYS Go There!

You Get What You Want,
Not What You Don't,
You Get It On Time
And They Price What They Quote!

Thank You Friend-Lee,
You're The Only Ones I Trust
When it comes to referring...
YOU ARE A MUST!